Amazon Anmeldelser 

They make it very hard to know where charges are coming from. Turns out they were charging my card for over a year for bs charges selling in other countries. No products ever sold there though. And it is very hard to make simple adjustments in the settings. They have too many setting because amazon seller central tries to scrape every single penny they can. It is pure greed. And why make a platform that people hate. I think most ppl hate using seller central. Also ppl are no longer making money by selling on amazon fba..the data show that for the last few years the only people making money are those that a re legacy and have had stores for years. Amazon finds the successful fba merchants and copies their products. And then supresses their business. If you are thinking about fba selling dont do it. The onboarding process to be comes a seller and get your products online is miserbale laborious and time wasting. They say stuff like you need to register ownership then make hoops for you to jump thru endlessly. It is so stupid I have nwver worked with a big company that is so petty about dollars and cents. I cannot wait to live in a wolrd where amazon fails and temu is the leader in ecomm. Amazon is a company that people hate. No one loves amazon anymore. They only serve shareholds.

I am beyond speechless on how bad seller central is.
So called support team is all from Pakistan, Afganistan, India and have no idea about EU Rules/regulations.

Product Compliance team is completely broken, they create their own laws that conflicts with EU laws and regulations.

Multiple product upload/sync functionality is buggy and will most likely get your account suspended.

FBA options offered by Amazon is even worse as if they will 99% loose your stocks.
Their warehouse team never sends your stocks back. So if you did a bad move and put stocks into Amazon FBA, say good bye to those stocks. Amazon basically stole over 250 units of stocks from us.

They prevent you from recalling your stocks back with spagetti code that never works. Their support will direct you to use a template and when template upload functions throws out a different error, you will be forced to try to explain your issue to 20 different indian customer support representative which only transfers chat from staff member a to b.

It is super weird that a trillion dollar company can have this badly developed tools. They deserve to be forgotten by consumers/retailers and the only good future for amazon is their death.

Humanity needs to stop supporting this type of bad companies.

Never purchase from amazon resale! I purchased an item and it came from amazon resale. It arrived with the product missing and ripped open packaging. I contacted amazon immedietly to return the order due to this , returned the order and started to receive strange messages on amazon chat support for requests to send my actual passport to the philippines and strange requests for personal photos and infomation . I tried to report this but amazon support refused to take my report of the suspicious activity and i still have not received a replacement or refund of the product i ordered. I requested to end my membership with amazon due to this hurrendous expierence and they point
blank refused, i have been a good customer for years and this is outrageous what ive had to put up with.

I am slowly pulling out of Amazon, they care nothing about their sellers. They keep your money for weeks to pay for their expansion and then heve the audacity to offer you a loan to keep going! Seller support is non existant, their fees are ridiculous and they will steal your products when they start to sell well. "Please submit original invoices to prove authenticity" i.e who are your suppliers, we need to cut you out.

If I could rate 0 I would, this all started when I received an email about a suspicious activity on the 20th of January, then I get this message when I try to login "account locked temporarily", I reached out to customer service several times via chat and phone call, they keep moving me in circles without any real solution

It's either they have no clue what they are doing or their action is intentional, two of their customer service support even sent me an email with a link to the seller central account login page, why would I need a link to the general login page?... when I'm unable to login?

This is beyond ridiculous!, It's more of a mockery at this point, on top of that they continue to send marketing emails like nothing happened.

worst system. worst support. long delays trying to get simple support for a broken system.

do not recommend. stay away.

I'm offering my products on multiple platforms but this just is a disaster. Tried to upload a product in this maze but I just couldn't. Every time there was a notification that didn't make any sense. I spent hours on uploading it, watching video's in the library, watchting video's on other platforms, but all didn't seem to have the answer.

In short; what a disaster this is.

Worst experience ever. First of all, I’ve created an individual account which is a fee of 0.96cents per item sold but they charged me a fee of 47USD for the business account. I’ve requested a refund and initially said that my bank account info is invalid and they cannot process a refund, even though they used the same details to charge me. When i made a fuss about it they told me that now my bank info are correct, even though i did not change anything, and they will process my refund within the next 3 weeks.

Since i made the registration, my personal contact info were leaked and i keep receiving spam calls from INDIA. When i raised my concerns with their customer support they simply ended the live chat without an explanation. I requested to close my account and asked about the guarantees that my personal info will be removed from their database, but apparently they cannot give me any guarantees.

STAY AWAY!!

I am running seller accounts on other major platforms and i had no such issues !!

No support team, no proper data collection and showing everything they are showing is just fake

Ordered a laptop from Amazon resale. When received it contained 2 bottles of water. On-line chat a nightmare, took four attempts explaining what happened before I got an email asking for photos. Sixth day since sending photos not a thing from Amazon. This is Xmas present and will have very disappointed child if Amazon don’t respond. 😡😡

I am extremely disappointed with Amazon Seller Central’s handling of sellers. My Amazon Mexico account was suspended due to so-called Section 3 violations, but the process was nothing short of a nightmare. Every time I submitted an appeal, I received the same generic, automated responses from bots. It’s obvious that no real person was reviewing my case.

What’s even more frustrating is the inconsistency in their approach. I use the same strategy for my Amazon Canada account, and it’s operating without issues. How can Amazon claim my practices violate their policies in one region while being acceptable in another? This double standard makes no sense and shows a lack of proper oversight.

Amazon claims to support small businesses, but the reality is different. They rely on automated systems that don’t provide any clarity or real solutions. Sellers like me, who have done everything in good faith, are left frustrated and financially damaged.

I trusted Amazon to be a partner in growing my business, but instead, I’ve been treated unfairly and with no accountability. Their lack of transparency and reliance on bots to handle critical seller issues is unacceptable.

If you’re considering selling on Amazon, think twice. Their platform might seem like an opportunity, but their treatment of sellers tells a different story.

I order an ipad case and keyboard on Sunday for black friday deals I have received the item Wedsday the box was open with the sticker for security remuved when I contact custumer service for an exchange they said that they don't do exchange so in practical I have to return the item in practical they don't do exchange you have to reorder at full price what at scam in additional I pay 8.99 for prime to have better Assistant I ll finish my credit and muove far from them. eBay its cheper for same iteam

The worst experience in my life. It logs me out every 10 minutes
After the second time it says I need to wait 24 hours. It's stupid. Customer service keeps telling me to wait and they can't do nothing about it

I am an individual person (not a legal business entity) who wanted to sell some old computer books I had so knowing about eBay and Amazon and their reputations for selling items I thought I'd sign up to sell on both.

eBay was pretty much a breeze. I already had an eBay account (from buying things on eBay) and I clicked a "Sell an item" page, eBay took me there I filled out the page, submitted and the item shows up

Amazon was a whole different (nightmare) story. I already have an Amazon account which I have used plenty of times to buy things but I found out I had to setup a separate "seller account" to sell items.

First question: Why?

In trying to do this, I found out I had the option of setting up a PROFESSIONAL SELLER account or an INDIVIDUAL account. The professional account requires an immediate $39 dollar charge and I didn't need or want so I tried to find the link to setup an INDIVIDUAL (free account) link but there wasn't one.

There was a LINK to another page for an INDIVIDUAL account but it was an INFORMATION PAGE ONLY. There was no BIG BUTTON saying 'CLICK ME HERE FOR INDIVIDUAL ACCOUNT'

I KNEW right away this was going to be a hassle. I KNEW I was going be charged for a PROFESSIONAL account.

I looked on Amazon's help pages and others (non Amazon) and they all said I could DOWNGRADE my PROFESSIONAL ACCOUNT to an INDIVIDUAL account AFTER I was setup as a PRO ACCOUNT (so Amazon can collect their $39.99 fee in the meantime) but that is NOT what I wanted to do.

So...OF COURSE....I hoped I could change my account status from PRO to INDIVIDUAL before I was charged but OF COURSE that didn't work.

I changed my account status and I had to decline the $39 dollar charge Amazon tried to collect.

Then I had to submit a special request on Amazon to get someone at CHAT ONLINE support--that was another 45 minutes of time I will never get back..because I had to go round and round with the poor lady who said I had a negative balance on my account and that I had to pay that first then request a refund.

I said to her I am not wanting a PRO account--to look at my CURRENT STATUS as an INDIVIDUAL...why should I pay $39 dollars and ask (wait) for a refund? I was FORCED to setup a PRO account to get going. I never wanted it.

I said it's irrelevant now. Just remove the charge and she said "Sorry but it is policy. I am limited in this matter"

I advised her I don't care about Amazon's "policy" in this regard, it is not only not customer friendly, it is ridiculous, unnecessary and absurd because Amazon forced the situation and I am an INDIVIDUAL account now.

Well, she couldn't do nothing about it so I told her I would write up a TrustPilot review on how ridiculous this procedure is compared to eBay and providing excellent customer service so we shall see if this was worth it! You are all welcome. Joey T. Houston, Texas

On November 3rd I made two orders (406-6205744-7415524 for 545.8 euros, 406-7853729-7648361 for 272.9 euros, total for 818.7 euros, both seller and delivery person are Amazon itself), when ordering I was informed that I would receive the goods today, 11/14/2024.
I was ready to wait these 11 days, as the price of the goods suited me.
Today is 11/14/2024 and I was expecting to receive the long-awaited goods, but suddenly instead today I received emails that both orders were unilaterally canceled by Amazon today due to the lack of goods.
As a result, I wasted a lot of time, while I could not spend 818.7 euros buying goods elsewhere, as this money was stuck in Amazon.
Big disappointment.

I've had my account deactivated, frozen, flagged and everything else unimaginable a seller could not anticipate. The problem I believe is stemming from other sellers and buyers who pose as buyers but are really sellers. All they have to do is make a complaint that is neither true or morally acceptable. Why do they do this? To get the competition out of the way duh. It is very frustrating and it also traps your money. You can spend countless hours and money scaling your business and doing great business just to have some devil get mad at your success, and begin to bring down your business. I've had my account deactivated because all of a sudden one day apparently I've been posting stolen goods. After I had to submit information and ask the manufacturer of my goods for permission to resale the items. All items that I paid retail price for. Amazon sellercentral should be shut down and exterminated. They make you jump through so many hoops just to shut you down with no evidence of wrongdoing. It is an absolute joke. I've had $721 dollars repeatedly scheduled for transfer to an account I no longer have for over a year that keeps getting declined and returned to my amazon seller account over and over again. Do you think amazon seller central customer service helped me at all? No they have not. After many hours on hold and countless attempts to change my deposit method, they have done something to my account to make it extremely harder to have my funds directed to my new account. Fu#* Amazon!

It's absolutely terrible, never sell through Amazon and use your money for investment here. I haven't made any sales yet, they accused me of forgery regarding the documents I submitted.

Amazon has some of the most frustrating…
Amazon has some of the most frustrating policies and customer service practices. Even if you know they’re wrong and their representatives seem uninformed, you have no right to correct them, as doing so might result in your account being blocked. If you discover fraudulent activity on Amazon and try to report it, they often just send the same automated templates responses repeatedly.

Most of their support representatives are from regions like Pakistan or India, they're careless enough to risk ruining a seller’s business. Who can't even address basic request and of course they will response you with automated templates which are like you are talking to a robot.

"Amazon Seller Central: A Nightmare for Sellers"

I am beyond frustrated with Amazon Seller Central. After investing hours of hard work and dedication into building my store, my account was deactivated without any prior notification. For every interaction has been with automated responses, and no matter how many appeals I submit, I just get the same template responses over and over again.

To make matters worse, Amazon has held onto my money, effectively freezing my funds with no timeline for release. This isn't just my experience; I’ve seen countless other sellers in the same situation. Amazon is ignoring the hard work and time it takes to build a brand and a presence on their platform. The whole process is dehumanizing and makes it incredibly difficult to establish a business.

Amazon, sellers deserve better than this!

Opened a professional seller account that costs $54.95 AUD per month. Listed items etc. Haven't had any luck selling anything (apart from one pair of sunglasses) so am keen to cancel subscription and close down Amazon account. However our account was deactivated (I think because we weren't selling anything, although we sold the one pair of sunglasses while deactivated - don't ask me how that works guess they just want more money and they still take $54.95 from our bank account each month even while deactivated) Now to close the account I have to re verify who I am with ID etc which it says can take up to two weeks. The reason to re verify is to sell on Amazon, however all I want to do is close the account. I can't downgrade my seller plan to personal without re verifying. I can't close my account for 90 days as we sold one item. So until my account is verified so I can downgrade my account Amazon will keep stealing $54.95 from me each month.
They are impossible to deal with. Don't open a seller account unless you are sure you want to really commit to making it work. Basically they make it impossible to close - deactivate you for no reason then make it impossible to fix or close your account. Have now wasted 4 hours today trying to solve the issue and I' not much closer it seems.
I agree with other people that Amazon are basically thieves in a situation like this.