Seascanner UK Anmeldelser 

Angelina made things simple!

I used the chat function as I had a couple of queries before making my Alaska cruise booking; Angelina answered them quickly and very clearly. I was supported through the booking process and, once again, I am a happy Seascanner customer.

Emailed back from Naomi with helpful information regarding linking two booking and what apps I needed to download, very friendly and knowledgeable. Thanks

I have 4 cruises booked with Seascanner already and I can say they are the best ! Realiable, quick coming back with responses and very helpful, highly recomended !

The company does not operate on Saturday or Sunday If you have a problem in that period then your out of luck .

If you try to Talk during the week they request an e mail then say very busy will reply in 3 to 5 days .

I had a problem I was in Venezuela Flights were cancelled and I was joining a cruise in Rome This was on a Thursday .I phoned on the chat facility was told to e mail There is no phone number available This was then responded to on Monday .There are hundreds of Travel Agents I WOULD NEVER USE THEM AGAIN

I can say that Sea Scanner representatives have been helpful whilst working within parameters that are Sea Scanner operational policies. Customer support is there but, you have to be persistent to get through with your message and, patient because replies are quite slow...a few days to receive answers to questions or queries. The actual booking process is reliant upon the booker being 'very tech able'. Not everyone is!

In my case, (I have never been on a cruise and never used Sea Scanner before) I was booking two couples into two cabins on one booking, however, you can't actually do this!! As a result we ended up with two couples in one cabin with a double bed and 'pull out double bed. This was not what I booked and the result was about 20 emails, one couple cancelling altogether at a cost of £200 lost deposit, £100 admin fee, £300 in uncancellable flights from UK to Marseille....
If you want two cabins you need to make two independent bookings. This means risking a second booking not matching the first and being allocated cabins on different decks etc etc.
We are now going on a cruise without our pals and feel already on the back foot!
The website was, in my opinion, not explicitly clear that two cabins were not able to be booked on one booking??
We have been on many holiday trips with pals. We always made one booking for both couples on the same booking, specifying two rooms. Sea Scanner should adjust their website to allow this...
Further, a refund takes 6 weeks to process yet it only takes about 60 minutes to book and pay for a cruise... my payment processed from my account to Sea Scanners in approximately 1 of those minutes!!??
I am not put off Sea Scanner but, I will be very very careful to read through what I get, as opposed to what I thought I was requesting to book!

Had difficulty finding my booking on the msc cruise app, aimee was very helpful and sorted it for me

Excellent service fromthe customer service team.thankyou

I had submitted on line form to cancel the booking and got a reply that within 3 days someone will be in touch.
We had a call from lovely Erin who explained us what will happen if we go a head with cancellation. She was very polite and not in a hurry to walk away knowing we are cancelling. She also gave us a little time to think about our cancellation and in her email gave the number to call. Next day we went a head with our booking. She was very professional. Great customer service.

I booked a cruise with Seascanner but unfortunately had to cancel it. I spoken to the wonderful Aimee who was delightful and very kind and understanding. Wish other companies contacts was a good

Dear MSC Cruises Customer Service,

I am writing to make a formal complaint regarding the unacceptable way my cancelled cruise has been handled.

I fully understand that the cancellation of a cruise may sometimes be beyond MSC’s control. However, the way MSC has treated me following the cancellation is entirely within the company’s control — and I consider the level of customer service I have received completely unacceptable.

Immediately after receiving the notification about the cancellation, I contacted MSC and requested that my cancelled cruise be transferred to alternative dates. I responded promptly and within the required time frame because I wanted to continue my holiday with MSC despite the cancellation.

I was subsequently informed that I would be offered alternative options with preferential conditions and comparable prices to my original booking.

Instead, I waited five days for a response, only to be given approximately 30 minutes to make a decision.

This is absolutely unacceptable.

How can a customer be expected to make an informed decision about an expensive holiday, involving travel arrangements and plans with her children, within only 30 minutes?

I had no reasonable opportunity to consider the alternatives, discuss them with my family, compare the options or make a proper decision. The extremely short deadline imposed by MSC was completely unreasonable and put unnecessary pressure on me as a customer.

Even more unacceptable is the pricing itself.

The prices offered to me were essentially the same prices currently available on the open market. These were not the preferential prices or special conditions that I had been led to expect following the cancellation of my original booking.

If MSC simply offers me the current public market price, then there is no meaningful benefit to transferring my booking through MSC. I could simply go onto the open market and purchase the same cruise myself.

I find this particularly outrageous because I purchased my original cruise at a significantly lower promotional price, and I was given the clear expectation that, following the cancellation, MSC would provide an appropriate alternative rather than effectively asking me to repurchase a cruise at today’s market price.

The situation is even more frustrating because I contacted MSC immediately, while MSC took five days to respond, and then gave me only 30 minutes to decide.

This is a completely unacceptable imbalance in the treatment of the customer.

I therefore request a clear written explanation of:

1. Why it took MSC five days to respond to my request, despite the fact that I contacted you immediately after receiving the cancellation notice.
2. Why I was given only approximately 30 minutes to make such an important decision.
3. Why the prices offered to me were based on current market prices rather than the preferential conditions and pricing I was promised following the cancellation.
4. What alternative MSC can offer me that genuinely respects the price and conditions of my original booking.

I want to make it absolutely clear that I am not complaining simply because the cruise was cancelled. I am complaining about the way MSC has handled the situation afterwards: the delay in responding, the extremely unreasonable deadline, the lack of a genuine alternative and the pricing offered to me.

I consider this treatment of a customer deeply unfair, unacceptable and extremely disappointing.

After this experience, I have completely lost confidence in MSC Cruises. I have been a customer who wanted to continue travelling with your company despite having my cruise cancelled, but instead of making an effort to retain my booking and provide a fair solution, MSC has made the situation even more frustrating.

I am extremely dissatisfied with the service I have received and I expect this complaint to be taken seriously and escalated to the appropriate department or manager.

I expect a proper written response and a reasonable solution, rather than another offer based simply on the current prices available on the open market.

Yours sincerely,

Olga Azimov

Spoke with Aimee earlier as I had to unfortunately cancel one of my cruises due to my son's college commitments
She made the whole process very easy was friendly and talked me through what cancellation fees and refund I would have.
Thanks again for helping me out today

Amazing customer service! I had booked 2 cruises back to back and I wanted to book the same cabin for both holidays. I spoke to a lovely lady named Erin at Seascanner who arranged all of this for me. Her communication was amazing and she went above and beyond. Really appreciate her excellent customer service. Highly recommend!

I’ve spoken via email to Aimee and Mitch , fantastic customer service and good communication between the two as Aimee picked up where Mitch left off ( hols)
Helped me with my circumstances and ensured I had all the relevant I for action needed , now looking forward to our cruise on the Cunard Queen Anne and the ffyords in due course
Sceptical of booking with a third party but two cruises booked with Seascanner and both Aimee and Mitch have made sure everything has run smoothly , highly recommend

Really grateful to Aimee for being so helpful and responsive with our cruise booking. She was friendly, helpful and quick to respond, and went above and beyond to link our bookings and arrange a better cabin option for some of us. She was friendly, reassuring and kept us updated throughout. Thanks so much, Aimee!

First cruise I ever booked! I wanted the best possible price for a balcony room and after doing a lot of comparison seascanner had the best offer! Can’t wait for it to come round! I messaged customer service and Aimee has come back to me answering all my questions :)

I made a booking via online which was straightforward and easy to do, however when the documents came through email there was a slight error, but on contacting them via telephone the error was rectified with no difficulties. Thank you to Erin who helped me through this issue.

Ican't find what I want on your app. so, I have tried telephoning you, as I write this i have been holding for 27 minutes. all I'm being told that I can enjoy a stess free holiday. At the moment I'm really stressed because I can't contact you.

Absolutely delighted with Maisie from Customer Support. My family was split up on two different flights but she was able to arrange for us to all be together on one flight. Thank you so much.

So far so good. I had an issue with the room I got allocated, but I had a lovely lady called Jeanette sort me out a different room that suited us better.

I usually book direct with the shipping company but booked 5 cabins so far this yr through seascanner. Very easy to use the website, and communication is very good considering the volume of ppl they deal with. Confirmation from the cruise companies arrives quickly. Some cracking deals too.