We have ordered quite a few things from here and it has always been a very quick delivery. When we had a damaged item, they arranged for it to be picked up within the week and sent out a replacement s... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First class for the ordering. Sadly FedEx the carrier failed to deliver the item as promised on Friday. We were in the house all day,but despite FedEx claiming to have called, we informed them that th... Se mere
Virksomheden har svaret
Used this company on several occasions and If the items you require are in stock they are dispatched very quickly. It’s worth taking time at the point of ordering to check current stock as if one part... Se mere
Virksomheden har svaret
Is there any way to make the estimated date of dispatch, to order arrival a bit more accurate? On a positive note our goods arrived over a month before the edd.
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktoplysninger
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
An order query was handled quickly and…
An order query was handled quickly and efficiently by the team (Maddy) and my parts arrived the next day after order.
16. juli 2026
Besvarelse fra PRIMA Leisure
Hi Andrew,
We're delighted to hear that our team handled your order query quickly and efficiently. It's wonderful to know your parts arrived so promptly after ordering!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Thank you for your review! We're delighted to hear that you received excellent service.
Kindest regards
PRIMA Leisure Customer Service Team
Parts ordered and in stock and arrived…
Parts ordered and in stock and arrived promptly, very pleased the service and backup yet again. Thank you Team Prima.
16. juli 2026
Besvarelse fra PRIMA Leisure
We are so pleased to hear that your parts arrived promptly and that you are very satisfied with our service and spare part. Thank you for your kind words!
Kindest regards
PRIMA Leisure Customer Service Team
i have been waiting for 6 days for a…
i have been waiting for 6 days for a response to order that was received .the new part is faulty. I spoke to customer adviser .as 26.07.26 i have have hasd no response back. Oder no 7780246 .
regards Gerry Reynolds
8. juli 2026
Besvarelse fra PRIMA Leisure
Hi Gerry,
We sincerely apologise for the delay in responding regarding your faulty part and for the inconvenience this has caused.
Your case is currently being reviewed by a member of our team, and we appreciate your patience while this is investigated. We understand that the lack of updates from us has been frustrating, and we apologise that the matter is taking longer than expected to resolve.
Please be assured that we are actively looking into this for you. We are also reviewing our internal processes to understand what caused the delay and to help ensure a similar situation does not occur in the future.
Thank you for your understanding, and we will be in touch with a further update as soon as we have more information.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Michael,
We're so glad to hear your delivery was on time and that you found our website easy to navigate! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Kevin,
We're so glad to hear that your item arrived quickly and met your expectations! We appreciate your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Items ordered delivered on time no fuse…
Items ordered delivered on time no fuse no hassle
15. juli 2026
Besvarelse fra PRIMA Leisure
Hi Paul,
We're so pleased to hear that your items arrived on time without any fuss or hassle. Thank you for sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Getting what you ordered and in the timescale advised
Came next day and was exactly what was ordered
15. juli 2026
Besvarelse fra PRIMA Leisure
Hi Donna,
We're so pleased to hear that your order arrived the very next day and was exactly what you expected! Thank you for your positive feedback.
Kindest regards
PRIMA Leisure Customer Service Team
Great quality item and arrived on time
Great quality item and arrived on time. Many thanks.
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Alan,
We are so pleased to hear that you were happy with the quality of your item and that it arrived on time. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Service very quick
15. juli 2026
Besvarelse fra PRIMA Leisure
Hi David,
Thank you for your review! We're delighted to hear that you found our service very quick. We appreciate your support.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Mark,
We appreciate you sharing your concerns regarding the dispatch time. We are actively working to improve our delivery schedules.
Kindest regards
PRIMA Leisure Customer Service Team
Finding the right wheel cover was…
Finding the right wheel cover was challenging but after a few different covers we got there
8. juli 2026
Besvarelse fra PRIMA Leisure
Hi Yvonne,
We appreciate you sharing your experience. We understand that finding the right fit can be a process, and we are glad we could assist you.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi John,
Thank you for taking the time to leave a review. We're so pleased to hear that you had a great experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
While an error was made sending the…
While an error was made sending the wrong part out initially, it was remedied by Michael and a replacement part despatched. The only annoyance was that I had to pay the postage to return the wrong part. A prepaid return envelope would have provided av5 star experience
14. juli 2026
Besvarelse fra PRIMA Leisure
Hi Howard,
We appreciate you sharing your experience and are glad our team could resolve the issue with the incorrect part. We understand your frustration regarding the return postage, and we are reviewing our process for such situations to improve our service.
Kindest regards
PRIMA Leisure Customer Service Team
Excellent
Everything went through no problems, quick delivery and delivered when said it would
Will certainly order again soon
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Lorraine,
We're delighted to hear that everything went smoothly with your order and that you received it quickly, exactly as expected. We look forward to serving you again soon!
Kindest regards
PRIMA Leisure Customer Service Team
Highly recommend these guys the service…
Highly recommend these guys the service is second to none.
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Shaun,
We are so happy to hear you enjoyed our service. Your kind words mean a lot to us. Thank you for your wonderful feedback!
Kindest regards
PRIMA Leisure Customer Service Team
Could do better.
Packaging arrived undamaged unlike their last delivery. But they could still protect the items that have been ordered better instead of just stuffing paper over them.
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Kevin,
We appreciate your feedback regarding our packaging. We are glad the delivery arrived undamaged this time. We are always looking for ways to improve our packing methods to better protect your items.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Andrew,
We're so pleased to hear that your item arrived promptly and is now functioning perfectly in your caravan. Thank you for sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Graham,
We appreciate you sharing your positive experience. We're happy to hear that ordering was easy, the price was good, and your order arrived safely and on time.
Kindest regards
PRIMA Leisure Customer Service Team
The lady one the phone was very very…
The lady one the phone was very very helpful, product was great and arrived two days later
14. juli 2026
Besvarelse fra PRIMA Leisure
Hi Doug,
We're so pleased to hear that our team member provided excellent assistance and that your product arrived quickly. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
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