Ruby UK Anmeldelser 2.375

TrustScore 4.5 ud af 5

4,5

Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere

Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend

Bedømt til 4 ud af 5 stjerner

Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Se mere

Virksomheden har svaret

Bedømt til 4 ud af 5 stjerner

Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.

Virksomhedsoplysninger

  1. Marked for byggematerialer
  2. Grillområde
  3. Have
  4. Havecenter
  5. Butik med havemøbler
  6. Isenkræmmer

Skrevet af virksomheden

Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Har besvaret 76 % af deres negative anmeldelser

Svarer typisk inden for 2 uger

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere

Bedømt til 2 ud af 5 stjerner

Chewed boards

Ordered 55 planned boards 15 of the boards had chewed faces that were far from a planned finish. Most of them had at least one poor surface. Less than ideal as a cladding face

13. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hello Jon,

Thank you for taking the time to leave us a review on Trustpilot. I’m very sorry to hear that this was only a 2-star experience for you.

I have just sent you an email so we can discuss this further and get everything sorted for you! My apologies again that the delivery was not up to scratch.

I look forward to hearing from you soon. 😊

Kind Regards
Kate
Ruby

Bedømt til 4 ud af 5 stjerner

Great service and delivery

Great service and delivery. Good product

17. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Adrian,

Thank you for your review.

We’re pleased to hear that you were happy with the service and delivery, and that you’re satisfied with the product.

If there’s anything further we can assist with, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Great service and quality

Great services quality and product.

16. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Alan,

Thank you for your kind review.

We’re delighted to hear that you were pleased with both the quality of our service and our products. Your feedback is greatly appreciated.

We hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Thumbs up!

Quick deliver. Good communication. Decent product.

16. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Terry,

Thank you for your kind review.

We’re pleased to hear that you were happy with the quick delivery, clear communication, and the quality of the product. Your feedback is greatly appreciated.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Excellent service

Excellent service . Looks like an extremely good product . Haven’t yet placed my order but will be going ahead 👍

11. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Mr Taylor,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the service so far and that the product looks to be a great fit for your needs. We look forward to receiving your order and assisting you further.

If you have any questions in the meantime, please don’t hesitate to get in touch.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Great product and seamless delivery

Great product and seamless delivery

16. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hello.

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the product and that the delivery process was seamless. It’s great to know you had a positive experience with us.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Good quality timber

Easy to make contact by phone, helpful and local to me, expected a bit quicker delivery but not real problem, otherwise will definitely use again, good quality timber.

10. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Stewart,

Thank you for your kind review.

We’re pleased to hear that you found it easy to contact us and that our team was helpful. It’s also great to know you’re happy with the quality of the timber.

We appreciate your feedback regarding delivery times and will certainly take this on board. We’re glad this did not cause too much inconvenience, and we look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Mr Palmer,

Thank you for your continued support.

We’re delighted to hear that you received first-class service once again. Your feedback means a great deal to us, and we look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Delivered on time

9. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Mark,

Thank you for your review.

We’re pleased to hear that your delivery arrived on time. Your feedback is greatly appreciated, and we hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 3 ud af 5 stjerner

Very slow delivery - but gate was very good

Updated review following resolution with company and fitting gate: The gate was of good quality and fitted well. The missing item in the delivery was refunded - and the shipping fee was also refunded as an apology for the slow delivery. Review has therefore been changed from 1 star to 3 stars.

Very slow delivery. Took almost two weeks to deliver from the time we were originally told the gate had been dispatched (when in fact it hadn’t been sent out). And when it was eventually delivered (today) part of the order was missing. This has now been taken up with Ruby customer services for hopeful resolution.

12. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hello Chris,

Thank you for taking the time to leave us a review. I’m very sorry for the delays you experienced with your order and that this resulted in a 1* experience for you.

I know we have already spoken regarding the issues and sorted a resolution, but if there is anything else at all we can do, please do let us know.

We always have the best of intentions and truly hope we can make this experience a little better for you moving forward. 😊

Kindest Regards
Kate
Ruby

Bedømt til 5 ud af 5 stjerner

Excellent product

Excellent product, good price and very prompt delivery

13. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi David,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the product, pricing, and prompt delivery. It’s great to know you had a positive experience with us.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 1 ud af 5 stjerner

No feed back…

Have sent the £250 required for a site visit on the 12th March , have text and phoned chasing up the site visit, it is now the 27th March and I still haven’t been contacted with a date for a site visit

12. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Jeff,

Thank you for taking the time to speak with me yesterday regarding your site visit date! I’m really glad we could get that all sorted for you. 😊

My apologies again for the delay!

Kindest Regards
Kate
Ruby

Bedømt til 5 ud af 5 stjerner

Excellent item

Asking questions before ordering the customer service was excellent very informative.
Kept me informed of the order when delivery etc. the delivery men were very good helpful with where to put the item.
Very pleased with the quality of the goods very sturdy looks brilliant.

6. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Vicky,

Thank you for your wonderful review.

We’re delighted to hear that you found our customer service helpful and informative prior to placing your order, and that you were kept well informed throughout the process. It’s also great to know our delivery team were helpful on arrival.

We’re especially pleased that you’re happy with the quality and sturdiness of the product, and that it looks great in place.

We truly appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Good quality hardwood gate at a good…

Good quality hardwood gate at a good price. Efficient order and delivery.

6. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Martin,

Thank you for your kind review.

We’re delighted to hear that you’re pleased with the quality of your hardwood gate and that you found the pricing competitive. It’s also great to know that the ordering process and delivery were efficient.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Great kit from Ruby

Ruby have a very good product range which can be tailored to fit your requirement. I ordered a Pergola, was kept well informed throughout their production process and received a kit of high quality. At writing I am yet to build but they provide a good build guide.

9. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Peter,

Thank you for your detailed review.

We’re delighted to hear that you were pleased with our product range and the ability to tailor your pergola to your requirements. It’s great to know you felt well informed throughout the production process and that you’re happy with the quality of the kit.

We’re also glad you found the build guide helpful, and we hope the installation goes smoothly. If you need any assistance during the build, please don’t hesitate to get in touch.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Quality products

Super quick delivery excellent staff when information was needed
Quality product

11. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Carl,

Thank you for your kind review.

We’re delighted to hear that you were pleased with the quick delivery and found our team helpful when you needed information. It’s also great to know you’re happy with the quality of the product.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Joel,

Thank you for your review.

We’re pleased to hear that you’re happy with the quality of the product. Your feedback is greatly appreciated, and we hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Excellent after sale service

Excellent after sale service

11. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hello,

Thank you for your kind review.

We’re delighted to hear that you were pleased with our after-sales service. Providing ongoing support to our customers is very important to us.

We really appreciate your feedback and look forward to assisting you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Maxine,

Thank you for your kind review.

We’re delighted to hear that the product was exactly what you were looking for. It’s great to know you’re pleased with your purchase.

We really appreciate your feedback and hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Bedømt til 5 ud af 5 stjerner

Very good service

6. marts 2026
Ruby UK-logo

Besvarelse fra Ruby UK

Hi Patrick,

Thank you for your kind review.

We’re delighted to hear that you were pleased with the service. Your feedback is greatly appreciated, and we hope to assist you again in the future.

Kindest Regards,
Lydia
Ruby

Dette er Trustpilot

Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.

Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".

Læs mere om andre typer anmeldelser.

Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.

Læs om anmeldelsesprocessen på Trustpilot.

Hér finder du 8 tips til at skrive anmeldelser.

Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.

Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.

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