Amazon Anmeldelser 

I was selling on Amazon for two years when they requested an interview and seller checking information. The interview over the PC was quite strage without person presenting himself or showing her face. It was also not understandable and couple of times I didn't even understand what was the question. After the interview Amazon suspended my account without any explanation or possibility to activate and reason why it was suspended at first place. What happened is that interviewer marked my account in some way and I don't get a chance to know what is the issue and if it happened due to mistake because person who I was talking to English was poor.

I have been using Amazon for a very long time. But I have noticed recently they are letting sellers use their platform to sell items that are falsely advertised. These vendors are very much like Temu. They show an item on a model, when you buy the item, the material is nothing like it appears in the pictures. Sometimes even the description is misleading. One of the vendors that does this is Ruiynfsn. I ordered two BoHo shirts, and the description was gauze shirt with frayed trim. When I received the package, it was very much like a Temu order I had made. The material is cheap, nothing like gauze and the fit is awful. Amazon needs to protect their customers from vendors who falsely advertise. And even if you try to return the orders to these vendors, they will only send you 20% back and you have to pay to send back an item that you did not intentionally order.

I’ve just received a poor quality guasha item from Chang Cheng Shang Mao. It’s nothing like the advertised picture of the product.

I’d asked for a refund but was given a label without an address. A very suspicious behaviour. I will not buy anything further from this seller.

Never had an issue with Amazon but Amazon resales…. Absolutely shocking!
Ordered a set of 4 chairs…. 2 arrived! Arranged a return and reordered a set of 4. Again…. 2 arrived. Someone at Amazon resales clearly cannot count to 4 and they are not able to put them together to make a set of 4 apparently. Absolutely useless!

Amazon's Seller Customer Support is extremely disappointing, especially for small sellers using Easy Ship. Sellers are often left struggling between the logistics team and Seller Support, with no clear ownership or accountability.

Issues take too long to resolve, responses are repetitive, and there seems to be very little coordination between Amazon’s support and logistics teams. Small sellers invest their time, money, and effort to build their businesses, but the lack of effective support makes the experience frustrating and stressful.

Amazon needs to improve communication, accountability, and resolution times for sellers—especially small businesses that depend heavily on the platform.

Extremely Disappointing Experience With Amazon Seller
I opened an Amazon Seller account expecting a professional platform that would help small businesses sell their products. Instead, my experience has been frustrating, expensive, and extremely difficult to navigate.
I paid to advertise my product, yet I made no sales while charges continued to accumulate. I understand that advertising does not guarantee sales, but the lack of transparency surrounding the different charges made it extremely difficult to understand exactly what I was paying for and why.
Another major problem was making changes to my listings and account. Some changes took days to appear, while others did not seem to take effect at all. When you're running a business and paying fees, you should be able to make necessary changes and see them reflected within a reasonable amount of time.
The most frustrating part was trying to get help. It was incredibly difficult to reach a knowledgeable person who could actually look at the account, explain the charges, and resolve the problem. Instead, I felt like I was going in circles through an automated system

Anyone who has spent more than twenty minutes inside Amazon Seller Central will tell you that ****** **** is putting it politely. It is widely regarded as one of the most frustrating, hostile pieces of enterprise software on the internet.
​The system feels like a chaotic patchwork of 2005 legacy code, bloated modern JavaScript, and automated algorithms that actively work against the people keeping their marketplace alive. A few of the classic absurdities almost every seller runs into:
​Kafkaesque Support: Opening a case for a real issue almost always gets routed to Tier-1 bot responses that copy-paste irrelevant canned scripts, close tickets without reading them, or send you in endless circular loops.
​Phantom Violations & Bot Triggers: A single stray word in a title or bullet point can get an entire listing flagged as a "pesticide," "hazardous material," or "medical claim," immediately suppressing sales while demanding certifications that do not exist for your category.
​Catalog Chaos & Locked ASINs: Even when you own the brand and trademark, updating a single attribute, category node, or flat file can silently fail or get overridden by Amazon's internal retail team or a rogue scraper.
​Inventory Black Holes: Sending stock into fulfillment centers only to have units get stuck indefinitely in "FC Processing," "Reserved," or marked missing, with zero recourse until an arbitrary reconciliation date passes.
​The "Guilty Until Proven Innocent" Culture: Accounts and ASINs get frozen at a moment's notice by automated compliance sweeps, leaving the business owner scrambling to write multi-page Plans of Action (POAs) to algorithmic reviewers just to get cash flow back.
​It is designed entirely around Amazon’s internal scale and risk mitigation, with zero regard for human user experience.

Amazon is not friendly to seller. They will side with buyers, some of them are even scammers.
It is not a great company, though makes a lot of money!

Worst customer support for sellers. Sellers account can be charged with any amount if you buy a shipping label from Amazon. They can charge extra amount in the name of giving any reason and the shipping label which should have costed around $5 now after a month, it will cost you $7 just because their carriers decides to charge $2 extra after a month without any reason and no Amazon customer support do not help you at all. Customer support team is just a group of stupid people or bots. So highly recommended not to buy any shipping label from Amazon for your FBM orders

I had an incredibly frustrating and unacceptable experience trying to set up an Amazon seller account.

I registered as an individual seller using completely valid US identity documents, a US physical address, and a US SSN. Due to an internal provisioning glitch on Amazon's backend during setup, my account was created with only the Canada marketplace activated—the US marketplace never showed up in my account switcher from day one.

I reached out to Seller Partner Support, waiting through multiple escalations and case transfers. After days of back-and-forth, support bluntly told me that the US marketplace on my account was permanently "Terminated" and that "this action cannot be undone."

I have never listed or sold a single product. I committed zero policy violations. The failure occurred entirely inside Amazon's own registration flow. When I asked for a resolution, their only advice was to "create a new account"—a reckless suggestion that routinely exposes new sellers to automatic Section 3 suspensions for duplicate accounts unless complex closure procedures are followed.

Amazon forces small business owners to deal with the consequences of its own broken infrastructure, offering no accountability or human technical troubleshooting. Zero stars if I could. Avoid putting trust in their onboarding process.

Nennen wir das Problem doch beim Namen: Der Amazon Seller Support ist in seiner jetzigen Form für Verkäufer teilweise schlicht unbrauchbar.

Bei praktisch jedem anderen Unternehmen würde ein derartiges Supportsystem einen massiven Shitstorm auslösen.

Man hat ein konkretes Problem, eröffnet einen Fall und erklärt ausführlich, was nicht funktioniert. Dann landet man bei einem Support-Mitarbeiter, der zwar freundlich sein mag, aber offenbar weder die Befugnisse noch die technischen Möglichkeiten hat, das Problem tatsächlich zu lösen.

Nach dem Gespräch bekommt man eine Zusammenfassung per E-Mail – auf die man NICHT ANTWORTEN kann.

Damit ist die Kommunikation beendet, aber das Problem natürlich nicht gelöst.

Also eröffnet man den nächsten Fall, erklärt einem neuen Mitarbeiter wieder alles von vorne und bekommt im schlimmsten Fall eine andere Antwort als zuvor. Niemand scheint den Vorgang von Anfang bis Ende verantwortlich zu bearbeiten.

Und wenn man sich darüber im Verkäuferforum beschwert, erscheinen standardisierte Amazon-Beiträge, die einem erklären, wie man den Seller Support kontaktiert.

Das ist ungefähr so, als würde man sich darüber beschweren, dass der Feuerlöscher nicht funktioniert, und als Antwort eine Anleitung bekommen, wo der Feuerlöscher an der Wand hängt.

Wir wissen, wo der Hilfe-Button ist.

Wir wissen, wie man einen Supportfall eröffnet.

Wir wissen auch, wie man eine Case-ID kopiert.

DAS IST NICHT DAS PROBLEM.

Das Problem ist, dass hinter diesem ganzen System offenbar kaum jemand erreichbar ist, der die Autorität und das Fachwissen besitzt, eine verbindliche Entscheidung zu treffen und ein Problem tatsächlich zu lösen.

Noch absurder wird es bei technischen Änderungen und der API. Was soll eine API bringen, wenn Änderungen übermittelt werden und Amazon anschließend bis zu sieben Werktage braucht, um überhaupt darauf zu schauen? Dann kann man sich die angebliche Automatisierung auch sparen.

Viele dieser Probleme wären vermutlich in fünf Minuten erledigt, wenn man einmal mit einer kompetenten Stelle sprechen könnte, die einfach sagt:

„Uns fehlt A, B und C. Reichen Sie das ein, dann ist die Sache erledigt.“

Stattdessen verbringt man Tage oder Wochen mit Cases, Wartezeiten, automatisierten Antworten und immer neuen Ansprechpartnern.

Und dann liest man im Forum einen standardisierten spanischsprachigen Amazon-Beitrag, der großspurig einen „Enlace de acceso rápido“ zum Support anbietet – und der Link führt zu sellercentral.amazon.in.

Das fasst die Situation eigentlich perfekt zusammen.

Amazon hat eines der größten E-Commerce-Systeme der Welt aufgebaut, aber beim Seller Support fühlt man sich teilweise wie in einem schlecht programmierten Ticketsystem aus den frühen 2000ern.

Das Problem sind dabei nicht die einzelnen Support-Mitarbeiter. Die können nur mit den Werkzeugen und Befugnissen arbeiten, die Amazon ihnen gibt.

Das Problem ist Amazon selbst und die Struktur, die das Unternehmen geschaffen hat.

Ein Support, der Probleme nur entgegennimmt, aber nicht lösen kann, ist kein funktionierender Support.

Eine API, deren Änderungen tagelang auf Bearbeitung warten, ist keine sinnvolle Automatisierung.

Und ein Forum-Bot, der auf Kritik am Support mit einer Anleitung antwortet, wie man genau diesen Support kontaktiert, ist keine Hilfe.

Es ist Beschäftigungstherapie für Verkäufer.

Amazon have taken £397.44 for absolutely nothing. Won’t give it back and state that I authorised it this morning which never happened. They won’t even tell me what the charge is for and I now have to go through legal advice. I have not sold on Amazon in over a year and have no stock in my account. I will never do business or purchase a single item from them again. SCUM!!!!

Such a disgusting and time wasting management.. I can't correct listings at one time, it takes at least 24 hrs and then I have to check if everything is done correctly, if I need to change something then wait 24 hrs .. so a perfect listing can take a lot of days. Their technical support is just waohhhh.. it eats my blood. When I raised a case regarding the technical issue because I was not able to add a child sku, no solution.. endless chat or calls.. never resolved.. just wait wait transfer transfer.. everytime new person, explain repeatedly to different persons, it eats my blood.. tired now. And, no idea what will happen when it starts generating sales. They remove listing for pricing also without any info.. for low for high.. no idea what they are doing. So many technical issues, so many supporters who read script, no knowledge of the platform.. no resolve any small issue on live. Adding a child variation issue also needs to wait 24 hrs to resolve. After 24 hrs again with another seller support and then another 24 hrs. What a platform is this? At least respect your own platform, get better supporters, be fast in understanding the case. They wait until I explain, they take so much time in just checking a screenshot and after taking a long time, they will answer they have escalated to the internal team...please wait for the update on your email... and after a few days still the same. It's circle. The seller supporters are just sitting there for formality.. no live support will resolve, they just answer they understand the issue thats all. WHAT WE WANT IS NOT ONLY UNDERSTAND BUT ALSO TO SOLVE.. We also understand the issue that's why I was raising the case but everytime the response is " I understand the issue.. understand and just sit and transfer.. like playing game.

Bunch of tits, stole around 20,000 euro ..accessing me of selling counterfeit goods . Would not accept any of our proof of product. Be careful

have been selling on Amazon for over three years using the same business name and bank account without any issues. As soon as my sales started increasing, Amazon suddenly asked me to verify my bank account. I submitted all the required documents immediately.

Three months later, my bank account is still "under verification," and my seller account has been deactivated with no clear explanation. I have tried adding different bank accounts, but every one has been rejected. It genuinely feels like no one is reviewing my case or providing real support.

This has been an incredibly frustrating and damaging experience for my business. After years of selling on the platform, I expected much better treatment and communication. Amazon's seller support has been disappointing, and this has been the worst experience I've had as an online seller.

I have been selling on Amazon for over three years under the same business name and bank account without any issues. Once my sales began to increase, Amazon unexpectedly requested verification of my bank account. I promptly submitted all required documentation.

Three months later, my bank account remains under verification, and my seller account has been deactivated without a clear explanation. I have attempted to add alternative bank accounts, but each one has been rejected. It appears that my case is not being properly reviewed, and I have not received meaningful support.

This has been an extremely frustrating and damaging experience for my business. After years of selling on the platform, I expected a much higher standard of communication and service. Amazon seller support has been disappointing, and this has been the most difficult experience I have encountered as an online seller

Do not sign up with Amazon. You think you understand how bad it is from reading everyone's reviews... It's worse.

Had a seller central account. It became inactive. To Reactivate follow simples steps of upstanding your credit card. 7 months later and still no success, useless automated responses, no progress. Customer service reply says please be patient as we view the matter and escalate it, we will reach out to you soon. However, no reply for 5 days automatically closes the case! I heard horror stories where people are not getting their money back and I am glad we didn't get that deep into this. Exploring other ways to sell our products. Avoid Amazon Seller Central.

Having to wait a very long time to have your account verified, while you pay $39 monthly seller fees is super frustrating. Also, video call verification is done by people in india that you don't get to see, they ask for your face to be visible on camera while you hold your documents. Makes one an easy prey for fraud as you don't get to see what's happening on their side of the camera. I wonder how something as crucial as identity verification is conducted by non citizens in a totally different country.

I am writing this to warn to anyone looking to sign up as a casual individual seller on Amazon. I was completely scammed by this platform. I registered as a basic individual seller, but Amazon secretly and automatically enrolled me in their expensive "Professional" subscription plan without my clear consent, knowledge, or authorization.
This platform completely trapped me in a loop of ghost fees. Amazon never once informed me or sent a notification when they took money from my account for these subscription fees. Instead of charging my credit card, they quietly intercepted and stole the monthly fees directly from my internal item sales balance. Because of this internal drainage, I never received a single cent of payout for the items I successfully sold and shipped! By the time I finally contacted an agent to ask why I hadn't received any payouts to my bank, Amazon had already intercepted and kept every last cent of my hard-earned pay without ever making me aware of it. They even kept draining my balance during months when I wasn't selling anything at all.
Even worse, I have NEVER had access to my subscription page. Every single time I click into it, it just loads a completely blank screen. This meant that even after the agent admitted Amazon was draining my sales to pay for this hidden subscription, I couldn't even check the dashboard to verify what they were doing or cancel it myself, and there was no way I ever could have seen I was signed up to this subscription without contacting customer service.
The customer service are also an absolute joke. The agent explicitly promised me they were downgrading my account to the free Individual tier so the charges would stop. They lied. Amazon is STILL aggressively trying to charge my personal credit card every single month now that my seller balance is dry. When I formally demanded my money back for the payouts they intercepted, they flat-out refused to give me a refund. My account is completely inactive because I cannot complete their new document verification process, yet they are still chasing me for money. Clicking on the "Subscriptions" section still just loads a blank screen making it literally impossible for me to manually cancel or review my own billing history.

Amazon has stolen my sales revenue for a service I never wanted, kept me completely in the dark by never notifying me of the internal deductions, blocked my access to view or cancel my subscription, flatly refused to refund my money, ignored their own agent's downgrade confirmation, and continues to prey on me for fees on an inactive account. This is a predatory, manipulative scam designed to bleed small, casual sellers dry. I am shocked that a company like Amazon scam individuals like this? Avoid Amazon Seller Central at all costs!

worst user experience, our team just give up to sell on this shitty website.

Absolutely shocked that this is Amazon service for business!
After all the hurdles with setting up, log ins etc that everybody goes through and after finally succeeding in passing endless product mapping requirement Amazon has listed our Dog Harnesses with photos of Human Clothes.
I have contacted them regarding the issue with photos showing it. I was asked to send new photos but directly from our account which i duly did. Response from Amazon was that they didn't receive the information they need and are closing my case.
I am truly shocked by the poor or more accurately said lack of service and the fact that they make you struggle so much only to disrespectfully present your products with completely different photos and couldn't even be bothered to sort this out!