We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have booked a 1st time MSC cruise through a great deal using Seascanner and I had many queries and some changes that needed doing on the booking. The customer service even though it takes a whil... Se mere
Virksomheden har svaret
I made a cruise booking which immediately my wife wanted to upgrade! You can’t just ring, and there’s no ‘Live Chat’, you have to send an email and wait up to three working days for a response. I was... Se mere
Virksomheden har svaret
Naomi sorted my problem about the transfers because the wrong cruise port was on my vouchers for pick up/drop off but hopefully the correct information is now sorted with the driver. Thank you. Mrs B... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Kontaktoplysninger
Storbritannien
- seascanner.co.uk
4,7
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What a bunch of charlatans
What a bunch of charlatans. Mis-sold a cruise and absolutely no rectification.
There’s no phone number on the web site for a reason. All comms need to be via website based email and they immediately say 3-5 workings days. Good luck with that. I only got a response when I escalated to Virgin.
I’m now held hostage going on a cruise that Seascanner has mis-sold as they won’t give me a refund.
Book direct people, this bunch of clowns offer zero value, they’re just creaming off a commission and doing nothing to justify it.
Update: two weeks to cut and paste and absolute nothing response is a perfect example of the service levels you can expect here.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your frustration regarding your booking. We would like to clarify that the promotion is set by the cruise line rather than Seascanner. We can see that your case has been forwarded to our Customer Relations team, who will investigate the matter thoroughly and get back to you with an update as soon as possible.
We appreciate you bringing this to our attention.
Kind regards,
Seascanner Customer Support Team
Having someone to reach out by email to…
Having someone to reach out by email to clarify issues I was not about
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Dinah,
Thank you for leaving us a 4* review, we really appreciate your feedback!
As an online agency, we use email as it allows us to provide a great experience for those who want to book online at great prices without having to call.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future.
Kind regards,
Seascanner Customer Support Team
Besvarelse fra Seascanner UK
Hi Carolyn,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you enjoyed an easy booking process with clear information.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Aimee
I have dealt with Aimee all the way through and requested a change in one of our rooms which couldn’t be resolved but she did everything she could to help us it was my problem as it turned out,but she has helped me with my transfers which for 4ladies of a certain age is very reassuring.Thank you Aimee for all of your help.
20. juni 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Janet,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee has been so supportive throughout your booking and that her help with your transfers provided such reassurance for your group. We’ll be sure to pass on your kind words to her.
We hope you and the ladies have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Amended booking
Wanted to amend my booking and dealt with quickly and easily by Shannon
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Dean,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was able to help you amend your booking quickly and easily. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Shannon answered question that was asked
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Eddie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was able to answer your question quickly and directly. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I’ve used Seascanner before and they’ve…
I’ve used Seascanner before and they’ve been great but trying to contact them and get an answer is now impossible. The phone lines are only open mon to fri 9 - 5, the live chat can’t do anything useful and they aren’t answering emails sent more than a week ago. In the meantime I’ve booked two more cruises elsewhere and won’t consider Seascanner again. I just want to cancel an existing booking and it’s proving a nightmare!
13. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Jane,
Thank you for taking the time to leave us a review, we appreciate your feedback.
We are so sorry to hear that you have experienced delays in getting through to us recently and for the frustration this has caused while trying to process your cancellation. Due to extreme demand, we were running behind our usual 3-day response window, and we genuinely appreciate your patience during this busy time.
We appreciate you bringing this to our attention. We are sorry we did not meet expectations on this occasion and appreciate you taking the time to share your feedback.
Kind regards,
Seascanner Customer Support Team
Deposit
Very helpful in sorting out what was essentially my mistake.
12. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Peter,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that our team was so helpful in sorting everything out for you.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Booking through seascanner
I was happy to book my cruise with seascanner until the person I was travelling with was unable to go and I needed to find out my options. I completed the online form and waited and waited but I didn't get a reply , unfortunately seascanner was very busy . I contacted seascanner on Facebook and was given a phone number and Mitch answered he apologised for how busy they were and was able to go through my options with me . Mitch liaised with my cruise provider and able to alter my booking the same morning. I am very happy with service and would definitely use seascanner to book my cruise again . Thank you Mitch .
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Sandra,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re pleased to hear that Mitch was able to guide you through your options and update your booking so quickly once you got in touch. We’re sorry for the initial wait while our team was very busy, but we’re glad Mitch could turn things around for you. We’ll be sure to pass on your kind words to him.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
messages with a query 2 weeks before we…
messages with a query 2 weeks before we sail - once the email was picked up - Erin was very helpful and quick to respond.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Mrs W,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that once your email was picked up, Erin was so helpful and quick to respond to your query before you sail. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I emailed regarding change to cabin
I emailed regarding change to cabin, Aimee got back to me regarding this & assured me what was the best cabin for my needs. Thanks so much for your quick response Aimee x
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Mrs Anderson,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re thrilled to hear that Aimee provided a quick response and was able to reassure you with the best cabin choice for your needs. We’ll be sure to pass on your kind words to her.
Please let us know if there is anything further we could have done to make your experience a 5* one. We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Really great and prompt help from Aimee…
Really great and prompt help from Aimee when making changes to our booking.
Much appreciated thank you Aimee!
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Claire,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee provided really great and prompt help when making changes to your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner review
I found Naomi very helpful & answered all my questions, although it did take a few days for a response. Customer service very good.
11. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi John,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was so helpful and answered all of your questions, and that you found our customer service very good. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Efficient and helpful service from Erin.
Erin has helped me with my booking and been very understanding and efficient.
Yes, there is a 3-5 delay in them replying initially, but Erin has kept on top of my query and replied quickly.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Dian,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin provided such understanding and efficient service with your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Cruise cancellation
I needed to complete a cancellation and with the assistance of Aimee this process was undertaken in an efficient and speedy manner.
Thank you Aimee for all your assistance.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi David,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Aimee was able to assist you with your cancellation in an efficient and speedy manner. We’ll be sure to pass on your kind words to her.
We hope to help you book another cruise with us in the future!
Kind regards,
Seascanner Customer Support Team
I had to cancel a 44 night cruise on…
I had to cancel a 44 night cruise on Cunard due to unforeseen circumstances. I enquired whether it would be possible to transfer the booking to another cruise.
Thank you Aimee for all you did, contacting Cunard, sorting out a stateroom, and confirming the booking today. Very happy with the outcome
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Eric,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to assist you with transferring your booking, getting in touch with Cunard, and securing your stateroom. It’s wonderful to know you’re so happy with the outcome! We’ll be sure to pass on your kind words to her.
We hope you have a fantastic time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great price…
Cheaper than other sites I have checked today, easy to see what your booking and at what price
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Jayne,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re happy to hear that you found our prices cheaper than other sites and enjoyed our easy booking process with clear pricing upfront.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Queries
I had a couple of queries about my booking regarding a deposit and a payment, both issues were dealt with promptly and efficiently, i am more than happy with the help i received from jeanette.
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Lisa,
Thank you for taking the time to leave us a 4* review, we really appreciate your feedback!
We’re delighted to hear that Jeanette was able to resolve your payment and deposit queries so promptly and efficiently, and that you were happy with the help you received. We’ll be sure to pass on your kind words to her.
Please let us know if there is anything further we could have done to make your experience a 5* one. We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Absolutely over the moon with the help…
Absolutely over the moon with the help from aimee, everytime i need help with a query she is there too help and nothing is too much trouble. A credit too the company and will continue too book as there are staff members like this who are there too help. Many thanks for everything , highly recomend.
7. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Lee,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear how happy you are with the service Aimee provided and that she has been so helpful with all of your queries. It’s fantastic to know her dedicated support makes you want to continue booking with us. We’ll be sure to pass on your wonderful words to her.
We hope you have an amazing time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Well what can I say about Aimee at…
Well what can I say about Aimee at seascanner. She is amazing. Nothing is too much trouble. Helps sort things out. Replies to emails straight away. I can’t say enough good things about this company. Aimee you are a credit to your company
9. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Martin,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear such fantastic feedback about Aimee! It’s wonderful to know she was so helpful, responsive, and made such a great impression on your experience with us. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.