What amazing service. I'd never heard of this company but I'm glad I have now! The simplest set up, amazing customer service. Smooth from start to finish.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Been with GO internet for 4 weeks. It’s been totally fine, however… An internet outage on Friday evening and no technical support until Monday. Absolutely unacceptable for an ISP to not provide ANY... Se mere
Virksomheden har svaret
I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on m... Se mere
Virksomheden har svaret
Excellent service! The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Fast and fuss free broadband!
Super-fast broadband - Excellent customer service
Our call centre is and will always be based in the UK. We are truly fanatical about delivering the best customer experience.
Kontaktoplysninger
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, Storbritannien
- 01983770000
- sales@gointernet.co.uk
- gointernet.co.uk
4,3
Fremragende
330 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
What amazing service
What amazing service. I'd never heard of this company but I'm glad I have now! The simplest set up, amazing customer service. Smooth from start to finish.
12. juni 2026
Multiple unexplained, prolonged service interruptions
I have had multiple unexplained service interruptions in the 2.5 months of being with Go Internet. Some have lasted as long as 12 hours! I'm subscribed to their highest (most expensive) package, yet I can't get value for my money. Right now, I am without internet connection, another unexplained, unexpected incident. This sort of unreliability is not acceptable. I have had occasions where I've been unceremoniously cut off from meetings as the internet just drops without warning! This is very poor service indeed, and I may be forced to reconsider my subscription.
Update following response from Go Internet
My review is 100% factual. Between roughly 8pm on 27th April to about 8.15am on 28th April, our service was interrupted. As your offices were closed, the earliest I could reach someone was 8am on 28th April. I spoke to one Sam between 8.36am and 8.48am who informed me that he could see that our service was restored soon after 8am, but he couldn't find any explanation for the outage. I asked if he could kindly investigate and call me back to let me know what the cause of the outage was, to forestall future occurrences, and he promised to. Till date, he never called back. You can listen to the transcript of my call.
This is the first I'm hearing of any overnight maintenance work which interrupts service of customers in my area. Perhaps your company should consider informing customers via multiple communication channels available to them that these sorts of interruptions should be expected, the dates of the planned interruption, and the potential duration of such interruptions. That is good service management, as well as customer relationship management. As a first-time customer of Go Internet, the service leaves much to be desired. That is my experience and feedback.
4. juni 2026
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi there,
Thank you for taking the time to share your feedback — we're sorry to hear you've been feeling frustrated.
We do want to be upfront though, because we feel some of the picture painted here doesn't quite reflect the reality. Go Internet has not had any outages on our network lasting anything close to 12 hours, and we'd hate for prospective customers to read that and get the wrong impression.
Your service runs over the OFNL network, who have been carrying out extensive planned works across their infrastructure over recent months. Some of this maintenance is carried out overnight — not ideal, we know, but it's done that way to keep disruption to a minimum during the hours most people actually need their connection.
We absolutely understand that any interruption is annoying, and we're not dismissing that. But we do feel that describing the service as not providing value for money is a little harsh given the circumstances. The vast majority of your service time will have been running smoothly, and the interruptions you've experienced are linked to essential network improvements that will ultimately benefit everyone on the OFNL network — including you.
We hope things feel more settled for you soon, and we're always here if you need us.
Best Regards,
Trevor.
Managing Director.
Very professional outfit
Very professional outfit, easy going ordering system, and every agent I have spoke to has been professional and sorted out issues otmr questions I have asked
21. maj 2026
Besvarelse fra Go Internet
Peter, what a lovely way to start the day.
Thank you so much for taking the time to leave us such a review — we genuinely love hearing this kind of feedback!
I'll be sure to pass your kind words on to the team — they'll be absolutely chuffed!
Thanks for choosing Go Internet.
Best Regards,
Trevor.
Managing Director.
Besvarelse fra Go Internet
Thanks for the great review Florian, welcome to Go Internet.
Best Regards,
Trevor.
Managing Director
Besvarelse fra Go Internet
Hi Simion,
Really pleased to hear the team hit the mark, thanks for choosing Go Internet.
Best Regards,
Trevor.
Managing Director.
Completely hassle free set up
Completely hassle free set up, really friendly and helpful staff answering the phone and I couldn't be happier with their knowledge and assistance. Top stars.
13. maj 2026
Besvarelse fra Go Internet
Natasha, this has genuinely put a smile on our faces!
Our team work really hard to make everything as smooth and straightforward as possible, so it's brilliant to hear it all came together for you. We'll absolutely pass your lovely words along to the staff who helped — they'll be chuffed!
Thanks so much for taking the time to share this. We're always here if you need us!
Kind Regards,
Trevor.
Managing Director.
Besvarelse fra Go Internet
Thank you for the great review John! Fast, reliable and does what it says on the tin — that's exactly what we strive for. Welcome to Go Internet!
Kind Regards,
Trevor.
Managing Director
Very happy with Go Internet
Very happy with Go Internet - consistent internet connection is what i get on a daily basis - and i am happy with it.
31. marts 2026
Besvarelse fra Go Internet
Thank you for the great review Elson! Consistent, reliable internet — that's exactly what we aim for. Really glad you're happy with the service. Welcome to Go Internet!
Kind Regards,
Trevor.
Managing Director
I am really pleased with the internet I…
I am really pleased with the internet I have now got
30. april 2026
Besvarelse fra Go Internet
Thank you for the review Alison! 🙏 Really pleased to hear you're happy with your connection. Welcome to Go Internet!
Kind Regards,
Trevor.
Managing Director
Easy to use, great performance
I ordered the service and within two days the equipment arrived. I plugged it in and it all worked immediately. There was one minor issue that was resolved instantly by the support person.
27. april 2026
Besvarelse fra Go Internet
Hi there!
Two days from order to up and running — just the way we like it! And it's great to hear that our support team were on hand to iron out that minor hiccup straight away. That's exactly the experience we strive for.
Thank you so much for taking the time to leave a review, it really does mean a lot to us. Welcome to Go Internet!
Kind regards,
Trevor.
Managing Director.
An internet outage on Friday evening…
Been with GO internet for 4 weeks. It’s been totally fine, however…
An internet outage on Friday evening and no technical support until Monday. Absolutely unacceptable for an ISP to not provide ANY out of hours support. When my contract ends I shall be switching providers if this is still the case in 18 months time.
24. april 2026
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi Kirk,
Thank you for taking the time to leave a review — feedback like this, whether positive or not, genuinely helps us improve.
We're sorry to hear the outage on Friday evening was frustrating, and we completely understand how disruptive a loss of internet can be. To provide a little context on what happened: the outage was caused by a local fault on the OFNL network, which, unfortunately, falls outside of our direct control. During the outage, a factory reset was performed on your router which prevented the service from automatically recovering once the network was restored.
On the subject of out-of-hours support — I did actually attempt to call you personally on Sunday to help get you back online, though we were unfortunately unable to reach you. Our team then got you sorted first thing Monday morning.
We hope this context is helpful, and we'd love the chance to restore your faith in us over the coming months. Please don't hesitate to reach out if there's anything we can do.
Kind regards,
Trevor.
Managing Director.
Selected Go Internet on Tuesday
Selected Go Internet on Tuesday, kit arrived today, plugged the server in and it all worked straight away. Performing a treat so my early experience is very positive.
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi David,
We're pleased to hear you're up and running within a couple of days - that's the kind of story we love to hear!
We're thrilled your early experience has been such a positive one, thanks for choosing Go Internet.
Kind Regards,
Trevor.
Managing Director.
10/10 would recommend
Customer Service was great over the phone as I was setting up. The price is fair and I have no issues with the quality of broadband provided. So all in all would wholeheartedly recommend. 10/10
14. april 2026
Besvarelse fra Go Internet
Hi Cain,
Thank you for your great review — we're delighted to hear you've had such a positive experience with us!
Thanks for choosing Go Internet.
Kind regards,
Trevor.
Managing Director.
Great support
Left my I.P. after 4 years due to offer on speeds by Go Internet. Thought it was too good to be true it has worked out great. No hidden agendas, doing exactly what they said. At first there was bit of an issue with the connection cross over and where my router was only letting through less than a quarter of the speed. Spoke to Sam and Ashley in customer service, they talked me though it and came on to my PC remotely. Turned out to be an OFNL issue which Go Internet was able to resolve directly. Now getting the the correct speeds and all good! Would recommend on any OFNL development.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi Lewis, thank you for the brilliant review! We're really pleased the move to Go Internet has worked out well for you.
It's great to hear Sam and Ashley were able to get to the bottom of the connection issue and get your speeds where they should be. We'll be sure to pass your kind words on to them.
Thanks for choosing Go Internet and for the recommendation — it means a lot!
Kind Regards,
Trevor.
Managing Director.
Bad customer experience
Bad customer experience. They delay addressing to your needs. It took about 2 weeks before they can send an engineer to check whats wrong with my connection.
9. april 2026
Besvarelse fra Go Internet
Hi Elijah, thank you for your feedback — we're sorry to hear you felt let down by the experience.
We worked hard behind the scenes to get this resolved, though we appreciate that the two-week wait was frustrating. On this occasion, the delay was unfortunately outside of our direct control, as we were dependent on our supplier (OFNL) to respond and send an engineer.
We hope your connection has been running smoothly since. Please don't hesitate to get in touch if there's anything else we can help with.
Kind Regards,
Trevor.
Managing Director.
Besvarelse fra Go Internet
Thanks for the kind words — really glad we could help! Thanks for choosing Go Internet.
Kind Regards,
Trevor.
Managing Director.
The worst internet we've ever had
The worst internet we've ever had. We recently moved in to a new apartment and unfortunately Go is the only provider in the area - although I am not sure what they are providing because the internet is down more often than not. It disconnects almost every day, currently it has been down for 40min and counting. I normally work from home half the week, but I will not be able to continue to do so because the internet is totally unreliable. I can't wait for other providers to finally expand to this area, we will never look back.
And looking at their responses on Google Reviews, they have a LOT to learn about customer service and about how to talk to people who pay them.
8. april 2026
Uopfordret anmeldelse
Besvarelse fra Go Internet
HI Susan,
Thanks for your review on both Trustpilot and Google.
This doesn’t sound right. If this is genuinely the case, we’d recommend contacting our service desk so we can investigate your connection further. We would have reached out directly, but we’re unable to locate an account under your name.
The outage last night was caused by our underlying network provider, OFNL. We’re very sorry for the disruption. When maintenance is carried out on their infrastructure, it is unfortunately outside of our control.
Kind regards,
Trevor
I've moved into a new build and due to…
I've moved into a new build and due to the builder doing a deal with certain internet providers. I've been limited on choice. I can honestly say the customer service is terrible I've had 1 response out of multiple emails. Still no internet such a poor service
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi Luke,
I have found your order and a member of the team is sorting this right now. I can only apologies of the delay in getting your order sorted - but we want to make it right with you. Someone will get in touch with you shortly.
Best Regards,
Trevor.
Managing Director.
Besvarelse fra Go Internet
Thank you for taking the time to leave a review—we really appreciate it.
We’re proud to have a UK-based support team here on the Isle of Wight, so it’s great to hear that you found the service helpful. Providing clear, friendly support is a big part of what we do.
If you ever need anything in the future, don’t hesitate to get in touch.
Kind Regards,
Trevor.
Managing Director.
New set up
I needed some help with the connection and I had technical support on the end of the phone in the UK within seconds talking me through it and we were all up and running in minutes.
Great service and so far seems strong connection 👍
31. marts 2026
Besvarelse fra Go Internet
Thank you for the great review! 🙏 We're glad we could get you up and running so quickly! We hope you continue to enjoy the connection. Welcome to Go Internet! 🚀
Kind Regards,
Trevor.
Managing Director
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
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Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.