Stung by an auto-renewal of the product Pixio Photo Studio Ultimate. The company refused to refund me after I informed them on the day of the charge that I no longer needed their product. Having u... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I ordered a license and the code doesn't work, I've emailed them 3-4 times regarding this matter, they say they respond within 1 hour but now it's been 4 days. Do not buy from them, they sell USED... Se mere
I incorrectly ordered the wrong edition of Windows (Home, not Pro) which was completely my fault. I emailed the support team who emailed back within minutes and helped me change my order for the c... Se mere
Ordered a licence and licence did not activate. Had no response from Software Gurus and have escalated with paypal. They have not responded to paypal either. DO NOT buy from them their licences do not... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
SoftwareGurus.co.uk is the #1 top online store for software, a one-stop shop for downloadable software.
Kontaktoplysninger
Storbritannien
- support@softwaregurus.co.uk
- softwaregurus.co.uk
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144 anmeldelser
Har ikke besvaret negative anmeldelser
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent support
I couldn't get my code working as I had already installed windows. The support team were excellent in troubleshooting and sorted the issue.
31. oktober 2020
Windows 7 ultimate
Very good respond from support team easy insalation explained steb by step and good price too AAA+++++
30. oktober 2020
I had a problem which was quickly…
I had a problem which was quickly resolved. Fingers crossed. Phil
27. oktober 2020
bought a Windows 10 licence.it didn't work
Update 2: Following on from my previous review I have received several emails from Ross of Software Gurus accusing me of several things about my fault my emails my spam settings.. he's relentless... won't accept things went wrong.. and he refunded me... which I thought would close the matter.. it didn't.. he's relentlessly pursuing me to say his software didn't work because it was my fault... all for £15... unbelievable...
Update 1 :
Complained about licence not working and they have now refunded the money in full.
Original complaint:
Bought a Windows 10 licence.. it didn't work.. didn't get any help or refund!!
21. oktober 2020
Besvarelse fra Softwaregurus
Hello Michael,
We have looked into your case and found that you are not being truthful in your review. We checked the license and found it was valid and working so the issue must have been local to your computer. Our support team replied to your emails the day you sent them and received no reply back from you. We followed up with another email at a later date and still received no reply.
We absolutely did not give you a refund because of your complaint. We gave you a refund because our support emails ended up in your junk mail which you did not check and assumed that you would not want support 2 weeks after your purchase and figured that a refund would be the best for you. You knowingly lied in your review to give the impression that we ignored your support request and only reach out to our customers if they give us a negative review, when in fact the problem was that you did not check your junk mail and had to ask a member of the support team to reach out to you with their personal email just to get ahold of you. We reply to all of our support requests and we replied to yours.
After taking a look at your emails with our team member Ross, we were appalled to see the way you handled the situation. We found that you blackmailed Ross, saying that you will only change the review if we provide you with a refund, which we would have done regardless of your offer to change your review. Ross did not pursue you as you claim and never accused you of anything, he only asked that you tell the truth in your review, which you refused to do, and tried to explain that you may have had a technical issue with your computer that prevented the license from activating and that our support emails have ended up in your spam folder. You were extremely difficult to deal with, unprofessional and disregarded everything that was explained to you and you went as far as to tell him to “now do one!!” and called him a “snovling grotty little winger!!” when he tried to help you.
There was no blame put on you for the license not working, as you claim, and we have found multiple discrepancies between what you claim in your review and your email correspondence with our support team. We do not care for the £15, we only care for the truth.
We are absolutely disgusted that you have lied in your review as a way to harm our reputation and the reputation of one of our team members all because you did not want to accept that the issue was on your end and we hope to never have a customer like you again.
Regards,
SoftwareGurus Support Team
Fist time purchase from this site and…
Fist time purchase from this site and very please with the speed at which problems if any are resolved ! Had a delay with my email purchase and emailed support and within 30 mins it was resolved very good response will use this site again and would recommend it to others.
14. oktober 2020
Good prices and outstanding customer service
Good prices and outstanding customer service. Had a query and had assistance quickly. Would definitely buy from them again and can really recommend Software Guru’s. Well done 😊
5. oktober 2020
Uopfordret anmeldelse
Amazing, thank you!
Used them 3 times now, got all my family computers activated with Windows 10 Pro and all the Office programs, easy to order and setup. Support team are very helpful. Thank you!
23. september 2020
Uopfordret anmeldelse
Amazing+++
Amazing service. I purchased multiple license keys and they all worked. Received an email almost instantly with my license and instructions on installation. I would highly recommend and will definitely be buying more.
22. september 2020
Uopfordret anmeldelse
Brought to windows 10 pro licences both…
Brought to windows 10 pro licences both did not work very unhappy waste of money
22. september 2020
Uopfordret anmeldelse
Besvarelse fra Softwaregurus
Hello,
We looked into your order and see that the licenses are valid but not yet activated.
Our support team did not receive any support requests from you. If you experience any issues with activation, please contact our support team and they will do their best to help.
Best regards,
SoftwareGurus Support Team
Amazing website
Ordered Windows 10 Pro, immediate email delivery of the code and I activated it immediately on my PC. Excellent support. Great value. Will be buying again!
14. september 2020
Uopfordret anmeldelse
Overall good experience
Overall good experience. Easy to order and setup. Response team are quick and very helpful
11. september 2020
Uopfordret anmeldelse
Great Service
No problems, my product was legit and worked fine. Needed to contact support and they helped me sort out what I needed with no problems what so ever.
8. august 2020
Uopfordret anmeldelse
Trust Softwaregurus
Like other reviewers on here, I thought it might be a scam but putting my trust in what I read I took the plunge, and I'm so glad I did! These guys are so helpful. I'm no techy, so they guided me through every stage of the installation process. And when I had a problem they sorted it out for me. I've now bought two products from them and I'm more than happy to give them this review .... great products, great service and at a fraction of the price you will find elsewhere! Thank you Softwaregurus!
6. februar 2020
Uopfordret anmeldelse
I was a little hesitant at first, but they did exactly what they said!
After downloading Win10 from MS, I wanted to purchase a license key.
I am not super techie, so I Googled reviews of various "CD Key" websites, all with varying costs.
Thanks to the other reviewers of SoftwareGurus giving positive reviews, I decided to take the plunge, and am very glad I did: they provided exactly what I needed to get my Niece's laptop registered.
No complaints, only a happy Niece and a relieved Uncle! Thanks SoftwareGurus!
30. december 2019
Uopfordret anmeldelse
Does what it says (not a scam)
I thought it may be a scam, but I got exactly what I paid for, pleasantly surprised as of 10 minutes after buying my key. Very fast, very cheap and get what you ask for.
21. december 2019
Uopfordret anmeldelse
Everything works as it should
Made two purchases in the last few days and received delivery instantly. Everything works as it should. Will use again if I need to.
18. december 2019
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.