Amazon Anmeldelser 

Amazon is by far the worst platform I have ever worked with. The amount of bureacratic overload is really rediculous. We have been working to start selling on Amazon for almost a year now, and it's still not working properly. I got a new credit card, and right away Amazon deactivates our account, making me upload all kinds of documents that have already been provided before. It's really sad in my opinion, that such a big company can't make something better. It's almost as if they have a specific department, who's job it is to make the platform as complex and difficult for the user as possible. I never leave bad reviews on anything, but I'm making an exception here.

The most incompetent seller platform in the world !!! I'm writing as the owner of Premium Cells Direct on the Amazon UK marketplace. I started selling on Amazon UK in April 2024. Everything went well for approx 3 weeks and then Amazon took down all my listings for an alleged DESIGN INFRINGEMENT !!!!!!!!!!! This was based on a report of an EXTREMELY SHADY Chinese account and design registration owner. Amazon took down my listing , despite : 1. The design was different including completely different colour. 2. The design was registered in 2023 while my product is on the market since 2018 !!! All this was proven but AMAZON dont give a .... I also registered my own design based 100% on my product and they ignored that as well !!! UNBELIEVEABLE ! Pure criminal . I am seeking more evidence before I will go to the court. If anyone of you have a similar experience , please contact me so we can go for a group court proceeding where we will have higher leverage ! Amazon is pure criminal.

Amazon is not seller friendly platform. They charge heavy fees using their platform. They charge you referral fee, per unit sold fee, per unit Fulfillment fee, Inbound placement fee, Disposal fees, Return and reimbursement fee, storage fees and many fees which ultimately keep your business under losses.
All these fees are disastrous for your business

Only few sellers are ranked who are their own brands or sold and shipped by amazon itself. FBA and FBM are both suffering from these plunders.
They ranked their own products and brand sold by them. They charge heavy advertisement fees while your product will never go up on the first page.

They can suspend your account any time without warning and block your disbursements. Providing documents again and again will never be useful as they work with bots , not with humans.

At the end you will be in a big trouble. So i dont recommend this platform where you business is at risk of deactivation and heavy losses.

They recently held sellers responsible over VAT issue which was Amazon responsibility to remit to HMRC.Now, thousands of sellers are providing them the required documents but the bots dont agree and suspend the hard earned money of sellers without any prior warning. Disbursement of funds are suspended since long and Amazon does noy care. No one can help the bots to understand the issue. Their staff dont have required knowledge and skills to resolve your issue if you ever have to chat with them. The staff will search the issue from the amazon guidance , copy and then paste the information in the chat box. If you want to discuss something, they will simply copy and paste. It means they have also made them the bots who dont have senses to respond with their own brains as their knowledge is limited and dependent over copy paste.

The platform is extremely risky and insecure. Do at your own risk and responsibility.

My recent experience with Amazon Seller Support has been nothing short of disastrous. For over three months, I've been trying to register my product, and yet the issue remains unresolved. I currently have 18 cases, and each one gets closed with a completely unrelated response.

I have a registered brand and my own approved UPC. Initially, I had an issue updating my listing’s brand. Following Amazon support’s suggestion to delete the listing and add a new product is where my nightmare began. Now, my UPC is conflicting with the old listing, making it impossible for me to do anything with the product. Even trying to register it with a new UPC doesn't work, as it's always tied back to the deleted product.

The support I have received has been abysmally poor. Despite always being respectful, even while internally fuming, the support staff acted as though they couldn’t hear me during phone calls a few times and even hung up on me. They closed my cases without providing any resolutions or even communicating what was happening. They have wasted three precious months of my time without offering a single viable solution to what should have been a simple issue.

In summary, if you encounter a problem you can’t resolve yourself, do not expect Amazon support to come to your rescue. My experience has been nothing but frustration and disappointment, and it’s clear that their support system is scattered and ineffective. This ordeal has not only cost me time and effort but has also severely impacted my business operations. This is, without a doubt, the worst support I have ever encountered. Save yourself the hassle and think twice before relying on Amazon for crucial business support.

Chargebacks without a decent reason.
A Victron MK3 programmer was sold to a client which claims it didnt work with mac. We tried to help them but no answer so we get it back. Client used it to do whatever he wanted to and as not needingit anymore, decided to return it claiming a faulty product. As we tested it and continued talking to our client explaining that some of our products cannot be returned (only replaced if faulty preciely as in this case we a re talking about a PROGRAMMING DEVICE that indeed can be needed only once), all of the sudden the A-to-Z warranty is applied, whilst the client DID use the product. -we can prove this as firmware of MK3 was updated). They say their A-to-Z decision is irrevocable.. I have my personal conditions that limit refunds on certain products due to the type of product it is.
I have asked now 5 times opening new disputes for an understandable reason regarding their dedesicion but never get a decent response.
Not a money issue but a facts issue.

I printed a label for my parcel on the Amazon website. At the drop off shop they wouldn't accept the parcel, as their scanner said "not permitted for parcelshop drop off". I went to another drop off shop with the same result. I mailed Amazon explaining all this and they asked for " a screenshot of the error message". I mailed back to say this was not possible as the message was not on my pc but on the scanning device in the shop. They replied asking for... a screenshot of the error message.

Lots of other sellers have been having the same problem for months and they haven't addressed it.

My last Amazon sale. Let's all boycott this awful company and refuse to enter the nightmarish automated future they want to drag us into.

Hi ,
Amazon disbursement team is very unprofessional and non cooperative. They hold my funds .
Please don't start selling on Amazon it's wasting of time and money .they deactivate my account without any solid reason and hold my funds.
According to there policy's we can get over disbursement after 90 days but they hold my funds .very cheater and fraud selling platform Walmart, ebay and other selling platform is better and easy .
Please don't start selling on Amazon as requested.

Amazon is a haven for fraudsters, allowing and even facilitating fraudulent activities. Their policies have made it nearly impossible to turn a profit, eroding margins to mere pennies. They turn a blind eye to A-to-Z claims abuse, prioritizing their own interests and those of the customers over the sellers. We've been forced to halt all our listings until they rectify their policies and crack down on the rampant fraud. It's a growing trend, fueled by influencers on social media platforms like TikTok. Much like California's lenient policies enabling theft, Amazon's negligence is only going to worsen the situation. Avoid at all costs.

In addition to the review, sellers should band together and consider filing a class-action lawsuit against Amazon for their role as facilitators of fraud and theft. It's time to hold them accountable for their negligence and prioritize the rights and protection of sellers.

WORST EXPERIENCE ATTEMPTING TO SELL ON AMAZON. Don’t waste your time too many obstacles, they loose all of your products then deny having them. Total waste of money and people like FBA alliance taking money for courses is an absolute scam. They tell you you can earn good money if you follow their course. You can’t speak to a person just automated replies that don’t have a clue. Then when you do eventually speak with someone they say they will deal with it and never do then close the case. Waste of energy time and money don’t fall for it. They have lost hundreds of my items and claim they haven’t received them. Shocking service shocking experience

Poor Experience. I used Amazon years ago to sell items and never had this much trouble. You are asked to verify your account with bank statement and ID card, (I used passport) Each time I submitted they came back stating my documents were not good enough and that they could not verify me.

The answer I got was the following "It does not include the signature of the holder. If the signature is in a different page of the ID document, provide a scanned copy or photo containing all of the document pages with the identity information, including the signature of the holder."

I provided a photo of my passport, it was clear and both pages were shown with all details (name, number, not expired and signature in full view) Baffled by response until I read reviews on here. It appears amazon have become such a large corporation that they no longer need sellers. I will be taking my business elsewhere. I have since closed my account with them.

Sull’account seller dicono che è possibile acquistare un’etichetta per la spedizione, ma poi andando a verificare non esistono servizi associati per l’Italia, e dunque non è possibile generare etichette.

Ho venduto un articolo a 30€, su questo importo prendono una commissione di 8€, ben 8,65€ è quanto ho dovuto spendere per la spedizione di un semplice libro rivolgendomi alle poste perché la spedizione andava fatta entro due giorni ed essendo venerdì pomeriggio non avrai avuto alternative. Su una vendita di 30€ ne guadagnerò quindi meno della metà.

Non pensavo che dietro Amazon ci fosse un tale marciume, un meccanismo così predatorio.

Chiaramente non spedirò mai più nulla, e siccome non meritano né la mia attenzione né la fiducia dei clienti, lascerò nel catalogo tutti i prodotti di modo che quando saranno acquistati e gli utenti non vedranno recapitare i loro acquisti, sia ben evidente che a generare queste situazione è la loro ingordigia oltre misura.

Very poor experience selling on Amazon. I've been with them for years, only to find a large proportion of my listings don't show up in a general search. Hours of work, listing mostly books, just wasted. As another reviewer stated, it’s like they are trying to stop you selling items! The seller website is very poor and when you contact support they can’t help you because they don’t even know what they are doing. All worked by 'bots'. Plus, outrageous selling fees when you do manage to make a sale. I agree completely with another reviewer; selling on eBay is so much easier and friendlier. Amazon must be missing out on £millions through such a poor, complicated, heavy-handed selling platform.

Determined to treat sellers as cash cows. Ignoring requests, encouraging fraud and theft from sellers and costing sellers extortionate fees. Shameful behaviour closing requests for advice or help without even answering and no method to complain or escalate. Welcome to North Korea of the internet.

Set up a sellers account with Amazon full of excitement. Wish I never bothered! I set up as an “individual” seller, Amazon had other plans and created a “professional” account for me & proceeded to take £30.00 out of my bank account for this privilege. You can’t contact anyone in “sellers support” as it’s all bots. I’ve phoned the normal Amazon customer help number to try & get MY money back, to be told they can’t help me as they don’t deal with the sellers side of Amazon. You’ve literally robbed £30.00 out of my bank Amazon for NOTHING! I haven’t used any of your “services” as the whole time my accounts been in “deactivated” mode as you make it impossible to set up an account. I’ve closed my account down. I would like someone from Amazon to contact me about refunding me my £30.00.

Worst experience selling on Amazon. They make it so hard to list a product, or make changes to an existing product. It’s like they are trying to stop you selling items! Then when you contact support they can’t help you because they don’t even know what they are doing.
Selling on eBay is so much easier and Amazon must be missing out on £millions through such a poor complicated selling platform.

I wish I had not bothered with amazon. I spent a lot of money setting up a brand name. Using their platform is a total NIGHTMARE. The support is run by robots who don't answer specific questions. Instead they copy and paste stereotype answers by listing help pages that DO NOT SOLVE THE PROBLEM.

I accidentally signed up for the commercial deal only to realize the private one is better for me. At CS they told me the only way to downgrade was to finish sign up, pay the 40 bucks, downgrade and then ask for a refund. I wasn't feeling it but I did anyway. While going through the absurd signing up process at some point, not only it asks for very personal things like a copy of the bank account, it also asks to take a picture from the device used. That its self it's creepy. Thing is, I do not have a camera on my device to take this picture, it's an old computer and I am just fine with that. I so switched to my cell phone and logged in from my cell phone, to try to finish the process but the page won't download, I get a blank page. Anything else download but not that page.
Now I cannot finish the process. The CS said they did not charge my money, I hope so, and these people have my personal info is unsettling, I keep on getting useless, worthless answers that will not solve my issue. I have been wasting hours and hours trying to solve the issue keep on sending them emails, giving them thumbs down to the "how did we do" thing. I tried chatting but they say they will have a team contacting you right the way, but I keep getting the useless CS emails hours later that brings me to the same ol page that asks me to take a picture from my device but I do not have a camera. Finally after a bilion emails Iget a semi-productive email. DO YOUR SELF A FAVOR USE ANY OTHER PORTAL TO SELL YOUR STUFF BUT NOT THIS ONE. I really did not need this right now. I was happy getting my things going and these evil corporation ruined it for me on top of everything, I am a person with health issues and this type of stress doesn't help and I cannot seems to solve the issue and even if I will I am truly unsure at this point I want anything to do with this company, why? For selling on amazon sounds professional or cool? That are better portals out there that deserve more popularity than this BS.

I stopped selling on Amazon.

As a customer, I love Amazon.
But the downside of this is that they treat their sellers like s***.

I probably sent more than 100 emails to the seller support because of problems with valued added tax.
In the end, they did not help me, and they were not even qualified to give me the proper advice. I am 100% sure my problem would have been solvable if someone competent had reviewed my emails. Instead, I got only robotlike copy-paste emails every single time. Sometimes they even told me they solved it and then the next day they said something else. In the end, I lost 2,000 euros just on this problematic.

And then they ruined hundreds of units of product that I had stored in their warehouses. My product is a paper product, and they totally f***** it up.

Had the best reviewed product in my niche, but they just don't care because enough others will try to sell anyway.

In addition, customers are allowed to betray you. They can literally use my product and still get a refund for sending it back.

I am going for the direct selling approach now and I can only recommend it to everyone else as well.
Don't waste your time, energy and passion with these incompetent people. It can only lead to absolute desperation.

Hi ,
Amazon disbursement team is very unprofessional and non cooperative. They hold my funds .
Please don't start selling on Amazon it's wasting of time and money .they deactivate my account without any solid reason and hold my funds.
According to there policy's we can get over disbursement after 90 days but they hold my funds .very cheater and fraud selling platform Walmart, ebay and other selling platform is better and easy .
Please don't start selling on Amazon as requested.

DO NOT SELL THROUGH AMAZON'S THIRD PARTY SERVICE UNLESS YOU HAVE LITERALLY NO OTHER CHOICE.

IT'S A DISGRACE.

Every time something has gone wrong over the years, resolving it is beyond a nightmare. I've had to fight for months to, for example, update the release date on a product listing, recover hundreds of pounds I am owed, reactivate my account (after deactivations for zero apparent reason), and an endless array of other ridiculous issues.

Now, Amazon has granted brand ownership of my products to a third party, even though I am the sole owner, creator, manufacturer and distributor of my products/brand. Amazon has formally recognised me as the owner of my brand. Yet a third party has managed to hijack ownership over my 3 best-selling products.

For two weeks I have been sent in dozens of circles trying to get this rectified - probably 100+ messages, phone calls, live chat interactions and so on. Yet all I receive are the same unhelpful, irrelevant, automated responses from seller support. I cannot explain the number of hours, and the amount of stress, selling through Amazon can involve.

If they bothered to invest in a proper support system, then perhaps it would be less horrendous. But when it comes to intellectual property rights / rights to accurately list your own products, it is beyond a farce. It cannot be legal - yet I can't even source an address to serve a legal notice!