Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mere
Virksomheden har svaret
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mere
Virksomheden har svaret
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktoplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
The customer service is second to none.
2. juni 2026
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
my last order was handled in a friendly…
my last order was handled in a friendly manner and delivery was quick
19. maj 2026
Besvarelse fra Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Services are always top knot very…
Services are always top knot very polite and friendly
19. maj 2026
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your 5-star review. We’re thrilled to know you had a positive experience and appreciate your support. Kind regards, Certas Energy
All good and very efficient.
19. maj 2026
Besvarelse fra Scottish Fuels
Good afternoon – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Very professional with all aspects of…
Very professional with all aspects of ordering my fuel. Staff very friendly and helpful, delivery driver very respectful of my property, pleasant and helpful.
29. maj 2026
Besvarelse fra Scottish Fuels
Hi – It’s lovely to hear such positive feedback. Thank you for choosing Certas Energy — we truly value your custom. Kind regards, Certas Energy
Besvarelse fra Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
The lady I spoke to on the phone was an…
The lady I spoke to on the phone was an absolute hoot! Lovely woman to deal with and had my oil that week
12. maj 2026
Besvarelse fra Scottish Fuels
Hi – Thanks for your fantastic review. We’ll be sure to share your comments with the team. Kind regards, Certas Energy
My delivery was exactly as I requested
20. maj 2026
Besvarelse fra Scottish Fuels
Good afternoon – We really appreciate your feedback and are delighted you were satisfied with our service. Kind regards, Certas Energy
I’m going through a tough time just now…
I’m going through a tough time just now with my parents (1 receiving Palliative Care). I cancelled my oil order but realised I had made a mistake. Phoned the company & they did everything.
12. maj 2026
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience. Kind regards, Certas Energy
Besvarelse fra Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Good pricing and delivery..but...
Good pricing and delivery... but caused massive problems when my application for Oil Allowance was authorised. I nearly lost out on this much needed allowance!
Very stressful experience.
Thanks to person handling my order this was eventually resolved.
21. maj 2026
Besvarelse fra Scottish Fuels
Good morning – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk. Kind regards, Certas Energy
Sincere Thanks
Sincere Thanks
I am thankful for the regular fuel fill-ups which saves this 90- plus having to remember these things!
6. maj 2026
Besvarelse fra Scottish Fuels
Hi – Thank you for taking the time to leave such positive feedback. We’re so pleased you had a great experience with us. Kind regards, Certas Energy
Everything good
Everything good - advanced notice of delivery , always on time, careful driver up tricky drive, helpful driver.
The only flaw is the unavailability of emergency fill ups!
8. maj 2026
Besvarelse fra Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received. Kind regards, Certas Energy
Besvarelse fra Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us. Kind regards, Certas Energy
Besvarelse fra Scottish Fuels
Hi – Thank you for your kind words. Customer satisfaction is extremely important to us, so it’s great to receive your feedback. Kind regards, Certas Energy
Besvarelse fra Scottish Fuels
Good morning – Many thanks for leaving your review. We’re pleased we could assist and look forward to serving you again. Kind regards, Certas Energy
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your wonderful feedback. We’re delighted to hear you were pleased with our service and truly appreciate you taking the time to share your experience.
Kind regards,
Certas Energy
Kind and Helpful
The staff are always helpful and kind and delivery came much sooner.Very quick.Thankyou so much
20. maj 2026
Besvarelse fra Scottish Fuels
Hi – Thank you for your kind review. We’re pleased to know you’re happy with the service you received.
Kind regards,
Certas Energy
Pleasant response and quick delivery by…
Pleasant response and quick delivery by local folk. Efficient and professional.
20. maj 2026
Besvarelse fra Scottish Fuels
Good morning – Thank you for your positive feedback. We’re very pleased to hear you had a good experience with us.
Kind regards,
Certas Energy
Been with SF for over 10 years
Been with SF for over 10 years. Mostly good service. Previously able to price match but not so in the previous requests. Reason given, a volatile market. I would have thought that a volatile market would be the perfect time to price match. Profit over service? I have a balance of £140 and the most recent statement states my DD will increase from £100 pm to £340 pm. What? Seriously considering paying the balance and going elsewhere.
17. oktober 2025
Besvarelse fra Scottish Fuels
Good Morning – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.