サービスがとても丁寧でした。購入した商品数も多かったのですが、自分の識別コードを書き忘れてしまった際、スタッフの方が細かく対応してくださり、とてもプロフェッショナルだと感じました。返信も非常に早かったです。 また、一度注文の商品が1点足りなかったことがありました。数十個の中で1つ不足するのはとても面倒なのですが、現地で調整して無事に見つけてくださいました。 これまでいろいろな配送業者を... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
What really makes Sendon.com an amazing company. 1. Communication is great. You are notified every step of the way about your items. 2. Professional and friendly service. 3. Timely response is... Se mere
Virksomheden har svaret
Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly r... Se mere
Virksomheden har svaret
Everything was good except They were closed on Sunday luckily I managed to get it resend to them on Monday Everything was good except the freight charges to my country was crazy expensive Much m... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Sendon.com provides international forwarding services by receiving items purchased by customers from Japanese e-commerce sites such as Mercari, Yahoo! Auctions, Rakuten, Amazon Japan, Yahoo Shopping, and Rakuma at our warehouse in Japan, then securely and reliably shipping them overseas. We handle a wide variety of products including anime goods, fashion, electronics, car parts, baby products, and more. With careful packaging and smooth international shipping, many customers trust Sendon.com for a safe and convenient service. Our key strengths include: Accepting shipments from all major Japanese online stores Transparent and fair pricing Multilingual customer support Secure packing and reliable international delivery Sendon.com takes full responsibility to deliver your important items safely. Supporting your shopping from Japan to anywhere in the world.
Kontaktoplysninger
2-15-18 Ainokawa, 2720143, Ichikawa, Japan
- support@sendon.com
- sendon.com
4,6
Fremragende
177 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 48 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Andre kiggede også på
サービスがとても丁寧でした
サービスがとても丁寧でした。購入した商品数も多かったのですが、自分の識別コードを書き忘れてしまった際、スタッフの方が細かく対応してくださり、とてもプロフェッショナルだと感じました。返信も非常に早かったです。
また、一度注文の商品が1点足りなかったことがありました。数十個の中で1つ不足するのはとても面倒なのですが、現地で調整して無事に見つけてくださいました。
これまでいろいろな配送業者を試しましたが、ここが一番プロフェッショナルで、価格も良心的だと思います。間違いなくおすすめです！
24. maj 2026
Uopfordret anmeldelse
Besvarelse fra Sendon.com
Sendonのカスタマーサポートでございます。
貴重なご意見をありがとうございます。弊社のサービスにご満足いただき、大変嬉しく思います。今後ともより良いサービスをご提供できるよう努めてまいります。
Short delivery lead time
Only a week between parcel receiving to Sendon and to me. Very well, all was perfect.
13. maj 2026
Besvarelse fra Sendon.com
Thank you for your feedback. We are happy that you had such a wonderful experience.
Reliable and fast
Reliable and fast
responsive and easy
4 words to describe this service .... Japanese dedication, and knowledge.
1. maj 2026
Besvarelse fra Sendon.com
Hello
Thank you very much for your feedback. We greatly appreciate it.
Very efficient...responsive and…
Very efficient...responsive and competitive shipping rates....ever so reliable
31. marts 2026
Besvarelse fra Sendon.com
Hello
Thank you for your response.
We appreciate your feedback and are glad to hear it.
The packaging service was very poor
I clearly communicated my packaging requirements in advance, and the customer service representative agreed to them. However, when I received the package, I found that my requirements had not been followed, and there was insufficient cushioning, which resulted in damage to the item. They even refused to take responsibility for this, and their attitude was very bad.
27. marts 2026
Uopfordret anmeldelse
Besvarelse fra Sendon.com
Thank you for your feedback.
You have already left a review recently, and regarding your comment, as we mentioned you choose reduced packing and not double packing. If you choose reduced packing, you accept the risks that your package might get damaged in transit as with reduced packing, you ask us to reduce the durability of your package in order to save shipping costs. Thank you.
Great service & Fast delivery
11. marts 2026
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We appreciate it and look forward to you using our service again.
Quick and reliable delivery of a large shipment
Sendon.com shipped a set of four car wheels for me from Japan to Europe.
The customer support staff was very helpful and quick to respond to my questions about shipping methods. I found the service quite straightforward and easy-to-use.
Finally, although other similar shipping services exist, Sendon.com in particular is nice in not being tied in with a proxy shopping service (though they do offer that), allowing shipping of items purchased from anywhere in Japan. I was satisfied with the service and look forward to being a return customer.
19. februar 2026
Besvarelse fra Sendon.com
Thank you for your kind feedback! We’re glad to hear that your shipment arrived safely and that our support team could assist you throughout the process. We truly appreciate your support and look forward to helping you again with your future shipments from Japan!
Besvarelse fra Sendon.com
We are very sorry to hear about your experience and sincerely apologize for any inconvenience caused.
We take customer feedback seriously and would like to understand what happened. Could you please contact us and share more details about the issue you experienced? This will help us investigate and improve our service.
Our support team is always ready to assist and resolve any problems. We hope to have the opportunity to make this right for you.
Thank you for your feedback.
Regards,
Sendon
I can’t believe these reviews
I can’t believe these reviews, this company is an absolute scam. Use at your own risk. They will charge you 10 times more for absolutely nothing.
20. februar 2026
Uopfordret anmeldelse
Besvarelse fra Sendon.com
Hello
Thank you for your feedback.
Can you please tell us if there is some issue with something?
From our records, you do not seem to be an existing customer nor have you used our service before. If this is not the case, please send us an email to let us know if there is some issue. Thank you.
Prompt response & shipping arrangement
Prompt response & shipping arrangement. Great protective measures for shipping box. Great service.
18. januar 2026
Besvarelse fra Sendon.com
Thank you so much for your wonderful feedback! We’re glad to hear you were satisfied with our prompt response, shipping arrangement, and protective packaging. We look forward to serving you again in the future.
Besvarelse fra Sendon.com
Thank you very much for your kind feedback.
We’re delighted to hear that you are satisfied with our products and our service.
We look forward to the opportunity to serve you again in the future.
Definitly recommend
Easy step by step process of sending parcels. Japanese adress is already with copy-paste function which speeds up purcheses for me. Every delivery was always on time, never missed an item. Definitly recommend.
5. november 2025
Besvarelse fra Sendon.com
Thank you for the wonderful feedback. We’re delighted to know that our service met your expectations. We look forward to serving you again.
Besvarelse fra Sendon.com
Hello
Thank you for your feedback.
We’re happy to know that our service met your expectations, and we look forward to assisting you again.
Thank you.
I’ve never had a better experience with…
I’ve never had a better experience with having a packaged shipped and received!!! I will definitely be using this company for all my shipping needs going forward!
24. november 2025
Besvarelse fra Sendon.com
Hello
Thank you for your response.
We really appreciate that. Thank you.
Shipping was efficient and smooth!
19. november 2025
Besvarelse fra Sendon.com
Thank you for your feedback. We are glad that you had a good experience.
Everything was smooth and easy to do
Everything was smooth and easy to do. Will be using again for sure. Thanks Sendon
19. november 2025
Besvarelse fra Sendon.com
Hello. Thank you for your feedback. We are happy to hear that.
1234567890
28. oktober 2025
Besvarelse fra Sendon.com
Hello
We are glad that you received your package safely.
Don’t simply declare invoice, you’re wasting people money
First, u simply declare item in your invoice, caused Malaysia custom charge me higher import tax. Item 1, can you explain to me what is toys-game card? Where you see any game card from my item?
Second, in your invoice you divided total amount 21,384 into 3 part, 7128 each. But only item 2 game software has the value, art book and key chain are free gift, NO VALUE.
Third, you only need to declare 1 item which is video game for 3 pcs, not 3 item and each item jpy 7128.
19. oktober 2025
Besvarelse fra Sendon.com
Thank you for contacting us and your feedback. We really appreciate it.
We are sorry to hear about this. Please let us explain.
Regarding the game card, yes this was our mistake.
Regarding the prices, our system automatically calculates the total of the items that you input and divides them by how many items you have.
We have never had a problem with this up until now, and also when you used our service in this past you never mentioned any issues with this. Also, customs usually does not go by the price of the individual item, but by the package total which is why our system is like this.
We have taken this into consideration and will work on changing the system to prevent this issue from happening.
One last thing that we would like to mention is that you stated the keychain and artbook have a value of 0. Unfortunately, it is not possible to enter a value of zero on a shipping invoice. It would need to be at least 1 JPY. Please keep this in mind. Also, there was no invoice in your package.
Once again, we are truly very sorry for any issues that we have caused you. If you have any other questions please contact us.
Regards
Sendoncom
Smooth and efficient service
Smooth and efficient service. My order was delivered from Japan within a week.
2. oktober 2025
Besvarelse fra Sendon.com
Hello
Thank you for your feedback. We are glad that you received your package quickly and safely.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.