Had a great experience with Simplaa! They took us to our hotel in England and back home in Abuja, and everything went smoothly. The drivers were polite, professional, and right on time. Really appreci... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
The drivers are courteous and punctual, and the vehicles are consistently clean, well-maintained and presentable. The airport staff are equally courteous, helpful and professional.
What was important was the fact that I didn’t have to look for the driver or the vehicle. The driver was courteous and polite professional throughout the journey. Your ground staff also maintained ade... Se mere
Virksomheden har svaret
Greetings, Please could you confirm if Simplaa Rides and SimpliRide are same company. Just trying to download Simplaa Rides to book my airport ride to get my Airpeace transfer discount but... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Simplaa — Rides Made Simple Forever Simplaa is a UK-headquartered transport technology company offering airport transfers, city rides, and luxury chauffeur services. We connect passengers with nearby, licensed drivers in minutes through our easy-to-use app and online booking platform. What we offer: Airport Transfers — Stress-free pickups and drop-offs at major UK airports with Meet & Greet, real-time flight monitoring, and child seats on request. City Rides — On-demand local rides available 24/7. Book instantly and get matched with a nearby licensed driver. Chauffeur Services — Premium, flexible rentals for every journey — whether it's business travel, special occasions, or executive transport. Our 24/7 support team is always on hand to help with your bookings. Book online or download the Simplaa app to get started.
Kontaktoplysninger
Storbritannien
- +44 208 866 7755
- support@simplaa.com
- simplaa.com
4,6
Fremragende
141 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 50 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The driver Sholas behaviour and conduct
The drivers behaviour and conduct
8. august 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you for flagging this, Ade. Conduct is the one thing we can't be relaxed about, so we'd rather hear the detail than guess at it. Email support@simplaa.com and we'll take it from there.
The driver arrived more than an hour…
The driver arrived more than an hour after our agreed time. This is a very unpleasant experience considering the long haul flight that we went through. It took several phone calls before the driver showed up.
1. september 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you for telling us, Gambo. An hour of waiting after a long haul flight is not what you booked, and we're sorry. Email support@simplaa.com and we'll look into what happened on your trip.
Fantastic ride
To day is my first time booking simplaa ride and I got 💯 % treatment. They were calling, communicating with me, the driver even came in pushed the trolley to the car park, loaded my luggage in the car, drove me in a nice and neat car carefully to my destination and help me off loads my boxes. Simplaa ride is the best. I mistakenly tapped the red star .
29. august 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Joy. That's how an airport pickup should go. We meet you in arrivals with a name board, so you're never the one searching.
The Driver was very nice and contacted…
The Driver was very nice and contacted us before the flight took off, we aligned and he was there on time to pic us. Good and clean car.
Peace full experience.. welldone
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Rahul. Nothing in our fleet is more than 5 years old, so a clean and comfortable car is the standard.
Great and fantastic service.
This is my first time dealing with this company, they really surprised me with their fantastic service. The customer service was so great that they were the one following up with calls. I booked a pickup for my old Dad, even with the fact papa can't connect to the Airport wifi, they did a great job locating him, they went extra mile locating my Dad. Even when I thought they're going to charge more waiting time, but I'm surprised they never did. Have never received this kind of great service before. I must say, you guys are fantastic including the driver. The customer service was so prompt. You can never go wrong dealing with this kind of people. I give it to you guys...... Thanks so much for today, the service you rendered today is more than what I paid for. Gracias
19. juli 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Mrs Adelakun. Booking for a parent who can't get online is exactly when somebody needs to be standing there waiting. Our call centre is open 24 hours, so there's always someone to call.
Conflicting App Identification
Greetings,
Please could you confirm if Simplaa Rides and SimpliRide are same company.
Just trying to download Simplaa Rides to book my airport ride to get my Airpeace transfer discount but got prompted with SimpliRide.
Please confirm on which app should I proceed.
Thanks
Tony Esu
14. juli 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you for asking, Tony, and sorry this sat unanswered. Our app is called Simplaa Rides. Email support@simplaa.com and we'll send you the right link and help with the Air Peace booking.
Zero stress for the pickup ,good…
Zero stress for the pickup ,good communication and very clean and nice car .
25. juni 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Adejoke. We meet you in arrivals with a name board, so there's nothing to work out when you land.
Carefully drive and time meet
Carefully drive. Respect the client. Time meet. No disappointment. Neat car and good driver appearance
20. juni 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Atinuke. Every driver we put on the road is licensed and DBS checked.
At first I felt skeptical
At first I felt skeptical, even got scared that I paid before doubting it. But the moment I arrived, the driver reached out. It was stress free, cos they pushed my trolley and dropped me 90minutes away. I was so relieved they were there to assist me on arrival. Thank you so much guys.
30. maj 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you for this. Paying before you've met anyone is a leap. The fare is agreed up front and it doesn't move, so what you paid was the whole of it.
Mr Mark was amazing
Mr Mark was amazing. I got my first message immediately I landed and as early as my flight was he was already around. He was very nice and polite.
Helped with pushing the trolley, loading and offloading, nice driving, had a bottle of water waiting for me. I will definitely be using this service again.
25. maj 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Adedamola. We watch the flight, so landing early doesn't leave you waiting around.
Joseph was very professional and…
Joseph was very professional and extremely helpful. We had a lovely conversation and he made the trip pleasant. The car was pristine and very comfortable. Overall, a great experience!
26. maj 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Deji. Nothing in our fleet is more than 5 years old, so a pristine car is what you should get every time.
Airport pick up and Trsnsfer
Mr Henry, was polite and helpful. The car was clean, comfortable and the journey was enjoyable. I will definitely be using this service again.
22. maj 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Dara. The price we quote is the price you pay, so booking the next one is simple.
Good service.
Good service.
Nice driver @Chike.
We had a 2 hour journey that felt like driving with a friend.
I'll surely recommend.
11. maj 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Terry. Two hours is a long way to sit with someone you've not met. Every driver we send out is licensed and DBS checked.
The driver was very polite and helpful.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Ojelabi. We hold a name board in arrivals, so there's no hunting about when you land.
Excellent
Timely, friendly and cautious drivers, safe and comfortable vehicles in good condition, assistance with getting to the right terminal for departure and pick up at a convenient location on arrival.
24. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Wilson. Nothing in our fleet is more than 5 years old, so the car is one thing you don't have to think about.
It’s a 5star rating for me
I was sceptical initially but to my surprise my pick up was seamless, driver was very patient and professional, the representative on WhatsApp was also following up and I felt safe and comfortable to my destination
11. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you. Our call centre is open 24 hours, so there's somebody on the other end whenever you need one.
The pick up was very seamless and good but came with a service charge
The pick up was very seamless and good. But the driver demanded for extra service charge of £20. This was weired to me. Aside this, the arrangement was top notch
7. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you for raising this, Augustine. Nothing should be asked for on top of the fare you agreed at booking. Email support@simplaa.com and we'll look into it.
I'm pleasantly surprised that it was…
I'm pleasantly surprised that it was hitch free and an amazing experience to say the least! Will definitely recommend 100%
3. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Chacha. The fare is agreed up front and doesn't move, so there's nothing to be surprised by next time either.
I was a bit sceptical initially
I was a bit sceptical initially, but pleasantly surprised with their first class service. I will definitely recommend them and plan to use them again for airport pick ups.
2. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Tosin. Someone is in arrivals with your name on a board, so the pickup takes care of itself.
Excellent service
Despite my initial sceptical feelings about the arrangement from Nigeria I was indeed wowed by the professionalism displayed at my arrival by both the company and the driver. It's a 5 star from me. Keep it up
1. april 2025
Uopfordret anmeldelse
Besvarelse fra Simplaa
Thank you, Bukola. Booking from Nigeria for a pickup you can't see being arranged takes trust. Every driver we send out is licensed and DBS checked.
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