Scottish Fuels Anmeldelser 

5.708
TrustScore 4.5 ud af 5

4,6

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Brændstofleverandør
  2. Leverandør af fyringsolie

Skrevet af virksomheden

We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.


Kontaktoplysninger

4,6

Fremragende

TrustScore 4.5 ud af 5

6 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 98 % af deres negative anmeldelser

Svarer typisk inden for 1 uge

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,6

Alle anmeldelser

(5.708)

1.016 anmeldelser inden for de sidste 12 måneder

Skriv en anmeldelse
Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 5 ud af 5 stjerner

You kept to your promised price

You kept to your promised price, even when the 'war' started. 👌
And the drivers are always brilliant 👏

6. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received.
Kind Regards
Certas Energy.

Bedømt til 1 ud af 5 stjerner

You refused to give price when we made…

You refused to give price when we made order despite request, against your own policy . A subsequent call asking for price was declined and you gave a date when we would notified of price which you did not meet. Your charges were profiteering as the oil you provided us with was purchased when prices were a lot lower. The time you took for delivery was far longer than all previous orders and your own delivery driver said he was no busier than normal. We will not be be using you again

20. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Good morning – We’re very sorry to hear about your recent experience. We’d like to investigate this further, and i have tried to contact you by phone. I will send you and mail as well so do not hesitate to get back in touch so that we can address your concerns. Kind regards, Certas Energy

Bedømt til 3 ud af 5 stjerner

Waited too long for delivery as…

Waited too long for delivery as original date was cancelled .
45 mins waiting in phone to check whether or not my delivery would come .

20. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Good Afternoon Susan, thank you for taking the time to leave your review. So sorry to hear this, please accept our sincere apologies for the delay you have experienced on your pervious delivery. I can assure you I have passed your feedback over to the relevant department. Kind Regards Certas Energy

Bedømt til 5 ud af 5 stjerner

Always polite on phone.

Always polite on phone.
Delivery very prompt, within 2 days of order. Drivers friendly.

19. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.

Bedømt til 5 ud af 5 stjerner

Good experience

Good experience. Customer care at the ordering was 5 star and driver was friendly and didnt mess about.
Will order from again in future

19. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Thank you for your wonderful feedback. We are delighted to hear that you are pleased with the service you received and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.

Bedømt til 5 ud af 5 stjerner

A trouble free experience

As usual the overall performance of this company was superb.
The staff in the central office are very friendly and helpful so no problems in ordering oil and arranging deliveries
The delivery driver completes the delivery very quickly, and has now become a friend, I enjoy the visit.

4. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

We're glad you enjoyed your experience. It's great to hear that our central office staff are friendly and helpful, and that deliveries are completed quickly. We appreciate you taking the time to leave us this positive feedback.
Kind Regards
Certas Energy.

Bedømt til 5 ud af 5 stjerner

Easy ordering

Easy ordering, quick efficient delivery. Thanks

5. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.

Bedømt til 3 ud af 5 stjerner

I messaged regarding trouble using the…

I messaged regarding trouble using the on line service for checking accounts and ordering . This was weeks ago and I followed up with a phone call , still no reply or help which is disappointing

4. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Good Afternoon Mr Marsh - Thank you for your feedback. So sorry to hear this, please accept our sincere apologies. I can assure you I have passed your feedback over to the digital team. Kind Regards Certas Energy

Bedømt til 5 ud af 5 stjerner

Always helpful if needing fuel…

Always helpful if needing fuel urgently. And never have any problems at all with there service.
Thank you

4. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.

Bedømt til 5 ud af 5 stjerner

The driver was quick and efficient but…

The driver was quick and efficient but we are still waiting on the paperwork to be sent out as usual with our discount

17. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

We're happy to hear that the driver was quick and efficient. We apologize for the paperwork delay and will look into this for you.
Kind Regards
Certas Energy

Bedømt til 5 ud af 5 stjerner

Delivery..

Always respect my property and nice friendly driver.

4. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.

Bedømt til 5 ud af 5 stjerner

Great service and customer liaison

Great service and customer liaison. High prices though, wild times internationally

17. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

We're glad you enjoyed our service and customer liaison. We acknowledge the impact of international events on pricing. Thank you for your feedback.
Kind Regards
Certas Energy.

Bedømt til 1 ud af 5 stjerner

Terrible automated telephone service

Terrible automated telephone service.
Order made on 26 February for 600 litres of heating oil for guaranteed delivery 4 March -didn’t arrive. Numerous calls to different agents on 7 and 9 March eventually said delivery would be on Tuesday, 10 March, but that didn’t happen and when I chased the office Ì was told the tanker had broken down and had to return to the depot! Promised to deliver the following day but that never arrived either and instead just received an email late afternoon from the depot apologising for the non-delivery and saying they would be in touch to arrange a new date!
I spent a lot of time the next day, Thursday, and told delivery would be on Friday. Mercifully the delivery was made early that morning.
But I had had a very stressful week and wasted an enormous amount of time chasing your office and speaking to at least six or seven agents about the overdue delivery. (Ì do have to say all your agents were courteous but obviously let down by the depot not getting back to them when they were trying to chase up my order.)

17. marts 2026
Scottish Fuels-logo

Besvarelse fra Scottish Fuels

Good afternoon – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
Kind regards,
Certas Energy

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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