サービスがとても丁寧でした。購入した商品数も多かったのですが、自分の識別コードを書き忘れてしまった際、スタッフの方が細かく対応してくださり、とてもプロフェッショナルだと感じました。返信も非常に早かったです。 また、一度注文の商品が1点足りなかったことがありました。数十個の中で1つ不足するのはとても面倒なのですが、現地で調整して無事に見つけてくださいました。 これまでいろいろな配送業者を... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What really makes Sendon.com an amazing company. 1. Communication is great. You are notified every step of the way about your items. 2. Professional and friendly service. 3. Timely response is... Se mere
Virksomheden har svaret
Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly r... Se mere
Virksomheden har svaret
Everything was good except They were closed on Sunday luckily I managed to get it resend to them on Monday Everything was good except the freight charges to my country was crazy expensive Much m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
Kontaktoplysninger
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
- support@sendon.com
- sendon.com
4,6
Fremragende
177 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Andre kiggede også på
Great Service for Incredible Price
Sendon offers a great service with almost no cost at all. They are very honest, clear and I have no complaints at all. Also, I could not believe how cheap the service was.
My only suggestion would be that they could allow us not only tell the price of the product, but also the description of the product, since different countries around the world have different parameters to accept parcels.
13. oktober 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback.
We are glad that you enjoyed our service and will take your comments into consideration.
Excellent forwarding service
Clear instructions on how to use the service and fast shipping
6. oktober 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback.
We are glad to hear that, and strive to provide better service in the future.
The shipping price by fedex was too high
3. oktober 2024
Besvarelse fra Sendon.com
Hello. Thank you for your honest feedback.
Unfortunately, we have no control of the prices, but especially for FedEx, they charge depending on the actual or volumetric weight.
In the future, please select from a different shipping method if the price is too high. Thank you.
First time user- Excellent service
Their website offered clear information and price comparisons, making it easy to navigate. For a first-time user, the initial stage can often be confusing, but this site made it simple. My package was processed within 1-2 days, and the EMS service delivered it in under 4 days. Package was thorough and well-protected, reflect great care in handling.
27. september 2024
Besvarelse fra Sendon.com
Hello
Thank you for your comments. We really appreciate.
We continue to improve our user interface, so hopefully it will be easier to use in the near future.
Excelent service
3. oktober 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We are glad that you enjoyed our service.
Great proxy
Great proxy, great prices and great communication. For any problem they are always available, I was looking for someone who could help me with my orders from Japan and I am very happy to have found them.
3. oktober 2024
Besvarelse fra Sendon.com
Hello
Thank you for your kind words. We are glad that you enjoyed our service and look forward to continue serving you.
Genuine website
The website is self explanatory and user friendly. Customer service is helpful and responded in less than 24 hours. My package showed up in their system in a couple hours, the shipping process itself was simple and I received my package is less than a week.
26. september 2024
Besvarelse fra Sendon.com
Hello
Thank you for your honest feedback. We really appreciate it.
We are glad that you had a wonderful experience, and hope that you will have more.
Serious service
Serious service, easy to contact. But the packaging lacks protection in my opinion. Some items were slightly damaged.
27. september 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We appreciate it.
Regarding protection, for your package, you opted for our reduced packing service, which reduced the weight of the package by using less packing material, which decreases protection and increases the risk of damages.
If you would like more protection, please use our standard double packing service next time. We look forward to serving you again.
Besvarelse fra Sendon.com
Hello
Thank you for your feedback.
We are glad that you were able to enjoy our service and hope that you continue to do so.
Besvarelse fra Sendon.com
この度はレビューを頂き、誠にありがとうございます。
Sendoncomカスタマーサポートでございます。
Sendoncomのご利用を頂きまして、誠にありがとうございました。
弊社の梱包品質、および発送までのリードタイムに関しましてお褒めを頂き恐縮でございます。
今後とも何卒ご利用を賜りますと幸いです。
お客様に常に選んでいただけるサービスとなるよう、弊社では日々改善を行っております。
今後ともご納得を頂けるサービスを提供できますよう努めてまいりますので、引き続き格別のご愛顧を賜りますよう、お願い申し上げます。
よろしくお願い致します。
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We really appreciate it. We are glad that you had a pleasant experience.
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We are glad that you enjoyed our service.
Excellent customer service
Excellent customer service. My only issue is that the steps on the website don't accurately describe the process required when the item arrive at your warehouse
8. september 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback.
We will work on trying to make our website easier to use and provide a better service.
First time customer
The services were really fast and was notified of every step along the way.
I received the package within a week and it was in excellent condition and packaging. The price was just nice too
2. september 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We are pleased that you enjoyed using our service and hope that you will continue to do so.
Timely response and great service
21. august 2024
Besvarelse fra Sendon.com
Hello
Thank you for your comment. We are happy that you were able to enjoy our services.
Besvarelse fra Sendon.com
Sendoncomをご利用頂き、誠にありがとうございます。
Sendoncomカスタマーサポートでございます。
レビューの投稿を頂きまして、誠にありがとうございます。
この度は弊社の強化段ボールを用いた梱包、および発送に関しましてお褒めの言葉を頂戴し、恐れいります。
無事にお荷物が到着したとの知らせをお聞きし、なによりでございます。
今後とも弊社サービスを引き続きご愛顧賜りますと幸いです。
ご利用に当たり、ご不明点などございましたら遠慮なくお申し付けください。
よろしくお願いいたします。
感謝您使用Sendoncom國際配送服務。
這裡是Sendoncom客戶服務中心。
非常感謝您撰寫評論，並對我們使用強化紙箱進行包裝和運送的服務給予肯定的評價。我們很高興得知您的包裹已順利抵達。
希望您能繼續支持和愛用我們的服務。如果在使用中有任何疑問，請隨時與我們聯繫。
謝謝您的支持。
Smooth and easy service
Smooth and easy service although the website interface is little out of date but it is easy to use.
25. august 2024
Besvarelse fra Sendon.com
Hello
Thank you for feedback. We really appreciate it.
We will work on improving our user interface.
1st Try Out on Sendon
Everything was systematic and detailed. My 1st time trying out Sendon, and it was a pleasant experience. Thanks.
23. august 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We are glad that you had a great first experience, and hope you will have many more.
早くて的確な対応
初めての利用だったため、いろいろとメールで質問したのですが、いつも素早く丁寧に回答をもらいました。また間違えて情報を登録したときも、メールでの依頼ですぐに修正してくれました。手順も分かりやすくとてもいいサービスだと思います。
22. august 2024
Besvarelse fra Sendon.com
この度はレビューを賜りまして、誠にありがとうございます。
Sendoncomカスタマーサポートでございます。
Sendoncomのご利用を頂きまして、誠にありがとうございました。
弊社カスタマーサポートの対応、および利用手順の分かりやすさに関しましてお褒めを頂き恐縮でございます。
お客様に常に選んでいただけるサービスとなるよう、弊社では日々改善を行っております。
今後ともご納得を頂けるサービスを提供できますよう努めてまいりますので、引き続き格別のご愛顧を賜りますよう、お願い申し上げます。
よろしくお願い致します。
Well packaged and fast shipping.
PACKAGE came really fast once they shipped it. They were a little slow initially but I think it was cause a holiday in Japan. Other than that. So far ok.
6. august 2024
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We apologize for the delays during our long Japanese national holiday. We are glad that your package arrived fast. We look forward to providing an even better service in the near future.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.