Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small. Customer service very helpful, arranged return (free)... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought these glasses, as I have a different style from Rockbros and I use the myopia frame with bi focal lenses in for long distance and short for seeing my computer whilst riding. These are more s... Se mere
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Se mere
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Kontaktoplysninger
Goethestr. 11e, 15234, Frankfurt , Tyskland
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
God
301 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Product quality and value looks great…
Product quality and value looks great on the unwrap but paniers need testing in ernest. Delivery good. Very satisfide.
9. maj 2026
Uopfordret anmeldelse
Nothing delivered
Nothing delivered
Text saying estimated delivery 25 April and still waiting
Sent an email asking them to check delivery with their courier and if missing arrange a replacement.
No answer but had a cheek to ask me for a revire
10. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
We’re very sorry for the inconvenience caused. Recently, our after-sales email system experienced an issue, which unfortunately meant we were unable to receive some customer emails in time.
Could you please contact us again via the “Chat with us” service on our website homepage? Messages sent there will go directly to our inbox, and our support team will help check your delivery and arrange a solution for you as soon as possible.
Thank you for your patience and understanding.
Very pleased with quality and size…
Very pleased with quality size everything
Described correctly and
Delivered when stated
Great product good price
Value for money
10. maj 2026
Uopfordret anmeldelse
The saddle is great
The saddle is great. Very comfortable and as a new rider I was able to go at least three times further than before without getting sore. I like the handle on the back for lifting the bike. The delivery time was quite long I was quoted 5-7 days but it took about 11 days. There was a bank holiday to contend with but the delay seemed to be on the originator end as it took days to even start the journey from China to the uk. Once in this country it only took 2 days to get to me.
7. maj 2026
Uopfordret anmeldelse
Oakley Competition
Easy website, quick delivery, great product, I’ve been using ‘Overpriced Oakley’ for years yes they’re great but when you can have RockBros for a fraction of the cost it’s a no brainer, definitely would buy more from them.
10. maj 2026
Uopfordret anmeldelse
Very good value Sold Secure Gold…
Very good value Sold Secure Gold folding lock. Easy to use with a carrier that fits easily on my bike rack.
Quick delivery.
28. april 2026
Uopfordret anmeldelse
Childs helmet was great quality and a…
Childs helmet was great quality and a brilliant gift for my grandson
1. maj 2026
Uopfordret anmeldelse
Good choice of products
Good choice of products. Good value. Website is easy to use.
30. april 2026
Uopfordret anmeldelse
Purchased tail back light
Purchased tail back light, send the wrong one, sent message (message 3) never answered...now I have karma luking at the action to take..next....very bad service....
23. april 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry for the inconvenience caused.
We sincerely apologize that you received the wrong tail back light and that your messages were not answered in time. This is not the level of service we aim to provide.
Our customer service email system recently had a technical issue, which has now been fixed. This may have caused delays or missed replies, and we are truly sorry for the poor communication.
We would like to help resolve this issue as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.
Again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Absolutely abysmal customer service
Absolutely abysmal customer service: many others have noted that if you want to return an item you need to email them. They never respond, suggest it's your fault because their reply went to spam (it didn't) and now they are blaming "email issues". What utter nonsense. Excuse after excuse.
The whole returns system that depends on emailing is ridiculous and outdated.
I have returned my item, it's been delivered and still no refund.
Avoid this company.
1. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are truly sorry for the poor experience and the frustration caused.
We understand that waiting for a return response and refund is extremely frustrating, especially after your returned item has already been delivered. This is not the level of service we want to provide, and we sincerely apologize for the delay.
Our customer service email system recently experienced an issue, which has now been fixed. However, we understand this does not change the inconvenience you have experienced.
We would like to check your return and refund status as a priority. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website with your order number and return tracking information. Once received, we will investigate immediately and arrange the appropriate refund as soon as possible.
Again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Men's lightweight padded tights
Bought men's lightweight padded cycling tights for the spring/summer. Size (small) exactly as size guide chart and fit really well. Seriously lightweight.
19. april 2026
Uopfordret anmeldelse
Livia sorted my issue and quickly sent…
Livia sorted my issue and quickly sent a replacement, it arrived and works perfectly, thanks
24. april 2026
Uopfordret anmeldelse
Order failed at first use
Order failed at first use, no response from customer service
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
We’re very sorry for the inconvenience you experienced with your order.
Due to a temporary issue with our email system, we may have missed your message. We sincerely apologize for the lack of response.
Could you please contact us again with your order number via our temporary email: service@rockbrosbike.de, or reach out to us through the online chat in our store? Our team will prioritize your case and assist you as soon as possible.
Thank you for your understanding and patience.
Best regards,
ROCKBROS Team
Still haven’t received the product
Still haven’t received the product. Initially I had good contact, but having sent 3 emails over the past 2-weeks asking for updates on my order, I’ve been ignored. Just had an email asking me to review the order, that I still haven’t received. Not a great experience considering the price of the product.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Hi there,
We’re truly sorry to hear that you haven’t received your order yet and for the lack of response to your emails — we completely understand how frustrating this must be.
Recently, we experienced an issue with our email system, which unfortunately caused some replies to not be successfully delivered. We sincerely apologise for this and any inconvenience it has caused.
Could you please contact us at service@rockbrosbike.de
with your order details? Our team will prioritise your case and get this resolved for you as quickly as possible.
Thank you for your patience, and again, we’re very sorry for the experience.
Best regards,
ROCKBROS Team
Easy to order & immediate email…
Easy to order & immediate email confirmation; scheduled delivery details and updates received.
Torque Wrench arrived as expected. Quality product, easy to use.
Great service & experience from start to finish as on previous occasions.
13. april 2026
Uopfordret anmeldelse
Great cycling glasses
Great cycling glasses, style and lenses are awesome, these are well worth the money, price, delivery, brilliant.
Can recommend 👏
2. april 2026
Uopfordret anmeldelse
Sold secure folding bike lock
I have purchased cycling items from rockbros before and trust the quality.
Even so I was sceptical that the folding bike lock would be such good quality for the price but it met my expectations exactly 💯
11. april 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.