We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
We booked twice through seascanner and both times all went well. The second time MSC would not release our tickets even though we completed the web check in on their website. So we emailed Seascanner... Se mere
Virksomheden har svaret
We have booked a 1st time MSC cruise through a great deal using Seascanner and I had many queries and some changes that needed doing on the booking. The customer service even though it takes a whil... Se mere
Virksomheden har svaret
I made a cruise booking which immediately my wife wanted to upgrade! You can’t just ring, and there’s no ‘Live Chat’, you have to send an email and wait up to three working days for a response. I was... Se mere
Virksomheden har svaret
Naomi sorted my problem about the transfers because the wrong cruise port was on my vouchers for pick up/drop off but hopefully the correct information is now sorted with the driver. Thank you. Mrs B... Se mere
Virksomheden har svaret
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Storbritannien
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 83 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Always have the best prices. I book all of my cruises with Seascanner. Aimee was very helpful when I contacted customer services
I was struggling during the booking process, it was probably something wrong with the data in the backend. Upon get hold with the live agent - Angelina, she helped to create a booking page for me, just one click from my email to the payment page. All set in 5 minutes. So glad to have a live agent, not AI! Otherwise, probably still stuck in the conversation.
First of all, I would like to state that a lot of people will only write a review if they are complaining. I am the complete other end of the scale. I wrote an email to seascanner customer services on the 04/10/2016. I received an email response to my query on the 05/10/2026. Erin dealt with my query, and answered in full, plain English. Sorted my query there and then. Erin then went above and emailed me the ticketed for my up coming cruise. Thank you Erin, I have used seascanner serval times before, and I will endeavour to use them many times in the future. Thanks again Erin, great response and time frame. I would recommend seascanner to all of my friends and family, for price, and customer services.
Shannon had been really helpful kept me updated on all my enquiries
Seascanner very good company definitely recommend them
Well, thanks to Nik I got a great price, better than any other agent could match, the accessible cabin I required for my disabled husband topped off with great customer service. He simply did everything I requested and ensured I got the cruise I required. His help was excellent.
Erin in customer service must also get a shout, she ensured that all the accessibility details required were completed and sent off to Princess cruises. She was very efficient in her responses, very helpful and offered another excellent customer service experience. I can highly recommend Seascanner, give them the chance to quote for your next cruise, what's to lose??
Absolutely fantastic service and price highly recommend
Naomi responded to my emails promptly. Although the issue isn't fully resolved yet, I hope she can quickly grasp the situation and achieve a satisfactory conclusion.
from:FENG TAI LEE
I booked a cruise with Seascanner uk and have needed to have conversations with customer service I.e. upgraded etc … I have found the cruise lines do not budge.. no matter what… when you’ve paid extra.. It will always cost a bit/lot more for every single thing..even if it will spoil your holiday (like allocation or of room in noisy part of the ship when you have medical issues… Mitch in Seascanner customer services was so upbeat, efficient and true to his word.. he is brilliant and deserves a shout out. Well done Mitch
Aimee was great when having to do a name change, quick response and really helpful
Really happy with the customer service at Seascanner. Angelina and Shannon in particular have been most helpful with my needs. Very fast response back which I’m impressed with!
Erin in customer service speedily and politely dealt with our request. Thank you!
Always a good service with competitive prices. The booking process is straightforward. Customer services always respond quickly to emails and Aimee has been particularly helpful with my recent query.
The cruise company is great and easy to book online and always has a great price for booking a cruise for the family.
Angelina on the Web Chat helped very quickly and did exactly as i needed, i really rate sea scanner highly
I needed some help with amending my booking and Erin could not have been more helpful. She was friendly, prompt, super helpful and her emails made the whole experience very personnel, nothing was too much trouble.
Thank you Erin
I really appreciated your prompt reply and helping me understand and resolve my inquiry , thank u again so much appreciated
Sent email to say trying to update credit card, they came back next day saying there is a problem with the system and they will call me when payment goes out to get it sorted. Shannon was very helpful

Besvarelse fra Seascanner UK
Booked 3 cruises with sea scanner and always got the best prices and fab service especially from Aimee

Besvarelse fra Seascanner UK
Angelina on live chat was amazing - helped me so much - thank you simply the best !
Thank you Naomi, excellent help and support with amending our booking. Would use sea scanner again 100%
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.