Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small. Customer service very helpful, arranged return (free)... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I bought these glasses, as I have a different style from Rockbros and I use the myopia frame with bi focal lenses in for long distance and short for seeing my computer whilst riding. These are more s... Se mere
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Se mere
Service was good but unfortunately product not so. Purchased an out front mount that attached to handlebar bracket to resolve a slipping garmin mount. However, spacers were too long to be used and una... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Kontaktoplysninger
Goethestr. 11e, 15234, Frankfurt , Tyskland
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
God
301 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 91 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Two weeks and my order not here
Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry to hear that your order has not arrived and for the inconvenience caused.
We understand how frustrating this must be, especially if the tracking shows as delivered but you have not received the parcel. We have checked our current email queue, but unfortunately we have not been able to locate a previous message from you regarding this issue.
Please contact us as soon as possible through the **“Chat with us”** button on our website, as this is currently the fastest way for us to assist you. You can also email us at **[service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk)** with your order number and any Evri tracking information.
Once we receive your details, we will check the delivery status immediately and help you find a suitable solution.
We sincerely apologize again for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Worst customer service
Worst customer service , sent many emails but no reply.
Left with an expensive paper weight
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry for the poor experience and for the lack of timely response.
We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.
Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.
To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.
Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.
Kind regards,
ROCKBROS Customer Service
My order I placed 4 weeks ago was lost…
My order I placed 4 weeks ago was lost in transit. Rockbros re-sent another package after checking with their carriers.
Good communication and prompt responses!
Thanks and well done!
10. juni 2026
Uopfordret anmeldelse
Never responded about a return.
Never responded about a return.
Bought some glasses and they came quickly but were far too big for my head (which is quite big)
Followed returns procedure and emailed them to return within period but they never replied.
5. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry for the inconvenience and for not responding to your return request in time.
We understand that you followed our return procedure and contacted us within the return period, but did not receive a reply. This is not the service experience we want to provide, and we sincerely apologize.
Our customer service email system has recently experienced a technical issue, which may have affected some incoming messages. We are working to resolve this as quickly as possible.
To help us handle your return request faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and return request details.
Once we receive your information, we will check your case immediately and assist you with the return process.
Kind regards,
ROCKBROS Customer Service
My daughter chose some cycling sun…
My daughter chose some cycling sun glasses and when they arrived was gutted to discover that the glasses were missing from the case. I sent an email and customer service were so quick to rectify the situation and she had them in time for an event she wanted them for. She is very happy with the polarised kids sunglasses they are just what she wanted.
5. juni 2026
Uopfordret anmeldelse
I have always been a fan of Rock Bros…
I have always been a fan of Rock Bros and have bought many cycling products from them including components, bags, gloves and carrier. I have never had an issue with quality, design, function or (as some people seem to) with delivery speed. Date of experience is last purchase
11. maj 2026
Uopfordret anmeldelse
Road to sky 0.6 Ltr tops tube bag
Road to sky 0.6 Ltr tops tube bag
Great product - the BOA fixing is good
It slipped around the top tube a bit but that was easily sorted by attaching self adhesive Velcro patches to the the top tube and underneath the bag - can carry 4 snack bars, sun tan lotion and phone and all easily accessible on the move
31. maj 2026
Uopfordret anmeldelse
Great pair of socks excellent quality…
Great pair of socks excellent quality took a couple of weeks to arrive which is way too long but I’m not sure where your based . Would I buy again most definitely 👌🏻
12. maj 2026
Uopfordret anmeldelse
I ordered some cycle glasses
I ordered some cycle glasses. They were sent via EVRI. EVRI kept trying to deliver to the wrong address and so I never got the glasses. Contacted Rockbrosport via chat and they immediately sent out a replacement pair which arrived in 2 days.
Thanks so much for sorting it. Great customer service.
i now used the glasses today on a fantastic sunny UK day and they worked brilliantly.
They are the chromatic kind so go a bit dark to take the glare out. But not soo much that entering forest they clear very quickly.
21. maj 2026
Uopfordret anmeldelse
Great kids helmets with the faceguard
Great kids helmets with the faceguard. Also, excellent customer service too! We have bought 2 helmets now from RockBros Sport and they have been really good. We had to have a switch of colour with one as my daughter didnt like the one we chose for her for Christmas - the customer service team were really quick to reply and helpful. I have recommended this helmets to others.
20. maj 2026
Uopfordret anmeldelse
Ordered a pair of Bluetooth cycling…
Ordered a pair of Bluetooth cycling glasses, arrived with no charger cable, emailed the company who don't reply for at least 24 hours eventually got sent a cable, which was the wrong one again emailed and again waited for a reply, asked for photo evidence, why would I lie, said they would send me the correct cable, it's been over 6 weeks since I ordered and still no cable
This is the second review I've done about this situation and they asked me to take the first one down I refused and now they have stopped responding to the emails
7. april 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry for the inconvenience and frustration caused by this issue.
We sincerely apologize that you received the wrong charging cable and that the follow-up communication did not meet your expectations. Our customer service email system recently had a technical issue, which has now been fixed. This may have affected our ability to respond to your emails properly, and we are sorry for the delay.
We would really like to help resolve this as soon as possible. Please contact us again at service@rockbrossport.co.uk, or reach us through the “Chat with us” button on our website. Once we receive your message, we will check your order immediately and arrange the correct solution for you.
Thank you for your patience, and again, we sincerely apologize for the inconvenience.
Kind regards,
ROCKBROS Customer Service
First class product
Very good products, does exactly what I needed.
Very good service.
7. maj 2026
Uopfordret anmeldelse
Unfit accessory, no response for return.
I ordered a bike bell which arrived but has a ridiculously small mounting diameter (impossible for most bikes). I requested a return and haven't heard since.
9. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
We’re very sorry for the inconvenience. Recently, our customer service email experienced a technical issue, and unfortunately some messages were not received in time.
Please contact us again through the “Contact Us” section on our website homepage, and our team will assist you with the return as soon as possible. Thank you for your patience and understanding.
Not good for deep rims
I bought this for my road bike(s) which have 30mm tyres fitted. Whilst the bike does stand securely the issue is that the inside edge of the stands (which makes contact with the wheel) does not have any soft material installed and so will eventually scratch the deep rims on the wheel. I think that this product was designed to clamp the tyre and not the rim of the wheel so not much use for road bikes.
16. maj 2026
Uopfordret anmeldelse
Saddle water bottle mount
This low rating for the saddle mounted water bottle cage is based on design only. All other aspects of the product were good but the design should never have gone to production. It's only passible to clamp it on with the seat positioned relatively central or rearward. If your bikefitted saddle position is aft (as in my case) then there is no seat rail available to clamp on to at all and not even a bodge is an option.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
We’re very sorry for the inconvenience. This saddle-mounted bottle cage is designed to be installed underneath the saddle and does require enough exposed rail space for mounting.
Unfortunately, in some bike setups with a more rearward saddle position, compatibility can be limited. We sincerely apologize that it was not suitable for your bike setup, and we truly appreciate your feedback on the design.
This company must be a scam
This company must be a scam, do not trust!
I purchased a bike rack online from their website which said was in stock in the UK & I would expect a 5 day delivery. 3 weeks later - no confirmation email on purchase, money taken on day of purchase, no responses to my numerous emails asking when I will receive the product!!!
Totally disappointed to have been scammed!
27. april 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
We’re very sorry for the frustration and inconvenience caused. Recently, our customer service email experienced a technical issue, and unfortunately some customer messages were not received or replied to in time.
Please contact us again through the “Contact Us” section on our website homepage, and our team will check your order and assist you as soon as possible. We sincerely apologize for the poor experience and appreciate your patience.
I didn't think the balaclava was very…
I didn't think the balaclava was very good quality. It squashes the underneath part of your eyes. I bought it because I needed to protect my face from the sun following treatment. It says it's spf 50 but I wasn't convinced. It's nylon and made in China. Feels cheap and the eyeholes aren't well designed. Would not recommend.
8. maj 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry for the poor experience and for the lack of timely response.
We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.
Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.
To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.
Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.
Kind regards,
ROCKBROS Customer Service
I needed a small
I needed a small, lightweight handlebar bag to carry all my bike kit for a Hebridean Way bike trip and this is perfect as it fits neatly on the front handlebars in between all the levers and headlight. It is easy to access and has plenty of room for essential bike repair kit . My friends also got one each and they have been very pleased with theirs too.
1. maj 2026
Uopfordret anmeldelse
Handlebar plug - sync now works!
I bought ROCKBROS R0 Smart Bike Handlebar Plug & Rear Light. Unfortunately, initially one of the handlebar plugs didn't sync to the other handlebar plug and rear light. However, I contacted Rockbrossport and they sent out two replacement handlebar plugs and now everything works and is in sync. They were easy to install and look great. Thank you.
12. maj 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.