We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Se mere
Virksomheden har svaret
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Se mere
Virksomheden har svaret
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Virksomhedsoplysninger
Skrevet af virksomheden
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Kontaktoplysninger
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Storbritannien
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Fremragende
2 t anmeldelser
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Superb Gates and Excellent Customer Service
Excellent company to deal with. Alexandra kept me updated throughout the entire order process. Delivery was smooth, arrived on time and everything was in perfect condition. The gates look superb and are clearly very well made. I would highly recommend Ruby.
9. februar 2026
Besvarelse fra Ruby UK
Hi James,
Thank you for your wonderful review.
We’re delighted to hear that you had such a positive experience with us and that Alexandra kept you well informed throughout your order. It’s great to know that delivery went smoothly and that everything arrived in perfect condition.
We’re especially pleased that you’re happy with the quality of the gates and how they look.
Thank you for your recommendation—it’s truly appreciated. We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Very good pleased with the product and
Very good pleased with the product and. Service
12. februar 2026
Besvarelse fra Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with both the product and the service. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Straight forward and very quick turn…
Straight forward and very quick turn around on product, which was also made to a high standard
12. februar 2026
Besvarelse fra Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found the process straightforward and that you were pleased with the quick turnaround. It’s great to know the product met your expectations in terms of quality.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Great service and quality of product
17. februar 2026
Besvarelse fra Ruby UK
Hi Matei,
Thank you for your kind review.
We’re delighted to hear that you were pleased with both the service and the quality of the product. Your feedback is greatly appreciated.
Do let us know if there’s anything else we can help with.
Kindest Regards,
Lydia
Ruby
Excellent service as usual
Excellent service as usual great communication and helpful delivery service. Delivery addressee is disabled and the timber was left exactly where asked leaving access for her wheelchair. The shadow gap cladding looks great.
11. februar 2026
Besvarelse fra Ruby UK
Hi Mr Morris,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the service, communication, and delivery. It’s especially important to us that deliveries are handled with care and consideration, so we’re glad our team was able to place the timber exactly as needed.
It’s also great to hear that the shadow gap cladding looks fantastic.
We truly appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Poorly Made Gate
I bought a timber gate from this firm. Wish I had been at home when it was delivered, I would have sent it back. Flimsy and cobbled together by some halfwit, that could not be bothered to sink in the fixing nails or drive fully in the screws. Absolute garbage, now consigned to the tip!
1. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ruby UK
Hello Paul,
Thank you for taking the time to leave us a review. I'm very sorry to hear of the issues with your order.
Please do reach out to us so we can get this resolved for you; we would not want you to be unhappy with the product and would like to get this sorted! 😊
Kindest Regards
Kate
Ruby
Besvarelse fra Ruby UK
Hi Alan,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the quality and the delivery updates. It’s great to know you had such a positive experience with us.
We hope to hear from you again soon.
Kindest Regards,
Lydia
Ruby
Nice shed but not put it up yet due to…
Nice shed but not put it up yet due to the weather, packaging and delivery was excellent.👍
6. februar 2026
Besvarelse fra Ruby UK
Hi Mr Barkle,
Thank you for your kind review.
We’re pleased to hear that you’re happy with the shed so far and that the packaging and delivery met your expectations. We hope the weather improves soon so you can get it set up and enjoy it.
Please feel free to get in touch if you need anything during installation.
Kindest Regards,
Lydia
Ruby
Solid gate good communication about…
Solid gate good communication about delivery price reasonable…
6. februar 2026
Besvarelse fra Ruby UK
Hi Alex,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of your gate and that you found the communication and pricing to your satisfaction.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Delivered on time
Delivered on time - driver carried shed session to right position and when I erected it everything was there included. Great value
11. februar 2026
Besvarelse fra Ruby UK
Hi Chris,
Thank you for your kind review.
We’re delighted to hear that your delivery arrived on time and that our driver was able to position the shed for you. It’s great to know everything was included and that you found it to be great value.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Les,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the service, quick delivery, and the quality of our products. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Geoff,
Thank you for your kind review.
We’re delighted to hear that you were pleased with the communication and that everything arrived on time. It’s great to know you found the service efficient.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Kristofor,
Thank you for your kind review.
We’re delighted to hear that you found the ordering process easy and that you were pleased with the quality of the products and quick delivery. It’s great to know you had a positive experience.
We’d be glad to help with any future projects.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Pat,
Thank you for your kind review.
We’re pleased to hear that you were happy with the samples and the service. Your feedback is greatly appreciated.
We hope to assist you again in the future,
Kindest Regards,
Lydia
Ruby
Purchase of gates the easy way
Very efficient company to deal with, double checked with me after I placed the order by email by very polite sales person, kept me informed of the production of the gates , spot on with delivery and time, delivery guys were brilliant.
9. februar 2026
Besvarelse fra Ruby UK
Hi David,
Thank you for your wonderful review.
We’re delighted to hear that you found our service efficient and that our team took the time to double-check your order. It’s great to know you were kept informed throughout production and that delivery was right on time.
We’re especially pleased to hear your kind comments about our delivery team—they’ll really appreciate it.
We truly value your feedback and we hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby UK
Great shelves and customer service
4. februar 2026
Besvarelse fra Ruby UK
Hi Simon,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the shelves and the customer service. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that your gate is exactly as you wanted. It’s great to know you’re happy with your purchase.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby UK
I cannot rate this company highly…
I cannot rate this company highly enough, absolutely first rate and I dont say that often. Despite me bombarding them with questions, the sales team (Ryan) gave really helpful advice and information before I placed my order for our gazebo. Alexandra was also exceptional in keeping me updated on delivery and addressing some minor issues. Everyone answered my emails very promptly which all helped.
19. februar 2026
Uopfordret anmeldelse
Besvarelse fra Ruby UK
Hi Geoffrey,
Thank you for your fantastic review.
We’re truly delighted to hear about your positive experience with our team. Ryan will be especially pleased to know his advice and support were helpful during your order, and Alexandra will really appreciate your kind words regarding communication and keeping you updated.
It’s great to know that all your questions were answered promptly and that the team were able to support you throughout the process.
We sincerely appreciate your feedback and hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Fantastic garden gate.
I ordered a garden gate from Ruby which was made to my specifications and the measurements were spot on. The delivery was really quick and I was kept informed when It would be delivered with up to date emails The gate is very strong, made well and I am very pleased with my purchase.
4. februar 2026
Besvarelse fra Ruby UK
Hello Nicholas,
Thank you for your review! We’re really pleased to hear that your garden gate fits perfectly and that the measurements were just right. 😊
It’s great to know the delivery went smoothly and that you found the updates helpful. We’re also glad that you’re happy with the quality and strength of your gate.
We really appreciate you taking the time to share your experience and hope you enjoy your new gate for many years to come.
Kindest regards,
Alexandra
Ruby
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
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Læs om anmeldelsesprocessen på Trustpilot.
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Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.