What amazing service. I'd never heard of this company but I'm glad I have now! The simplest set up, amazing customer service. Smooth from start to finish.
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Been with GO internet for 4 weeks. It’s been totally fine, however… An internet outage on Friday evening and no technical support until Monday. Absolutely unacceptable for an ISP to not provide ANY... Se mere
Virksomheden har svaret
I recently moved into a new build property and ordered Go Internet a few days before completion. The router was posted to my current address, so that I had it to take with me, and all I had to do on m... Se mere
Virksomheden har svaret
Excellent service! The engineer arrived when he said he would and installed the service promptly and efficiently. He (Josh) was very friendly and knowledgeable and put the equipment exactly where I... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Go Internet is a reliable UK based company with a friendly team of knowledgeable and helpful people who are passionate about making communications work efficiently – wherever you are.
Fast and fuss free broadband!
Super-fast broadband - Excellent customer service
Our call centre is and will always be based in the UK. We are truly fanatical about delivering the best customer experience.
Kontaktoplysninger
23-25 Fortis House. Cothey way, PO33 1QT, Ryde, Storbritannien
- 01983770000
- sales@gointernet.co.uk
- gointernet.co.uk
4,3
Fremragende
330 anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 1 uge
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Utterly unreliable
Utterly unreliable. Service gets worse and worse. Dreadful
22. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Go Internet
We’d really like the chance to look into this for you. We reached out through Trustpilot for more details, but unfortunately didn’t receive a response — and we don’t have any record of an account under your name, so we’re a little puzzled!
If you could get in touch directly, we’d be happy to investigate and help resolve any issues you’ve experienced.
Best wishes,
Go Internet
Appalling service
Appalling service, switched off my connection due to an admin error, didn't inform me and now claim they can not restore it. Left my property without wifi claming they are unable to deal with it due to an issue with OpenReach, whilst this issue is genuine I am shocked and how hopeless they have been at escalating it and finding a solution. Comms present as approachable and friendly but in reality hopeless and unreliable.
19. oktober 2025
Uopfordret anmeldelse
Besvarelse fra Go Internet
We’re really sorry for the inconvenience caused by this situation — we completely understand how frustrating it must be to be without a connection.
It’s important to mention that due to the admin error, your account hadn’t been billed for the service for the past 11 months. While this was of course unintentional, it does mean you’ve been receiving broadband free of charge during that time.
Our team has already placed an order for a brand-new service, but as this requires Openreach to complete new fibre installation work, there can unfortunately be delays outside of our direct control. We’re continuing to chase this with them to get you back online as soon as possible.
Best wishes,
The Go Internet Team
All went well the young men were great…
All went well the young men were great we are very happy with go Internet highly reconnmend thankyou
17. september 2025
Besvarelse fra Go Internet
Thanks very much for your kind words Janet, we'll pass them on to Alex and James.
Best Wishes,
Go Internet
Besvarelse fra Go Internet
Thanks for the lovely review Scott. Delighted to hear that our Wi-Fi router is hitting the mark.
Excellent!
19. september 2025
Besvarelse fra Go Internet
Thanks for taking the time to review us Emma - we appreciate it. Welcome to Go Internet :)
Consistently poor speeds and now zero customer service
Update 29/08/2025
Rather than resolve my complaint, you chose to call me a liar and even claimed my review was “AI generated.” That is unprofessional and unacceptable.
English is not my first language and I use tools like Grammarly to support my daily communication — for you to mock that publicly is disgraceful.
The facts are clear: I never once received the advertised speeds on my “Full Fibre 900” package, I lost service during your outage with no reply to my emails, and your own email told me it is my responsibility to have backup broadband.
Original Review:
I’ve been with GoInternet since Nov 2024 on their “Full Fibre 900” package and not once have I achieved the advertised speeds. Download speeds consistently fall well below what I am paying for, despite repeated tests across different times and setups.
Most recently, my service went down completely early in the morning and I raised the issue immediately. I did not even receive a reply. I was forced to travel into London to work from my office because I couldn’t rely on the internet I’m paying for at home. Three days later and still waiting for a reply.
The lack of response is appalling. Not only has the service never lived up to the advertised speeds, but customer support appears non-existent. At this point, I am questioning why they are allowed to advertise premium speeds they cannot deliver, and why customers are left without any resolution or acknowledgement.
If you value reliability, transparency, or customer support, I strongly advise you to look elsewhere.
25. august 2025
Uopfordret anmeldelse
Besvarelse fra Go Internet
Hi Mario,
This is such an unfair review.
We have not had a single support ticket (email or phone) from you since you joined regarding the alleged slow speeds. The team would be very happy to test this service with you and if indeed the headline speed is not being met - this would be raised with our suppliers.
It should be noted that all your Speed Tests have been conducted over Wi-Fi. It is unreasonable to expect 900Mb/s over a Wi-Fi connection. I am certain, if you cabled into the device with a well resourced computer, with an ethernet cable you would receive the headline speed.
During the time you state you had no service, we were suffering from a network fault - which our engineers resolved as quickly as possible. Our service status page was updated during the course of the network event.
As I am sure you might imagine a lot of people wanted to talk to us during the network outage - which is why our helpdesk was very busy. For you to suggest that our customers support is non-existent is very disingenuous.
I note your Trustpilot account is new. It's very noble of you to take the time to sign up to Trustpilot just to trash our brand.
I will now respond to your AI Generated complaint email.
Regards, Go Internet.
Great service
I had my GoInternet service installed recently and the whole process went without a hitch. The speeds have been consistently reliable, which makes a big difference day to day. Their customer service has also been excellent — whenever I’ve needed to get in touch, I’ve hardly had to queue and always felt well looked after. Really pleased with the service and would happily recommend them.
7. august 2025
Besvarelse fra Go Internet
Thanks for the great review Stuart.
So Far So Good!
Order was easy to set up and so far the internet speed seems to be great from the tests I have completed.
7. august 2025
Besvarelse fra Go Internet
Thanks for Joining Go Internet Martyn. Very pleased to read the service is meeting your expectations.
Every problem been sorted over the…
Every problem been sorted over the phone with politeness from your staff.
Especially as I have memory issues and health condition.
Also could you send me a letter like welcome me to you and any contacts I may need.
Also as proof to benefits office if they should requested out goings at any time.
Many thanks Alan plain
9. august 2025
Besvarelse fra Go Internet
Thanks for the review Alan, thanks for choosing Go Internet.
Prompt service
Very helpful staff on the telephone. A very helpful man on the phone called me back eventhough I didn't leave a message. Great customer service.
9. august 2025
Besvarelse fra Go Internet
Thanks for the 5 star review. We're pleased our CS team were able to exceed your expectations.
Very prompt service carried out by the…
Very prompt service carried out by the engineer at a good price
7. august 2025
Besvarelse fra Go Internet
Thanks David, we're pleased to have you with us.
Delivery as promised and good support service
Very helpful and friendly also easy to get through. Equipment arrived in good time made more complicated because of house move. Relatively easy to set up help available if needed. So far fast speeds and good coverage over a 3 level house with multi streaming taking place.
25. juli 2025
Besvarelse fra Go Internet
Thanks for the excellent review Susan. Pleased to hear our whole home Wi-Fi product is getting the service across your whole home.
Customer support excellent
Customer support very helpful and available! Also went above and beyond to hand deliver my Router when Royal Mail 24 service failed!
25. juli 2025
Friendly, tidy and professional install
The installers were friendly and very thorough in locating the aerial for best performance. They did a very neat installation and cleaned up carefully when finished. Speeds are exactly as advertised and very stable. Great service, highly recommended.
16. juli 2025
Uopfordret anmeldelse
Only just joined. Good so far.
Can’t give any more than 4 stars yet as we have only just joined. Set up was quick and easy except for the connector for the phone missing from the equipment pack. Contact with customer service was quick and this was resolved without any further hassle.
So far very good. Thank you.
10. juli 2025
Uopfordret anmeldelse
Hassle free throughout the whole process
25. juni 2025
This company is a breath of fresh air
This company is a breath of fresh air! I had a bit of an usual request but Go Internet wern't fazed and dealt with my enquiry very professionally. Rural internet installed in my static caravan.
The installers are also worth a mention. Very friendly, neat and tidy. All done in around an hour and a half.
Brilliant service!
6. juni 2025
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.