Ruby UK Anmeldelser 2.375

Ordering our basic gate was easy. A telephone query was easily answered. The product was as described and sturdy. It is now installed and we are more than happy with it.

Build quality is excellent, delivery was to plan and very efficient.

Initially very pleased with the appearance of the gates, however durability issues began developing much sooner than expected. Despite adjustments and attempted fixes, the problems have continued and some hardware is now showing signs of strain.

Communication has remained polite, but the issue is still ongoing and I’m currently awaiting a permanent resolution. I also feel some installation or usage requirements could have been made clearer at the point of sale.

Great service, came very quick

Wood arrived promptly and was of great quality.

The gate is well made and was a good price. Delivery charge stated up front, so no surprises. Good communications.

Delivery punctuality good value for money product

Delivered on time and for a very reasonable price

Poor quality timber this time, 3 sections split out of 10 ordered. Almost seemed that due to length of my order (0.9m) that off- cuts were used. Disappointed as last order for 3m lengths had no issues. Delivery was spot on though.

All good especially unusual gate sizes

Good quality across all products ordered, delivered on time

Excellent product and delivery didn’t take long

Thought the product was below par for the money , don’t think the delivery drivers know how expensive the panels where 5 panels for £1400 should be better

Great quality product! Would really recommend!

Contacts good

We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend

Great customer service, friendly delivery driver and good quality products!

Really good service would use them again

In July 2025 I ordered a 14x6 apex roofed garden shed. Initial delivery date was missed and comms from the company were haphazard at best and I eventually got my shed 2 weeks late, only after a number of calls to the company.
Delivery was an experience in itself, the poor driver - 1 guy to hand drop a unit of this size is close to abuse and although I have multiple health issues I did help him and sent him away with a generous tip.
There are no assembly instruction with the shed and the YouTube link is useless.
Anyway after a lot of effort and head scratching my team got the shed assembled on its purpose built base.
Some several months later, the ‘treated’ shiplap panels provide little in the way of weatherproofing and the shed leaks copious amounts of water and has already ruined one timber shelving unit - daylight is clearly visible through about 50% of the panels.
Please don’t waste your time believing Ruby’s promises, they are a poor company with poor product.

Helpful staff and quick delivery time
The gate was just as described and fits the bill