Had a problem with the frame on my polarised glasses Rock bros sent me new glasses within a week Brilliant customer service Glasses are comfortable to wear with helmet and the interchangeable le... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small. Customer service very helpful, arranged return (free)... Se mere
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Se mere
Hello I place my order, UK-Shopify-41548, on July 8 and according to your information I should get it after 7 working days. Today is the 22 of July and I'm still waiting....!!! And people still... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Kontaktoplysninger
Goethestr. 11e, 15234, Frankfurt , Tyskland
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
God
306 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 86 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Keep sending damaged second hand…
Keep sending damaged second hand products.
I ordered a child’s bike helmet for my son’s birthday, the first helmet to arrive was damaged with damaged packaging which had clearly been returned previously. Their customer service said this had been a mistake and after returning the first item, they sent a replacement. The replacement that arrived was another return, with the previous label and other individuals details still on the box. Again this item had signs of damage and the box had clearly been opened before.
7. marts 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Hi there,
We’re truly sorry for the disappointing experience you had, especially after receiving not just one, but two items that did not meet expectations. We completely understand how frustrating this must have been, particularly as it was meant to be a birthday gift.
This is not the level of quality or experience we want any of our customers to have. Following your feedback, we have taken immediate steps to review and strengthen our quality control and packaging processes to prevent this from happening again.
We genuinely appreciate you bringing this to our attention. Feedback like yours is incredibly valuable and helps us improve.
If there is anything further we can do to make this right for you, please don’t hesitate to reach out to our support team — we’d really like the opportunity to restore your trust.
Thank you again for your patience and understanding.
Way better then I expected
Way better then I expected. My job relies on travelling by bike and I have to fit numerous items. These bags are huge! They’re also solid and don’t fall off the back of my bike like my last panniers would do. Definitely worth the buy!
2. marts 2026
Uopfordret anmeldelse
The balaclava is fine but delivery took too long
The balaclava is fine, it's the third one I've bought from Rockbros, but it took so long to deliver that the event that I was hoping to wear it at was over by the time it arrived. However, I got a lovely response from Rockbros on this site and would still recommend their products.
4. marts 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Thank you for your continued support and for choosing our balaclava again — we truly appreciate your trust in ROCKBROS products!
We’re very sorry that the delivery took longer than expected and that it didn’t arrive in time for your event. In some cases, we ship from the warehouse with available stock to ensure the product can be dispatched as quickly as possible, but shipping times can still vary depending on the location and logistics conditions.
Your feedback is very valuable to us, and we’ll continue working to improve our shipping experience. We hope the balaclava will still serve you well on many rides and outdoor activities ahead. Thank you again for your support!
Excellent customer service
I ordered a pair of cycling shoes over covers. Unfortunately there was a small issue, but on contacting Rockbros, they dealt with the problem quickly and efficiently. Everything now spot on.
26. februar 2026
Uopfordret anmeldelse
Overshoes
Website easy to use. Out of stock products very obvious.
Purchased overshoes, they were sized correctly, excellent quality, delivered promptly.
They have been well tested in the current wet weather. Very pleased with my dry feet.
12. februar 2026
Uopfordret anmeldelse
Great product and support
Great product! I had an issue snapping one of the clips on my fence, taking my bike out. Contacted support and they were fast to reply and very helpful. Sent out new clips free of charge!
26. februar 2026
Uopfordret anmeldelse
cycling glasses…
I purchased a pair of cycling glasses for my husband but unfortunately they were too big and dropped off when he leant forward. I contacted Rockbros sport for a refund. They got back to me quickly with the process which was easy to follow. My full refund was processed. I would definitely order from them again.
14. februar 2026
Uopfordret anmeldelse
Removable pannier fixings - yes they can be fixed!
Review edited after dealing with rockbrossport.co.uk : I love these panniers, but should part of them break (which mine did, the plastic fixing part) don't settle for being told by amazon or rockbros in Germany that the website directs you to, that you cannot buy a replacement. Contact the UK guys. Super helpful and sorted me out within 24 hours. Great service. Thanks Leo
20. november 2025
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Hello, thank you for your message and for supporting ROCKBROS.
We’re sorry for the inconvenience caused. After checking, it’s possible that your previous message may not have reached our after-sales team yet or may have been missed, and we sincerely apologize for any confusion.
Please contact us again at service@rockbrossport.co.uk
and include photos of the damaged part. We will review the issue and then confirm whether a replacement part can be arranged for you as soon as possible. Thank you for your understanding.
Product never arrived- would not…
Product never arrived- would not recommend
5. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
We sincerely apologize for your order not arriving as expected. To help us investigate, please send your order number to service@rockbrossport.co.uk
. Our team will look into this immediately, and if there was an issue on our side, we’ll make sure it’s resolved as quickly as possible.
Delighted with this purchase
Delighted with this purchase. The panniers look good quality and the price is in line with the quality
10. februar 2026
Uopfordret anmeldelse
Efficient response b
I got in touch following a light not working on my helmet. After a quick review I was offed a replacement, no quibble. Quick, speedy, professional. Thank you!! 🚴
16. februar 2026
Uopfordret anmeldelse
Terrible
Terrible. My order wasn’t delivered and I’m still waiting a month later
16. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Sorry to hear about this experience. Please contact us at service@rockbrossport.co.uk
with your order number, and we’ll check the delivery details for you. If we confirm any shipping oversight, we will arrange a reshipment without delay. Thank you for your understanding.
Strong good looking water resistant bag!
Well made strong bags, I’ve converted my Brompton to electric and this bad is perfect for the 2kg battery with slight modification to a inside lining it fits like a glove. The mounting is strong and easy to fit and has the added security of a stem strap. This is the 3rd bag and what ever use I’ve bought them for they work perfectly. They are very water resistant to. Sides are spot on to. Great strong nice looking product.
1. januar 2026
Uopfordret anmeldelse
simple
simple
I would have liked the strap and buckle that goes over the top of the pannier, for the buckle to be at the 'hanging end', rather than lower down.
What appealed to me were the two wearing feet underneath. Overt he years I have found that my Ortliebs have worn on the corners.
6. februar 2026
Uopfordret anmeldelse
Excellent customer service
Excellent customer service, I had a problem (my fault)with my light,Bracket broke when I fell of my bike,contacted them,resolved with a new Bracket, which they didn't need to do.Have purchased a few items, in the passed, no problems 😊
26. december 2025
Uopfordret anmeldelse
Ordered my lights 2 weeks ago and still…
Ordered my lights 2 weeks ago and still no package, only to be told was coming from China
I would not of bought cheap Chinese stuff
This is not an isolated occurrence, as a team mate is having exact same experience
4. februar 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Hello, thank you for your feedback and we’re very sorry for the frustration this has caused.
We sincerely apologize for the delivery delay. To help us check this properly, please email your order number to service@rockbrossport.co.uk
so our team can investigate the shipping status for you. If we confirm that the item was missed or not shipped correctly, we will arrange a replacement as soon as possible.
We truly regret the inconvenience and appreciate your patience. We hope you’ll give ROCKBROS another chance to make this right.
Great product
Great product, fits good, safety first, lights work great! Could do with a visor and different colours in my opinion but overall 5stars
1. februar 2026
Uopfordret anmeldelse
Cycle helmet excellent colourway &…
Cycle helmet excellent colourway & style delivered on time although a lot quicker delivery if ordered off amazon
30. januar 2026
Uopfordret anmeldelse
Great service and products are good…
Great service and products are good quality
20. januar 2026
Uopfordret anmeldelse
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