We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
We have booked a 1st time MSC cruise through a great deal using Seascanner and I had many queries and some changes that needed doing on the booking. The customer service even though it takes a whil... Se mere
Virksomheden har svaret
I made a cruise booking which immediately my wife wanted to upgrade! You can’t just ring, and there’s no ‘Live Chat’, you have to send an email and wait up to three working days for a response. I was... Se mere
Virksomheden har svaret
Naomi sorted my problem about the transfers because the wrong cruise port was on my vouchers for pick up/drop off but hopefully the correct information is now sorted with the driver. Thank you. Mrs B... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Kontaktoplysninger
Storbritannien
- seascanner.co.uk
4,7
Fremragende
3 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great experience
Great experience so far. First time cruising so learning things along the way. Already made a few tweaks and changes and both Aimee & Maisie have been fantastic. Very efficient and friendly service. Would totally recommend.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Russell,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you’ve had such a great experience booking your first cruise with us! It’s wonderful to know that both Aimee and Maisie have been so fantastic, friendly, and efficient in helping you with your tweaks and changes. We’ll be sure to pass on your kind words to them.
We hope you have a wonderful time on your very first cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Unpublished terms used to reject Price Promise
UPDATE (12 Oct):
The company replied on 30 Sept claiming my case was escalated directly to their Customer Relations team for a thorough review. It has now been 12 days and I have still heard absolutely nothing from anyone. The promised update never happened.
I am writing to publicly escalate a dispute regarding my Price Promise submission. I paid my balance in full and submitted a claim within 24 hours on 5th September, complete with screenshot evidence showing a £143 price drop on Seascanner’s own website.
1. Failure to Meet Service Standards
Seascanner's automated confirmation promises a response within "72 working hours." I received zero communication until I proactively chased them by phone on 10th September. Furthermore, customer support email responses are heavily delayed, the telephone line is routinely unreachable, and live chat is completely non-responsive for existing bookers.
2. Rejection Based on Unstated Terms & Misleading Omissions
My claim was rejected by an agent citing an unwritten "Third-Party Supplier Only" rule. I have thoroughly reviewed Seascanner UK’s published Terms & Conditions:
-Section 2 explicitly lists all 6 Exclusions (2.1 to 2.6). There is no exclusion for Seascanner’s own website. Clause 2.6 explicitly excludes Cruise.co.uk, proving that specific agent exclusions were deliberately codified.
-Clause 1.5 defines "identical" solely by ship, departure date, cabin grade, and inclusions—all of which were met.
-Clause 1.7 explicitly states that valid claims on fully paid balances will be refunded within 10–14 days.
Advertising a "Price Promise" to win a booking and then enforcing unpublished conditions not listed under Section 2 (Exclusions) is a misleading omission under UK consumer trading standards. Promoted terms must be clear at the point of sale—a business cannot enforce unstated rules after taking a customer's money.
I request a senior manager review my booking and honor the £143 refund per Clause 1.7 to resolve this matter professionally.
20. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi PL,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your experience and the frustration caused regarding your Price Promise claim.
We can confirm that your case has been escalated directly to our Customer Relations team. A member of the team will thoroughly review the details of your claim and get back to you as soon as possible with an update.
We appreciate your patience while we look into this for you.
Kind regards,
Seascanner Customer Support Team
easy to use site with great booking…
easy to use site with great booking opportunities
19. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Richard,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found our website easy to use and discovered some great booking opportunities.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
My thanks to Jeanette at Seascanner who…
My thanks to Jeanette at Seascanner who retrospectively applied a discount coupon that I was not able to apply at checkout. Brilliant and fast customer service, many thanks.
19. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Peter,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Jeanette was able to retrospectively apply your discount coupon quickly and provide brilliant service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanners has been great
Seascanners has been great. Been using them for a few years now and find they have fantastic deals. I had to email them as I had forgot to add in my middle name and Laura emailed me back to say it had all been sorted 😄. Brilliant customer service so thank you for sorting it for me.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Sue,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you’ve enjoyed using Seascanner over the years and continue to find fantastic deals with us! It’s wonderful to know that Laura was able to quickly sort out adding your middle name to your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Shannon at Seascanner was very helpful…
Shannon at Seascanner was very helpful clarifying some details for us. We have booked many times with Seascanner and never had any problems.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Sarah,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was so helpful in clarifying those details for you, and we’re so grateful for your continued loyalty in booking with us over the years. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Erin was brilliant, again
Erin, I can’t thank you enough for the help you gave me to fix a problem caused by the passport office. You were calm and patient and just fixed it all after MSC said they couldn’t do it as I’d booked it through an agent. I can’t tell you how grateful I am for your help. Again. You were also brilliant last year on the chat messaging service. Thank you once again.
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Elanor,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Erin was able to help resolve the passport issue and provide such calm and patient support. We’ll be sure to pass on your kind words and gratitude to her.
We hope you have a fantastic time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent value and service
I have booked several cruises through Seascanner and the prices/service are always great! Customer service support is quick and efficient making the whole experience very enjoyable.
10. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you’ve booked several cruises with us and continue to enjoy our prices and service. It’s wonderful to know our customer support team has provided quick and efficient help to make your booking experience so enjoyable.
We hope you have a fantastic time on your next cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Issue resolved promptly
After the website kept glitching during my booking I wasn't able to have a drink package added to my cruise, I immediately contacted Seascanner,who didn't respond to numerous messages and emails, I was losing all hope and was literally going to cancel my cruise forfeiting my deposit . Then I finally on the fourth day was contacted by a wonderful person called Aimee who was absolutely fantastic and sorted out my issue with amazing result. Restored my faith in Seascanner, I do think it should be easier to contact them. It's very difficult to get a response, the chat was always busy and the online form takes a few days for response, but the way they deal with issues is first class !! Thank you Aimee xx
18. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Tina,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Aimee was able to step in and resolve the issue with your drinks package with such an amazing result! We appreciate your patience regarding the initial delay in getting through to us, but it’s great to know that Aimee restored your faith in Seascanner and provided first-class service. We’ll be sure to pass on your kind words and thanks to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
booking amendment
Angelina dealt with my amendments to booking in an efficient and very helpful way.
Many thanks
17. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Les,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina dealt with your booking amendments in such an efficient and helpful way. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
I can't pay with my ING Visa Infinite 😢😢
I can't pay with my ING Visa Infinite 😢😢
Something went wrong
Unfortunately we could not confirm your payment. Contact us for assistance.
Order number: 94749882
Reference: 0741f8de-4d53-4472-
9bcb-3f3f307286c8
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Si Kit E Liu,
Thank you for taking the time to leave us a review, we appreciate your feedback.
We are so sorry to hear about your experience regarding a payment error and the disappointment it caused. Payment failures can happen for a number of reasons, but we’d love to help you get this sorted. Please contact our customer support team directly with your booking details so we can assist you further.
We are sorry we did not meet expectations on this occasion and appreciate you taking the time to share your feedback.
Kind regards,
Seascanner Customer Support Team
I asked a question regarding payments…
I asked a question regarding payments and was given the answer very quickly and resolved the issue.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Nick,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that your payment question was answered quickly and that your issue was resolved so promptly.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent service again from Dawn
Excellent service again from Dawn, she has promptly supported with numerous bookings & enquiries - whole process has been so easy & recommend for future bookings. Thank you Dawn much appreciated :)
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Nick,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that you experienced excellent service from Dawn and that she has promptly supported you with your numerous bookings and enquiries. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Reply from Shannon
Received replied from Shannon and explained clear of the available options to upgrade my cabin.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Laura,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Shannon was able to clearly explain the available options for upgrading your cabin. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Thanks to Erin in customer services
Thanks to Erin, in customer services, who helped us out with our cabin allocation.
16. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Tracey,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear that Erin was able to help you out with your cabin allocation. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent and prompt support from Naomi!
I recently contacted Seascanner customer support regarding my booking, and Naomi was extremely helpful. She quickly assisted in updating my coupon code to a better promotional offer, resulting in a partial refund. The communication was smooth, professional, and efficient. Great customer service experience overall!
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Bryan,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi was so helpful with updating your promotional code and arranging your partial refund. It’s great to know you experienced smooth, professional, and efficient service. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Quick answers to questions
I had some what probably seemed to be basic questions and emailed 3 times. Naomi was patient and professional and had such a lovely manner with her.
Thanks for your help 🙂
15. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Lou,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Naomi provided such patient, professional, and friendly support when answering your questions. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
What a bunch of charlatans
What a bunch of charlatans. Mis-sold a cruise and absolutely no rectification.
There’s no phone number on the web site for a reason. All comms need to be via website based email and they immediately say 3-5 workings days. Good luck with that. I only got a response when I escalated to Virgin.
I’m now held hostage going on a cruise that Seascanner has mis-sold as they won’t give me a refund.
Book direct people, this bunch of clowns offer zero value, they’re just creaming off a commission and doing nothing to justify it.
Update: two weeks to cut and paste and absolute nothing response is a perfect example of the service levels you can expect here.
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a review.
We are so sorry to hear about your frustration regarding your booking. We would like to clarify that the promotion is set by the cruise line rather than Seascanner. We can see that your case has been forwarded to our Customer Relations team, who will investigate the matter thoroughly and get back to you with an update as soon as possible.
We appreciate you bringing this to our attention.
Kind regards,
Seascanner Customer Support Team
Having someone to reach out by email to…
Having someone to reach out by email to clarify issues I was not about
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Seascanner UK
Hi Dinah,
Thank you for leaving us a 4* review, we really appreciate your feedback!
As an online agency, we use email as it allows us to provide a great experience for those who want to book online at great prices without having to call.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future.
Kind regards,
Seascanner Customer Support Team
Besvarelse fra Seascanner UK
Hi Carolyn,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you enjoyed an easy booking process with clear information.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.