Sana Benefits Anmeldelser 493

I did eventually get the answers I needed but it took much longer than I had hoped since I was in the middle of trying to get some appointments scheduled.

I was unable to create a user account using the information I have.

It needs to be more people friendly when trying to find a generic brand replacement.

Difficult to find providers that will accept Sana. Will not even make an appointment if I " self pay".

When putting my zip code in for dental and eye doctors not only did my local doctors not come up but I would have to travel over 35 miles to LaCrosse or Eau Claire to find either of them.

Horrible service. Talking to the service operator was like talking to someone in a different country.

Excellent customer services , and very knowledgeable/ friendly people.

My PCP can't get anyone to answer the phone and see if my benefits are available and if they're in network. SANA also does not cover weight loss surgery, so far I'm very disappointed with SANA and don't see things being better anytime soon.

Great virtual tools, poor network, half the cost of traditional national plans.

Quick response with detailed explanation.

This company is really not for small business. They claim to be for small business but raise the price 29% on small business makes no sense.

DON'T FALL FOR IT! As an individual that has SANA "insurance" through my employer (2 years in), it is the absolute WORST and hardest to navigate. I should not have to invite my provider to accept the "insurance". I should not have to contact Sana every week trying to make sure that my procedure is going to be covered. I should not have to worry and have added stress by having to make sure that Sana team members are doing their job. I should not have to worry about receiving a huge bill after going to the doctor or imaging not be covered because I didn't use the SANA preferred third party. You need to tell people this! You are not transparent when selling your "insurance". By the way, these aren't standard PPO Insurance plans, it's MANAGED CARE!

Finally, an insurance company that is real about HEALTH CARE.

I was able to get the assistance I needed.

CONS: SmithRx is Sana's prescription benefits manager. Be prepared to put a lot of work(phone calls, emails, etc) to get precriptions approved. Also, as a Type 1 diabetic for 30 yrs I find SmithRx to be a company who is only about the financial bottom line. They have denied every presciption my Endocrinologist of 30 yrs has turned in. They have denied every Rx only approving the cheapest, generic form of the drug. I have difficulties trying to find out what drugs are approved on their formulary list. I am 52 yrs old and have dealt with many ins. companies through my years but this is the first company that has truly made me feel my health is of no importance to them - it is about the bottom dollar amount only!
PROS: For the medical side of Sana, I have not used it alot but so far have had no complications.

Customer service was really good. The waiting was not long. Great service!

Dropped everyone at my company because we were “using them too much”. Why cover stuff you don’t want to pay for? Then give an entire company one months notice that you’re leaving them high and dry?

I was greatful that I could talk to a nurse online while I was at work. I was able to get the medications I needed to help me. Then the next day the nurse reached out to me to see how I was doing and I was still not feeling good and she was asking me what was going on and was able to call another Rx in. I'm feeling much much better now and I didn't have to miss work to go to a Drs. Office.

Truly an incredible company! Simple problems are handled in seconds. Concerns are given solutions. I had an employee say that Sana is best insurance company he has worked with and I wholeheartedly agree.