Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mere
Virksomheden har svaret
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mere
Virksomheden har svaret
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktoplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
After you dropped your price by about…
After you dropped your price by about 25p I still paid more per litre than what Gleaner was charging,we also have Oilfast competing for the Islay market, they appear to be cheaper than Gleaner
29. maj 2026
Besvarelse fra Scottish Fuels
Thank you for your time on the telephone today Mr Cameron, we always aim to give the best service where possible and as on our call will always try our best to improve each order.
Besvarelse fra Scottish Fuels
Thank you for your positive review we're so glad to hear you enjoyed your experience.
I couldn't give 5 stars as I find the…
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order within a minute. Progress? I think not. However I find the operators pleasant to talk to.
10. juni 2026
Besvarelse fra Scottish Fuels
Thank you for your review Mr Davidson, we are always passing on messages regarding our automatic system on the phone and constantly trying to improve.
Besvarelse fra Scottish Fuels
Thank you for your positive review, we are always happy to hear from our customers who have had a great experience.
The system whereby they deliver when…
The system whereby they deliver when you are likely to need it is excellent!
27. maj 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review Mr Cunnigham we're happy to hear you're enjoying the automatic ordering service and look forward to continuing to delivery 5 star sevice.
You was very accommodating to our needs…
You was very accommodating to our needs both with price and date of delivery, the person I spoke to on the phone was very pleasant and so was the driver. Well done keep it up.
10. juni 2026
Besvarelse fra Scottish Fuels
Thank you for the 5 star review Mr Collis. We are so glad to hear your experience was what you and we expect.
We look forward to your next order.
Besvarelse fra Scottish Fuels
Thank you for your 5 star review. We are so glad to hear your service was brilliant we always aim to give the best customer service possible.
5* staff
Straightforward transaction and very fast delivery. Staff were friendly and efficient xx
25. maj 2026
Besvarelse fra Scottish Fuels
Good morning– Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
always great service
5. juni 2026
Besvarelse fra Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us.
Kind regards,
Certas Energy
Besvarelse fra Scottish Fuels
Good morning – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support.
Kind regards,
Certas Energy
Helpful
Helpful, professional assistence. Very much appreciated. Speedy turn around once an order was made!
5. juni 2026
Besvarelse fra Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom.
Kind regards,
Certas Energy
Ordering was no problem from local…
Ordering was no problem from local depot and delivery was earlier than promised.Pity about the price which i reluctantly understand.
22. maj 2026
Besvarelse fra Scottish Fuels
Good morning. Thank you for taking the time to give us your feedback, which we appreciate.
Kind regards
I have been a long standing customer of…
I have been a long standing customer of Scottish Fuels for 25 Years, but I do expect the best price for showing my Loyalty, and I do feel I shouldn't have to telephone to get the price or being ask first have I checked with other suppliers. I have given loyalty and I think I should expect it back.
21. maj 2026
Besvarelse fra Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
Besvarelse fra Scottish Fuels
Good morning -Thank you for taking the time to leave your 5-star review.
Kind Regards Certas Energy
Oil erdered and delivered within 48…
Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answers the better. Seriously thought of going to another supplier just because of this.
4. juni 2026
Besvarelse fra Scottish Fuels
Hi – That’s great to hear, thank you for your feedback, it’s much appreciated.
Kind Regards Certas Energy
Never let customers run out of oil.
Never let customers run out of oil.
If you receive an order for regularly timed oil orders, for specific amounts of litres , to which you have agreed, do not change either the delivery dates or the amounts of litres without contacting the customer.
I have experienced both the above recently.
20. maj 2026
Besvarelse fra Scottish Fuels
Good morning Mr Lang,
I have tried to give you a phone call regarding your Trust Pilot review. I would like to apologise that the delivery or dates have changed without you being notified.
If you would like to discuss this further please call back on 0345 600 4040.
Many thanks
Stuart
Besvarelse fra Scottish Fuels
Hi - Thank you for taking the time to leave this lovely review. It is great to hear you are happy with our service.
Kind Regards Certas Energy
Always polite service on the phone.
Always polite service on the phone.
Drivers are first class
20. maj 2026
Besvarelse fra Scottish Fuels
Good afternoon - Thank you for your lovely feedback.
Kind Regards Certas Energy
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.