We have ordered quite a few things from here and it has always been a very quick delivery. When we had a damaged item, they arranged for it to be picked up within the week and sent out a replacement s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First class for the ordering. Sadly FedEx the carrier failed to deliver the item as promised on Friday. We were in the house all day,but despite FedEx claiming to have called, we informed them that th... Se mere
Virksomheden har svaret
Used this company on several occasions and If the items you require are in stock they are dispatched very quickly. It’s worth taking time at the point of ordering to check current stock as if one part... Se mere
Virksomheden har svaret
A completely arrogant company which is totally self serving and is not in the least customer focused. My product issue was made to be my problem with no wish from the company to be helpful or unde... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktoplysninger
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Besvarelse fra PRIMA Leisure
Hi Graham,
We appreciate you sharing your positive experience. We're happy to hear that ordering was easy, the price was good, and your order arrived safely and on time.
Kindest regards
PRIMA Leisure Customer Service Team
The lady one the phone was very very…
The lady one the phone was very very helpful, product was great and arrived two days later
14. juli 2026
Besvarelse fra PRIMA Leisure
Hi Doug,
We're so pleased to hear that our team member provided excellent assistance and that your product arrived quickly. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi William,
We're so happy to hear you enjoyed our excellent service and product. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Order was wrong but replacement being…
Order was wrong but replacement being sent but not till middle August but need it now
14. juli 2026
Besvarelse fra PRIMA Leisure
Hi David,
We understand your frustration with the incorrect order and the wait for the replacement. We received the stock for this part sooner than previously expected, and your order has been dispatched from ourselves. Thank you for your feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Very quick service
14. juli 2026
Besvarelse fra PRIMA Leisure
Hi Ian,
Thank you for your review! We're pleased to hear that you received very quick service.
Kindest regards
PRIMA Leisure Customer Service Team
Delivery fine but did not match up with…
Delivery fine but did not match up with existing screw holes, however, redrilled and now fine.
14. juli 2026
Besvarelse fra PRIMA Leisure
Hi Alan,
We appreciate your feedback and are glad to hear the delivery was satisfactory. We understand the inconvenience of needing to redrill but are pleased you found a solution.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Darren,
Thank you for your wonderful feedback! We are so pleased to hear that the item was just as you expected and that you are happy with your purchase.
Kindest regards
PRIMA Leisure Customer Service Team
The products are great but
The products are great, but navigating the website is awful. Using evri for deliveries is terrible.
6. juli 2026
Besvarelse fra PRIMA Leisure
Hi Nicola,
We appreciate your feedback regarding your website experience and delivery service. We are actively working to improve these areas for a smoother customer journey.
Kindest regards
PRIMA Leisure Customer Service Team
Prompt service
13. juli 2026
Besvarelse fra PRIMA Leisure
Hi Russell,
Thank you for your review! We're delighted to hear that you received prompt service.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Stephen,
Thank you for letting us know of your recent experience!
We appreciate your positive feedback and are so pleased you were happy with our product and the fast service we provide!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Robert,
We appreciate you sharing your positive experience. We're happy to hear that our staff were helpful and that your order arrived without any issues.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Chris,
We're happy to hear that we provided the correct parts on your first order. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
The product was as I needed a really…
The product was as I needed a really quick and helpful service
6. juli 2026
Besvarelse fra PRIMA Leisure
Hi Shane,
We are so pleased to hear that you found our service quick and helpful, and that the product met your needs. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Took over a month for our delivery
Took over a month for our delivery. When you order it says in stock. When you confirm it’s not
3. juli 2026
Besvarelse fra PRIMA Leisure
Hi Karen,
We are genuinely sorry to hear about the significant delay in your delivery and the discrepancy with the stock status. We are actively reviewing our inventory and shipping processes to prevent this from happening again.
Kindest regards
PRIMA Leisure Customer Service Team
Good customer service
In spite of the first item recieved being sub standard this company rectified the issue quickly and a replacement was sent. They communicated well and resolved the issue completely.
14. maj 2026
Besvarelse fra PRIMA Leisure
Hi Lawrence,
Thank you for sharing your recent experience with us. We sincerely apologise that your first item was substandard, but we are delighted to hear that we were able to rectify the issue quickly and to your complete satisfaction. We appreciate your kind words regarding our communication and resolution process.
Kindest regards
PRIMA Leisure Customer Service Team
Quick delivery well packaged quality…
Quick delivery well packaged quality product great service
10. juli 2026
Besvarelse fra PRIMA Leisure
Hi Andrew,
We are so pleased to hear that you had a good experience with us. Your positive feedback about our service is greatly appreciated.
Kindest regards
PRIMA Leisure Customer Service Team
My caravan toilet decided to malfunction
My caravan toilet decided to malfunction - very inconvenient! This meant replacement items needed rather urgently. I ordered the kit of parts (new cassette unit) and they arrived the next day. In minutes we were set to 'go' again! Very pleased.
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi Michael,
We're glad we could help you get back to enjoying your caravan trip quickly! We understand how inconvenient a malfunction can be, and we're pleased our prompt delivery of the replacement parts met your urgent needs. Thank you for sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Great service very prompt delivery came…
Great service very prompt delivery came a lot sooner than we thought.
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi Philip,
Thank you for your fantastic review! We are so pleased to hear that you received great service and that your delivery arrived much sooner than anticipated. We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Good service fast delivery but £50 for…
Good service fast delivery but £50 for 6 plastic letters is extortionate don't know how this is justifiable.
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi Graham,
We appreciate your feedback regarding the pricing of our products. We understand your concerns and are always reviewing our costs to ensure fair value for our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Great service
Ordered a fridge part for our Dometic fridge freezer. It came in good time too. Really pleased.
1. juli 2026
Besvarelse fra PRIMA Leisure
Hi TJ,
We're so pleased the fridge part arrived quickly and met your needs. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Dette er Trustpilot
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