We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Se mere
Virksomheden har svaret
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Se mere
Virksomheden har svaret
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Virksomhedsoplysninger
Skrevet af virksomheden
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Kontaktoplysninger
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Storbritannien
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Ordering our basic gate was easy
Ordering our basic gate was easy. A telephone query was easily answered. The product was as described and sturdy. It is now installed and we are more than happy with it.
Build quality is excellent
Build quality is excellent, delivery was to plan and very efficient.
Initially impressed with the appearance…
Initially very pleased with the appearance of the gates, however durability issues began developing much sooner than expected. Despite adjustments and attempted fixes, the problems have continued and some hardware is now showing signs of strain.
Communication has remained polite, but the issue is still ongoing and I’m currently awaiting a permanent resolution. I also feel some installation or usage requirements could have been made clearer at the point of sale.
Nice gate, good service.
The gate is well made and was a good price. Delivery charge stated up front, so no surprises. Good communications.
Poor quality timber this time
Poor quality timber this time, 3 sections split out of 10 ordered. Almost seemed that due to length of my order (0.9m) that off- cuts were used. Disappointed as last order for 3m lengths had no issues. Delivery was spot on though.
Good quality across all products…
Good quality across all products ordered, delivered on time
Thought the product was below par for…
Thought the product was below par for the money , don’t think the delivery drivers know how expensive the panels where 5 panels for £1400 should be better
We needed a particularly wide garden…
We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
Great customer service
Great customer service, friendly delivery driver and good quality products!
Did I buy a shed or a sieve?
In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a number of calls to the company.
Delivery was an experience in itself, the poor driver - 1 guy to hand drop a unit of this size is close to abuse and although I have multiple health issues I did help him and sent him away with a generous tip.
There are no assembly instruction with the shed and the YouTube link is useless.
Anyway after a lot of effort and head scratching my team got the shed assembled on its purpose built base.
Some several months later, the ‘treated’ shiplap panels provide little in the way of weatherproofing and the shed leaks copious amounts of water and has already ruined one timber shelving unit - daylight is clearly visible through about 50% of the panels.
Please don’t waste your time believing Ruby’s promises, they are a poor company with poor product.
Helpful staff and quick delivery time
Helpful staff and quick delivery time
The gate was just as described and fits the bill
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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