We needed a particularly wide garden gate, so to have one custom made was ideal. The gate is perfect! Delivery was very quick and excellent customer service. Would highly recommend
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordering straightforward and prices fine. There was a muddling mismatch with V1 delivery over numbers of items out for delivery ( items vs bundles) but Ruby customer response prompt and friendly. Prod... Se mere
Virksomheden har svaret
Great gates. I have to give 4 stars due to and documented they forgot to send some fixings and also wasn't mentioned when buying black painted gate fixings, some bolts came galv which was frustrating... Se mere
Virksomheden har svaret
The planters were ready before estimated date and were delivered promptly. This is the third time we have purchase decking planters from Ruby and the quality is outstanding.
Virksomhedsoplysninger
Skrevet af virksomheden
Ruby is an FSC certified, industry leading garden timber manufacturer, supplying handmade wooden pergolas, fence panels, entrance gates, field gates, sheds, planters, timber cladding and more. Based in Devon, we deliver our products nationwide, with bespoke designs and an installation service available.
Kontaktoplysninger
Ruby UK LTD, Burdon Lane, EX21 5LX, Highampton, Storbritannien
- 01409 231 763
- customersupport@ruby.co.uk
- ruby-group.co.uk
4,5
Fremragende
2 t anmeldelser
Har besvaret 76 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Delivered on time
Delivered on time. Great quality. Kept informed of progress of order.
23. februar 2026
Besvarelse fra Ruby UK
Hi David,
Thank you for your kind review.
We’re delighted to hear that your order was delivered on time, that you’re pleased with the quality, and that you felt well informed throughout the process.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Delivery on time and notified on a…
Delivery on time and notified on a reguar basis. Items placed carefully and staff pleasant. This company exceeds on communication and the product received was quality at an affordable price. A big THANK YOU to all concerned.
26. februar 2026
Besvarelse fra Ruby UK
Hi Pratcia,
Thank you for your wonderful review.
We’re delighted to hear that your delivery arrived on time and that you were kept well informed throughout the process. It’s also great to know that our team were pleasant and handled your items with care.
We’re especially pleased that you found our communication and product quality to exceed expectations while still offering good value for money.
Thank you again for your kind words—it’s truly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Easy to deal with and reliable delivery…
Easy to deal with and reliable delivery with an ultra-cheerful and helpful driver. Reasonable prices and good quality.
27. februar 2026
Besvarelse fra Ruby UK
Hello,
Thank you for your kind review.
We’re delighted to hear that you found us easy to deal with and that the delivery was reliable. It’s especially great to know that our driver made such a positive impression.
We’re also pleased that you’re happy with the quality and pricing. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Robin,
Thank you for your kind review.
We’re delighted to hear that you had an excellent all-round experience. Your feedback is greatly appreciated, and we look forward to assisting you again in the future.
Kind Regards,
Lydia
Ruby
Great customer services
Great customer services. Fantastic updates at all times, as to delivery. Fast delivery. Great company - will use them again
26. februar 2026
Besvarelse fra Ruby UK
Hello,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with our customer service and the regular delivery updates. It’s great to know that everything arrived quickly and that you had a positive experience with us.
We truly appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Ordering and delivery very good only…
Ordering and delivery very good only concern how nails were put into wood
26. februar 2026
Wood quality was poor
Wood quality was poor, 18 out of 78 peices of Larch which cost £1200 were unusable due to damage, customer service was good as they agreed to replace 7 of them and a edging peice with delivery the following week.
24. februar 2026
Besvarelse fra Ruby UK
Hi Jim,
Thank you for taking the time to leave us a review on Trustpilot. We’re really pleased we were able to arrange replacement lengths for you, and we’re sorry that some of the original lengths were not up to our usual standard.
I can see that the replacements have now been delivered, but if there’s anything further we can help with, please don’t hesitate to get in touch. We always want our customers to have a positive experience, and we hope we were able to put things right for you. 😊
Kind Regards
Kate
Ruby
Kept in the loop from quote to delivery
From quote to delivery I was kept in the loop with the progress of my order, my gates turn up at the time promised, although I did have a problem with the vehicle tracking, it seemed that the lorry was stuck on the m5 when actually it was outside of my drive🙃. The gates were as promised and look great on my driveway.
19. februar 2026
Besvarelse fra Ruby UK
Hello,
hank you for your detailed review.
We’re delighted to hear that you were kept well informed throughout the process and that your gates arrived as promised and look great on your driveway.
We appreciate your feedback regarding the vehicle tracking and will certainly take this on board, as we understand how important accurate updates are.
Thank you again for your kind comments—we really appreciate your support and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Great service. Great price
This was the second time that I ordered some timber from Ruby UK. First time I ordered it went very well with delivery as planned and so as I needed to get some kore timber, I was very happy to go back and order more from Ruby UK. I am sure I will be ordering more from them.
24. februar 2026
Besvarelse fra Ruby UK
Hi Matthew,
Thank you for your continued support.
We’re delighted to hear that your first order went smoothly and that you were happy to return to us for more timber. It’s great to know you’ve had another positive experience.
We truly appreciate your loyalty and look forward to assisting you with your future orders.
Kindest Regards,
Lydia
Ruby
The staff were friendly and very…
The staff were friendly and very helpful
The quality of the timber was good and delivered in good time
19. februar 2026
Besvarelse fra Ruby UK
Hi Mark,
Thank you for your kind review.
We’re delighted to hear that you found our staff friendly and helpful, and that you’re pleased with the quality of the timber and the delivery time.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Richard,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality and accuracy of the measurements, and that you found it great value for money.
We really appreciate your feedback and look forward to assisting you again in the future.
Kindest Regards,
Lydia
Ruby
Reasonable cladding supplier
We use them to supply materials for our latest garden room project. Mixed bag experience, some good and some bad things.
Good:
- good price
- short lead time
- early morning delivery
- reasonably dealt with after-sale issues
Bad:
- Some of the cladding planks were covered in mold and could not be used.
So we had to call them back and sort out the issue with the planks that we couldn't use. They sent us a replacement swiftly and without issues.
Not great that our schedule was messed up since we couldn't fit the cladding when we were planning to, but to be fair, they dealt with the issue as best as they could.
We will probably use them again on the next project.
17. februar 2026
Mouldy, wet, unusable shed.
Very friendly sales team and good delivery, (although delivery truck contained many faulty returns, so guess should have been suspicious then). Shed went mouldy within a short period of time and panels are wet inside. When contacted they said other customers have had to make modifications for similar reasons suggesting design is not fit for purpose and or wood not adequately treated. They do not offer any warranty so left with mouldy, wet, leaky, unusable shed.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Ruby UK
Hi Claire,
Thank you for taking the time to leave us feedback. I’m very sorry to hear you are unhappy with your shed.
Please do reach out to us so we can look into this for you and get something sorted! 😊
Kindest Regards
Kate
Ruby
Deliv ery was ridiculously early
Deliv ery was ridiculously early. The shed is flimsy at best
16. februar 2026
Besvarelse fra Ruby UK
Hi Mike,
Thank you for taking the time to leave us a review. I’m sorry to hear that you were unhappy with your order.
I have sent you an email so we can discuss this further and get the issue resolved for you. I look forward to hearing from you soon. 😊
Kind Regards
Kate
Ruby
Disappointing.
Timber was completely soaked on arrival. Timber was not accurately cut to the correct length the variation was wild.
19. februar 2026
Besvarelse fra Ruby UK
Hello Tom,
Thank you for taking the time to leave us a review. I'm very sorry to hear there were issues with the timber.
I have sent you an email so we can discuss this further and get something sorted for you! My apologies again, and I look forward to hearing from you. 😊
Kindest Regards
Kate
Ruby
Great quality product
19. februar 2026
Besvarelse fra Ruby UK
Hi John,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with the quality of the product. Your feedback is greatly appreciated.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
A great quality product and very…
A great quality product and very reasonably priced.
It appears very sturdy and well made.
Extremely pleased with my purchase.
18. februar 2026
Besvarelse fra Ruby UK
Hi Anna,
Thank you for your wonderful review.
We’re delighted to hear that you’re pleased with the quality and value of your purchase, and that it feels sturdy and well made. It’s great to know you’re extremely happy with it.
We hope to assist you again in the future.
Kindest Regards,
Lydia
Ruby
Besvarelse fra Ruby UK
Hi Micheal,
Thank you for your kind review.
We’re delighted to hear that you’re pleased with your gate and that it looks great in place. It’s great to know you’re happy with its solid build.
Please feel free to get in touch if you need anything further.
Kindest Regards,
Lydia
Ruby
The company is legit and deliver but...
The company is legit and deliver. I had a first delivery that went fine, but the second was disappointing. The planks were packed fine but when I opened, the planks in the middle were very wet with a lot of verdigris. I will clean it and it will be probably fine, but not nice to see... I mean, all you want when you get wood delivered is good quality, otherwise you go to B&Q.
18. februar 2026
Besvarelse fra Ruby UK
Hello David,
Thank you for taking the time to leave us a review. I'm really sorry you received some lengths that were not up to scratch!
I have sent you an email so we can discuss this further and get that all sorted for you. I look forward to hearing from you! 😊
Kind Regards
Kate
Ruby
Over all service was fantastic
Over all service was fantastic, quality of the shed is really good, would definitely recommend Ruby Sheds.
18. februar 2026
Besvarelse fra Ruby UK
Hi Kevin,
Thank you for your wonderful review.
We’re delighted to hear that you were pleased with the overall service and the quality of your shed. It’s great to know you would recommend Ruby Sheds.
We hope to hear from you again soon.
Kindest Regards,
Lydia
Ruby
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.