Oil erdered and delivered within 48 hours. You can't beat that for service. On a down side spent 15 minutes arguing with a computer while trying to order oil. Sooner you go back to a human that answer... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I couldn't give 5 stars as I find the rigmarole of placing a phone order too long and unnecessarily complicated. Back in the day when it was still B P, I could just call the depot and place my order w... Se mere
Virksomheden har svaret
Always let me know when my delivery is due, then let me know what day it's coming & the driver sends me a text to let me know how far away he is so I know exactly what time he will get here. The drive... Se mere
Virksomheden har svaret
From the first communication with Certas, the process was simple and efficient. You knew what price the oil was going to be. The delivery man let us know exactly when they were arriving without any h... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
We’re proud to have been providing fuel, lubricants and so much more to Scottish homes, farms and businesses since 2001 and we’re one of the largest oil distributors in Scotland. Our customer service teams and delivery depots are dotted the length and breadth of Scotland. So you can be assured of a reliable local service all year round. From the Highlands to the Lowlands you can trust us to deliver your fuel when you need it most.
Kontaktoplysninger
Head Office - 1st Floor, Allday House, Warrington Road , WA3 6GR, Birchwood, Storbritannien
- 0345 300 8844
- myhome@scottishfuels.co.uk
- scottishfuels.co.uk
4,6
Fremragende
6 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 98 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Oil arrived kept up to date when going…
Oil arrived kept up to date when going to arrive glad to get our oil despite what is happening
17. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Was a while coming due to the panic…
Was a while coming due to the panic buying, but even after 2 weeks wait we were only charged the price on the day we had ordered it.
17. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We are pleased to hear that you are happy with the service you received.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Ordering the oil was easy
Ordering the oil was easy and I have now set up a payment plan to spread the cost through the year.
My reason for not giving a full 5 stars that the delivery date was given for 2 weeks but it was actually longer than that which was inconvenient and a caused some anxiety. This was before any trouble in the Middle East
28. februar 2026
Besvarelse fra Scottish Fuels
We're glad ordering was easy and you've set up a payment plan. We apologize that the delivery took longer than expected, causing inconvenience and worry. We appreciate your feedback and will review our delivery estimates.
Kind Regards
Certas Energy.
Good experience
Good experience. Order delivered quickly and Peggy Ann at the Stornoway office was a pleasure to deal with.
28. februar 2026
Besvarelse fra Scottish Fuels
We're happy to hear that you had a good experience and your order was delivered quickly. We appreciate your kind words about our team member in Stornoway. We will pass it on.
Kind Regards
Certas Energy.
Prompt efficient service.
14. marts 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Rapid price rise
First delivery after another supplier was bought over. Unfortunately it co-incided with the start of the US-Iran conflict. I felt the huge price increase was just a little quick off the mark that has tainted Certas from the outset for me.
14. marts 2026
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for your feedback, and please accept our sincere apologies for the inconvenience caused. I can confirm your delivery has now been made. If there is anything further we can assist with, please contact our Customer Relations Team at Customer.Relations@certasenergy.co.uk.
Kind regards,
Certas Energy
The lady who took my order was very…
The lady who took my order was very helpful and made me feel more than just a customer even though she said she was extremely busy due to the crisis in Iran. Your delivery again was excellent and although not being able to tell me the capacity of my tank was able to advise on future orders
14. marts 2026
Besvarelse fra Scottish Fuels
We're happy to hear that our team member was helpful and made you feel valued. We appreciate your kind words regarding our delivery service and advice for future orders. Thank you for your positive feedback!
Kind Regards
Certas Energy.
Everything went as you said it would…
Everything went as you said it would and delivered on the said date excellent service
3. februar 2026
Besvarelse fra Scottish Fuels
Thank you for your wonderful feedback. We are delighted to hear that you are pleased with our service and truly appreciate you taking the time to share your experience.
Kind Regards
Certas Energy.
Price gouging
Pure Price Gouging from the very start of this conflict. Lesson learned after years of using this company, never again
13. marts 2026
Besvarelse fra Scottish Fuels
Good afternoon – Thank you for taking the time to share your feedback. We’re sorry to hear about your experience, and a member of our Customer Service Team will be in contact with you directly.
Good People
Your office people are efficient and helpful. Your drivers are excellent, bearing in mind we have a steep, narrow drive, they always do a neat and tidy job without damaging the surroundings.
27. februar 2026
Besvarelse fra Scottish Fuels
We're happy to hear that our office team's efficiency and helpfulness stood out. We appreciate you mentioning our drivers' excellent service and careful navigation of your property. Thank you for your positive feedback!
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Ethical practice
Although having paused deliveries to allow for essential boiler replacement, I had to create a new account to restart. This restart coincided with the build up to the current Middle East crisis, but the quoted cost of oil at the pre crisis point was honoured.
11. marts 2026
Besvarelse fra Scottish Fuels
We appreciate you sharing your experience. We regret the inconvenience of creating a new account after pausing deliveries. We're glad the pre-crisis oil cost was honoured during the Middle East crisis.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Besvarelse fra Scottish Fuels
Good Morning - Thank you for taking the time to leave your review. I can assure you i have passed your feedback over to the relevant department. Kind Regards Certas Energy
Never have problems getting delivered…
Never have problems getting delivered great staff
24. februar 2026
Besvarelse fra Scottish Fuels
Thank you for your kind review. We really appreciate it.
Kind Regards
Certas Energy.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.