Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mere
Virksomheden har svaret
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mere
Virksomheden har svaret
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktoplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Usual procedure
Usual procedure, phone call order and tank gets topped up a couple of days later. Pre delivery call to advise me on current situation with pricing and wanting confirmation of delivery
1. april 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
good service as always....
17. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Garbage and rip off service
Very poor as when ordered was told the price was around 70 to 75 pence per litre. Delivery a week later and bill came in at 99 pence per litre. Consequently I will buy my kerosene from another supplier next time even if they are dearer as I could have got the oil for 85 ppl. So do not listen to them when they say they will always look after you, garbage
13. marts 2026
Besvarelse fra Scottish Fuels
Good afternoon – We’re sorry to hear about your recent experience. Your feedback has been shared with our Customer Service Team, who will contact you directly.
Kind regards,
Certas Energy
Quick reliable delivered
Quick reliable delivered. But very high priced due to others conflicts
12. marts 2026
Besvarelse fra Scottish Fuels
We're happy to hear that our service was quick and reliable. We appreciate your feedback regarding the pricing. Thank you.
Kind Regards
Certas Energy.
Friendly operative on telephone when…
Friendly operative on telephone when making order for heating oil. Very competitively priced.
Disappointed with the length of time between order and delivery.
Driver was friendly efficient, checked the tank before refuelling. Respectful of property.
Overall to be recommended and returning customer
11. marts 2026
Besvarelse fra Scottish Fuels
We appreciate your order and are happy that you found our team member friendly and our prices competitive. We're sorry about the delivery delay, but we're glad you were pleased with the driver. Thank you for your recommendation; we value your business.
Kind Regards
Certas Energy.
experience good Not your fault the price of oil has doubled
good review from me. Not your fault that the price of oil has doubled. Try to keep it as low as possible as I am 92. BUT AM PLEASED .
23. marts 2026
Besvarelse fra Scottish Fuels
We appreciate your positive review. We recognize the impact of increased oil prices and will try to keep costs down. We value your feedback and are pleased you're satisfied.
Kind Regards
Certas Energy.
Scottish Fuels offers a great service
Scottish Fuels offers a great service. It’s easy to order, prompt deliveries and competent and friendly staff.
10. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Drivers are so helpful and considerate
Drivers are so helpful and considerate. Company is so dependable.
25. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really apprecaite it.
Kind Regards
Certas Energy.
Putting up prices right away when the…
Putting up prices right away when the war started in Aran.
And not giving the price till after you delivered the oil
I personally think you should give your customers who ordered oil in the first week of the war a rebate
Thank You
10. marts 2026
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your feedback. I can see that a member of our Customer Service Team has been in touch regarding your concerns. We hope the matter has now been resolved; however, please contact Customer.Relations@certasenergy.co.uk if you require any further assistance. Kind regards, Certas Energy
Order missed and another to wrong address.
Order missed the delivery slot and when I phoned to chase it up was told it had not been placed, despite me having the order number sent by text which the operator could see on her system. New order was to take another 2 weeks which to be fair got rectified to 5 days. Ordered a fox radar which was sent to the wrong address despite double checking the delivery address for the unit twice.
24. marts 2026
Besvarelse fra Scottish Fuels
Good afternoon - Thank you for taking my call today. We appreciate your feedback which has been passed on to the relevant department. Kind regards, Certas Energy.
Regular deliveries and excellent boiler…
Regular deliveries and excellent boiler service.
20. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
The company is reliable with deliveries
7. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
First class service
First class service, were you want it, when you want it, friendly service always helpfull, thankyou.
21. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
no problem with ordering and delivery
7. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Super service given by super staff.
Super service given by super staff.
Many thanks,
Joe MacLeod.
20. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are happy with the service you received and truly apprecaite you taking the time to share your experience.
Kind Regards
Certas Energy.
Swift delivery
Helpful telephone receptionist, Peggy Ann.
Price was quoted & swift delivery the following day.
Thank you
5. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Fuel order to delivery
From ordering to delivery. Great delivery service, the delivery man was very respectful to my property.
Hopefully the price will drop when I get my next order!!!
6. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.