Rocket Fibre Anmeldelser 

Great customer service and super fast broadband

Quick delivery and easy setup! Amazing upload and download speeds

Super fast internet and very good service

Brilliantly fast wifi, very easy set up and installation. Easy communication via email or phone call very quick response always happy to help.

Brought a house that had see the light and they seemed expensive and had slower speeds than others, so shopped around and found Rocket fibre.

It’s been active for 2 weeks and it’s working very well. I have 960 down and 960 up consistently. Everything is working perfectly.

I had quite a lot of questions which were answered very quickly and with great knowledge. Superb support.

The only issue I’ve had is the the eero routers don’t work with my Hypervolt ev charger so I changed to tp-link deco and now all is great.

In summary - very happy and impressed with the service I’m receiving.

Prompt delivery of router. Quick set up. Had zero issues with broadband. Highly recommend

Very quick to respond to questions, activation date was faultless, very easy set up, seamless transition from one provider to another

Just moved in to a new build and internet infrastructure was through ONFL. Had a look at providers and Rocket Fibre was well recommended and provided speeds needed.
Set up was simple despite a few issues builder (not Rocket Fibre) related.
Rocket Fibre were brilliant at working with us, the customer, with the builders and the engineers to ensure that we had a connection as soon as possible.
It was refreshing to speak to the same person at customer service (Danielle - who was brilliant!) each time I called, and it added a personal touch and consistent support. I couldn't recommend Danielle and their customer service any more highly.
Functionability through the app is very good and speeds are as advertised.
A really good experience with a provider that I hadn't previously heard of but would now highly recommend!

Super easy to setup, support was very helpful on the initial enquiry! Speed has been good and no outages so far, so pretty satisfied early on :)

I changed from my previous supplier because of dissatisfaction and chose `Rocket Fibre because of recommendations from family and friends. It was ease to set up the new account. A few problems on switch over day but a phone call to support sorted them out satisfactorily.

Super easy ordering, set up and service quality. Used the support service too for a query and got a quick reply and answered questions.

Amazing company. Professional service, fast broadband installation. Highly recommend 👌

I contacted Rocket Fibre to ask a straightforward question regarding cancellation: if I cancel on a specific date, what is the exact end of the billing period and what charges will apply?

Despite asking clearly multiple times, I was repeatedly told they are “unable to provide a cease date until cancellation has been processed.” This does not address the question. A customer should not be required to proceed with cancellation before understanding the financial consequences.

Clear billing information and predictable notice periods are basic consumer protection principles. Customers have the right to know how final charges are calculated before committing to cancellation. Being unable or unwilling to provide this clarity places the customer in a position of financial uncertainty.

The responses felt repetitive and template-based, rather than addressing the core issue of billing transparency. Instead of explaining how the end-of-bill date is determined, the same statement was repeated.

For a telecommunications provider, this lack of transparency is concerning. Cancellation policies should be clear, structured, and easy to understand. Customers should not have to escalate or threaten regulatory action simply to obtain basic billing clarity.

Based on this experience, I have serious concerns about the transparency of their billing practices and overall consumer communication standards.

As someone who works from home, I rely entirely on a stable and predictable internet connection. Unfortunately, my experience with Rocket Fibre has been consistently disruptive and stressful.

I have experienced repeated outages, including situations where the connection failed again shortly after being informed that everything was operating normally. These interruptions have resulted in dropped video calls, disrupted remote sessions, and missed or rescheduled meetings. This directly impacts professional credibility, productivity, and daily work performance.

In addition, my static IP address was changed without clear advance notice. For users who depend on remote access setups, firewall configurations, or hosted services, this creates avoidable downtime and unnecessary stress. There was no structured communication outlining the reason, impact, or preventative measures.

Support responses often felt template-based and did not fully address the technical concerns raised. Tickets were closed without comprehensive resolution details, and the escalation process lacks clarity.

For remote workers, reliability and transparency are essential — not optional. The repeated instability and limited communication have significantly reduced my confidence in the service.

As a result, I have already started looking for a more reliable provider.

I hope meaningful improvements are made in service stability, incident management, and communication standards.

Had Rocket fiber 1GB service installed a couple of weeks ago. City fiber installer arrived promptly and explained the process, they wore over shoe when entering the house and completed the install within a few hours. The Rocket fiber eero 6+ router arrived on Friday for the Monday install, I added it to my Amazon account and set it up with the additional router I had purchased from ebay to make sure the WiFi covered the whole house, other wise wifi in the loft may have been poor. The eero speed test in the app is consistently reporting 900 + up and down without fail. If I test from a wired PC I can see similar results, obviously on wifi speedtest is showing less due to limitation of PC and router WiFi. I ordered my service with a fixed IP address as to allow my Jellyfin server to work correctly as without this my daughter would not have been able to connect to our house. Happy with process from start to finish email from Rocket to inform me of install and no issue with install.

Really helpful advice from Rocket fibre. It is working perfectly and I am so pleased with it.

Absolutely rubbish Internet supplier, please don't bother signing up with them!
Paying for 900mbps.... getting 400mbps at best, even slower upstairs. Ring doorbell doesn't work as the signal is crap, even with a mesh booster.
Tv watching youtube/netflix keeps buffering which it never did before when I was with zen. Customer service is shocking too!

Edited after rocket fibre response.
Complete lies.. there had been quite a few messages before I wrote this review. And nothing has been resolved! My Internet is even poorer now at 200mbps, I even brought another eero to use as a mesh as advised by yourself. Which made zero difference! The tv keeps buffering which it never did before when I was with zen, and my ring doorbell doesn't work because it's very low on signal. Nothing has been resolved!

First complain:

My recent experience with Rocket Fibre has raised significant concerns regarding customer data management and complaint handling.

I strongly advise customers to think carefully before storing any card or bank details on this platform.

Communication has been poor, and responses to formal complaints have been slow and unclear. When issues arise involving payment information, you expect transparency, accountability, and proper documentation. That has not been my experience.

In addition, I have concerns regarding how customer data is handled under UK GDPR standards. Companies operating in the UK should demonstrate clear compliance, strong internal controls, and a structured complaints process. I did not see sufficient reassurance in this area.

Another concern is the lack of a visible physical office where customers can escalate matters formally or deliver correspondence in serious situations. For a telecom provider handling recurring payments, this is worrying.

For these reasons, I cannot recommend this provider. AVOID SHARE YOUS CARD BANK DETAILS!

Proceed with caution.

————————————-

Second Complain:

THIS RESPONSE IS NOT ACCURATE.

FOR THE LAST 12 MONTHS, PAYMENTS HAVE BEEN MADE USING MY PERSONAL CARD. MY PAYMENT DETAILS WERE UPDATED APPROXIMATELY 12 MONTHS AGO.

ON THE 13TH MONTH, WITHOUT MY CONSENT OR ANY NEW AUTHORISATION, AN ALTERNATIVE CARD BELONGING TO A THIRD PARTY WAS USED. I DID NOT AUTHORISE THIS CARD TO BE USED AS A BACKUP PAYMENT METHOD.

IF A CARD BELONGING TO ANOTHER PERSON REMAINED ACTIVE ON MY ACCOUNT WITHOUT EXPLICIT AND CURRENT CONSENT, THAT REPRESENTS A SERIOUS FAILURE IN PAYMENT CONTROL AND ACCOUNT MANAGEMENT.

I DISPUTE THE CLAIM THAT THIS WAS A PROPERLY AUTHORISED PAYMENT METHOD FOR CURRENT USE. HISTORICAL USE DOES NOT EQUAL PERMANENT OR IRREVOCABLE CONSENT.

CUSTOMERS SHOULD BE EXTREMELY CAREFUL ABOUT SAVING CARD OR BANK DETAILS. ENSURE THAT ONLY ACTIVE AND AUTHORISED PAYMENT METHODS REMAIN ON YOUR ACCOUNT.

I MAINTAIN MY CONCERNS REGARDING DATA HANDLING, PAYMENT OVERSIGHT, AND COMPLAINT TRANSPARENCY.

PROCEED WITH CAUTION.

___________________

Third Complain:

AVOID – Charging Without Service, Blocking Switch & Serious Billing Concerns

My experience with Rocket Fibre has escalated from a simple billing issue to a serious consumer rights concern.

For 12 months I paid using my personal card after updating my payment details. Despite this, a previous card linked to a former joint account remained stored on the system and was treated as an alternative payment method.

When this issue was disputed, instead of resolving it properly:

• A final bill was issued extending charges until March
• My service stopped working over the weekend
• A cease date was placed in the OFNL system, preventing my new provider from activating service immediately

So I am currently:
• Being billed
• Without working broadband
• Blocked from switching immediately

This is unacceptable.

My home relies on smart infrastructure, including heating and energy systems. With temperatures in Bicester around 2°C, loss of connectivity has had real impact on my household. I was forced to arrange alternative accommodation due to the disruption.

I also strongly question the practice of retaining multiple payment methods without clear and current consent. Customers should carefully review what cards remain saved on their accounts.

The complaints process has been defensive rather than solution-focused, and I have had to escalate this matter to the relevant regulators.

If you value transparency, switching freedom, and clear billing controls, think carefully before signing up.

Proceed with caution. DO NOT SHARE YOUR BANK CARDS DETAILS WITH THIS COMPANY!

Great support and assistance from the team.

Router was delivered in less than a day and the network was set up as soon as the connection went online so our new home was set up with Internet and TV services very quickly.
No problems with the service after the first month.
A query I had was dealt with promptly