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Mdcarpentryworkshop Anmeldelser 45

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TrustScore 4 ud af 5

3,8

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

Honestly I’m really happy with my doors, they fit perfectly and are exactly what I was looking for. Customer service was quick with email replies throughout. I recommend

Bedømt til 4 ud af 5 stjerner

The driveway gates are sturdy, built well, and will certainly do the job. They're a little rough at the edges, where sawn wood has not been planed/smoothed down, needing a touch-up from us. Their cour... Se mere

Bedømt til 1 ud af 5 stjerner

I ordered a gate nearly a month ago that I am yet to receive. I had no updates from them at all and had to chase them constantly. All they said was that they're experiencing delays and it is being pro... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

I ordered a featheredge gate from MD Carpentry Workshop for my front garden and it is absolutely perfect! I needed custom sizing as well and the team communicated very well with me and made life supe... Se mere

Kontaktoplysninger

3,8

God

TrustScore 4 ud af 5

45 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 69 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

Terrible customer service

I ordered a gate nearly a month ago that I am yet to receive. I had no updates from them at all and had to chase them constantly. All they said was that they're experiencing delays and it is being processed. I phoned them today and was told that they would phone me back with an update. No phone call came and when I tried to call them, it went straight to an answer phone which told me there was no more room for messages. Absolutely terrible customer service, I would not recommend them at all.

27. april 2026
Uopfordret anmeldelse
Mdcarpentryworkshop-logo

Besvarelse fra Mdcarpentryworkshop

We’re sorry to hear about your experience and understand your frustration.

We have been experiencing an unusually high volume of orders, which has unfortunately caused delays. That said, we acknowledge that our communication should have been clearer and more consistent, and we apologise for any inconvenience caused.

Regarding your attempted contact, we are currently reviewing our phone system to ensure situations like this do not happen again.

We would really like the opportunity to resolve this for you as quickly as possible. Please contact us directly with your order details so we can prioritise your case and provide a clear update.

We take all feedback seriously and are actively working to improve both our service and communication.

Thank you for your feedback.

Bedømt til 1 ud af 5 stjerner

be very aware

just a heads up really.
the gates you order will not look like the glossy web site pictures.
my gate arrived put together with any bits and pieces that came to hand. i have no idea what other reviewers are talking about. the gate is terribly made, not symmetrical, gaps everywhere, pins coming through missed batten, gaps, screw holes and rough wood.
just be aware that the pictures are nothing like what you’ll receive.
the website says handmade craftsmanship.. what a joke

28. marts 2026
Uopfordret anmeldelse
Mdcarpentryworkshop-logo

Besvarelse fra Mdcarpentryworkshop

We’re sorry to hear you’re not satisfied. All of our gates are handmade to order using natural timber, so there can be slight variations as part of the craftsmanship—this is not comparable to mass-produced items.

We do not use “any bits and pieces”; all materials are selected and built to a consistent standard, and we have many satisfied customers with the same product.

If there are specific concerns with your order, we encourage you to contact us directly so we can review and resolve the issue properly.

Bedømt til 1 ud af 5 stjerner

Avoid!

Shocking experience from delivery to return. Ordered 3.6m x 1.8m driveway gates via B and Q. Terrible quality of wood, shoddy workmanship and nothing like images on site. Basically looked like fence panels with supports attached at back. Requested a return or substantial deduction of initial cost to be refunded. Customer service were curt, rude and didn’t care at all. Would not pick up so we had to return to B and Q. They were not impressed as do not normally accept large items back from 3rd party sellers. Also agreed gates were not good. End of the day not a good look for B and Q to sell sub standard products.
** Having read your reply to this review it is laughable how different your ‘tone’ is on this platform. There was certainly no apology in our exchange of messages following delivery. You were curt, verging on arrogant . I have no need to further contact you as we have had our refund thanks to B&Q.

9. april 2026
Mdcarpentryworkshop-logo

Besvarelse fra Mdcarpentryworkshop

We’re sorry to hear about your experience; however, we do not agree with the claims made.

The gates supplied are handmade to order and built to the specifications selected at the time of purchase. We have many satisfied customers with the same product and quality.

We did engage with you to find a resolution, including offering options in line with our policies. As a small business, we are unable to absorb all costs where issues fall outside of product fault.

We remain committed to resolving matters fairly and encourage you to continue communication with us directly so we can bring this to a proper conclusion.

Bedømt til 1 ud af 5 stjerner

Beware - Do not purchase

Beware - this is a dodgy company! I bought a gate from them using B&Q marketplace. I immediately contacted them for a refund or replacement as the gate was so poorly put together it couldn't be used - whole panels not nailed together. And damaged in multiple places. After weeks of emails, the company have been trying to negotiate a partial refund of 30% then 50%. After B&Q getting involved and telling them they had to give a full refund, they said they would, only if we paid a 90 pound fee for collecting the faulty item or driving it myself to B&Q. B&Q have confirmed that even if I could drive the item to their store, that they will not accept it as it needs to be taken back by MD carpentry. I will now be going to the small claims court.

8. april 2026
Uopfordret anmeldelse
Mdcarpentryworkshop-logo

Besvarelse fra Mdcarpentryworkshop

We’re sorry to hear about your experience; however, we strongly dispute the claims made here.

The item supplied met our quality checks before dispatch, and we have been actively engaging with you to reach a fair resolution. As per standard policy, collection arrangements and associated logistics were clearly communicated.

We remain committed to resolving this matter and encourage you to continue communication with us directly so we can bring this to a proper conclusion.

Bedømt til 4 ud af 5 stjerner

Sturdy but rough edges

The driveway gates are sturdy, built well, and will certainly do the job. They're a little rough at the edges, where sawn wood has not been planed/smoothed down, needing a touch-up from us. Their couriers delivered with no problems.

26. marts 2026
Bedømt til 5 ud af 5 stjerner

Perfect Fit, Excellent Quality & Service

From start to finish, the service was excellent. The door fits perfectly and feels very well made, and any questions I had were answered promptly. It’s clear they know what they’re doing—highly recommended if you want quality and peace of mind.

31. marts 2026
Uopfordret anmeldelse

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