Good product, excellent customer support. Take care with sizing, I ordered a long sleeve cycle top L and it arrived quickly but was too small. Customer service very helpful, arranged return (free)... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered a lightweight summer long-sleeve cycling jersey. Quality good but beware, sizing comes up small. I’m a medium-large, tall/thin, so normally order a large (e.g. Helly Hansen) but the RockBros... Se mere
I wouldn't say my experience was great but , the saddle I bought was an improvement on my Brooks C 13 which I have endured for the past five years and it was less than half of the second hand price I... Se mere
Ordered a pair of RockBros folding pedals to try. Swift & painless delivery - sturdy, well-made pedals with, IMHO, a much better folding & unfolding action than the Brompton pedals bought for my part... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
ROCKBROS: Enhancing Every Ride with Quality, Comfort, and Affordability. At ROCKBROS, we are driven by a passion for cycling and a mission to make high-quality gear accessible to all. Founded by cyclists for cyclists, we design products that meet the needs of every rider—from casual commuters to dedicated athletes. Our gear is built with superior durability, unmatched comfort, and innovative designs, ensuring every journey is enjoyable and worry-free. With a commitment to affordability, we offer top-notch products at prices that won't break the bank, along with exclusive member benefits. Every piece of ROCKBROS gear undergoes rigorous testing and meticulous refinement, blending functionality with style to elevate your cycling experience. Whether you're conquering mountain trails or navigating city streets, trust ROCKBROS to deliver gear that performs at the highest standards. Join a community of riders who value quality, transparency, and a shared love for the sport. Discover the freedom of the ride with ROCKBROS—crafted for adventure seekers and everyday explorers alike.
Kontaktoplysninger
Goethestr. 11e, 15234, Frankfurt , Tyskland
- service@rockbrossport.co.uk
- rockbrossport.co.uk
4,1
God
298 anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 94 % af deres negative anmeldelser
Svarer typisk inden for 2 uger
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Excellent comms delivery very quick
Excellent comms delivery very quick. Item is perfect for my use
14. juni 2026
Uopfordret anmeldelse
Very nice helmet very comfortable to…
Very nice helmet very comfortable to wear only thing i would say the lights arent bright enough could do to be a bit more brighter but its a lovely helmet like it a lot
13. juni 2026
Uopfordret anmeldelse
Fast delivery
Fast delivery, great products which are good value for money. This is why I keep returning back.
11. juni 2026
Uopfordret anmeldelse
Not a great product
Service, delivery and communication were good, but the product isn't great. It seems designed more for asthetics than functionality. Bottles need to be at exactly the correct angle to go into the cage, which isn't easy when on the move.
21. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Hi, thank you for your honest feedback. We’re glad to hear that the service, delivery, and communication were good, but we’re sorry that the product did not meet your expectations.
We understand your point about the bottle needing to be inserted at a precise angle, especially while riding. Functionality and ease of use are very important, and we’ll pass your feedback to our product team for review and improvement.
If you would like us to look into this further, please contact us with your order number and any photos or details of your setup at [service@rockbrossport.co.uk]
Fantastic service from start to finish
Fantastic service from start to finish. Special mention to Livia for her quick responses after a problem with delivery was sorted immediately with no hesitation. The bike holder I ordered is strong and looks perfect on the roof of my car. Very impressed. Will be buying more from this company in the future.
Oliver
19. juni 2026
Uopfordret anmeldelse
Super produit
Comme toujours, super produit et livraison rapide.. Je recommande
18. juni 2026
Uopfordret anmeldelse
A pair of well made cycling gloves took…
A pair of well made cycling gloves , happy to commend them for their robustness
16. juni 2026
Uopfordret anmeldelse
Very happy!
Bit slow delivery...
The product is amazing very happy with it! Easy to use. Ask the team for advice about adaptors before you order, otherwise you have to wait....
I ordered the 2 bike rack. For my bike needed different adaptor but my daughter's doesn't. Both bike can fit with their own locks. Very solid, holds very well.
16. juni 2026
Uopfordret anmeldelse
Good quality and good service.
Delivery was as advised and the products were as advertised, which meant I got what I'd paid for. Good price, good quality and functionality equals good service.
6. juni 2026
Uopfordret anmeldelse
Saddle bag
Great quick service and the products are exactly as described
10. juni 2026
Uopfordret anmeldelse
easy order
easy order, fast delivery and high quality gel fingerless cycle gloves for off road use
2. juni 2026
Uopfordret anmeldelse
easy to uses, easy to shop
Uncluttered, easy to filter to the style / price I wanted - good options with the right pictures and detail
31. maj 2026
Uopfordret anmeldelse
Finally some flat road shoes with no laces!
As someone who hates clipping in, I've been searching for flat cycling shoes with boas for ages and have never found anything that looks like a proper roadie shoe. Until now! I love my new shoes. They're comfortable, grippy (though not as grippy as Five Tens), and I no longer have to worry about shoe laces getting in the way. There are also less questions from my cycling buddies about why I'm not clipping in. Great service and fast delivery. I would definitely recommend.
5. juni 2026
Uopfordret anmeldelse
RAISE THE STANDARD
A good product but price suggest it should be better! The quick-release fixings could be a little smaller to allow easier pass between shoes on peddles and fix position. The paintwork was disappointing as small pitting marks are quite visible. Not what I expected. The carrier doesn’t come with instructions which is fine but the packaging should be more substantial. I am comfortable with purchase but there needs to be clear differences between cheap Chinese competitors. Be careful Rockbrossport and keep quality high!
9. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
Thank you for taking the time to share such detailed feedback.
We are glad to hear that you are generally comfortable with your purchase, but we are sorry that some details did not meet your expectations, especially regarding the quick-release fixings, paint finish, packaging, and instructions.
Your comments are very important to us, as we always want to keep improving our product quality and customer experience. We would really appreciate it if you could contact us with your order number and the specific product you purchased, so our team can better understand the issue and pass your feedback to the relevant product team for review.
Please contact us through the **“Chat with us”** button on our website, or via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)**.
Thank you again for your honest feedback. We truly value it and will take it seriously.
Kind regards,
ROCKBROS Customer Service
Not my first ROCKBROS purchase
Not my first ROCKBROS purchase. Glasses I bought were good. The bell I bought is shit hot. Problem is people on the trails are wankers and just sneer at people on bikes so… save yourself 18 quid and just mow them over.
13. juni 2026
Uopfordret anmeldelse
Two weeks and my order not here
Two weeks and my order not here
They are claiming it’s been delivered (AI)
Now trying to find out through evri.
Poor customer service
11. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry to hear that your order has not arrived and for the inconvenience caused.
We understand how frustrating this must be, especially if the tracking shows as delivered but you have not received the parcel. We have checked our current email queue, but unfortunately we have not been able to locate a previous message from you regarding this issue.
Please contact us as soon as possible through the **“Chat with us”** button on our website, as this is currently the fastest way for us to assist you. You can also email us at **[service@rockbrossport.co.uk](mailto:service@rockbrossport.co.uk)** with your order number and any Evri tracking information.
Once we receive your details, we will check the delivery status immediately and help you find a suitable solution.
We sincerely apologize again for the inconvenience.
Kind regards,
ROCKBROS Customer Service
Worst customer service
Worst customer service , sent many emails but no reply.
Left with an expensive paper weight
8. juni 2026
Uopfordret anmeldelse
Besvarelse fra Rockbrossport
Dear customer,
We are very sorry for the poor experience and for the lack of timely response.
We understand how frustrating it is to send several emails and not receive a reply, especially when you are still waiting for help with your product. This is not the level of service we aim to provide, and we sincerely apologize.
Our customer service email system has recently experienced a small technical issue, which may have affected some incoming messages. We are working to fix this as quickly as possible.
To help us resolve your issue faster, please contact us through the **“Chat with us”** button on our website. You can also contact us via our alternative email address **[service@rockbrosbike.de](mailto:service@rockbrosbike.de)** with your order number and details of the issue.
Once we receive your information, we will check your case immediately and do our best to provide a suitable solution.
Kind regards,
ROCKBROS Customer Service
My order I placed 4 weeks ago was lost…
My order I placed 4 weeks ago was lost in transit. Rockbros re-sent another package after checking with their carriers.
Good communication and prompt responses!
Thanks and well done!
10. juni 2026
Uopfordret anmeldelse
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.