We have ordered quite a few things from here and it has always been a very quick delivery. When we had a damaged item, they arranged for it to be picked up within the week and sent out a replacement s... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
First class for the ordering. Sadly FedEx the carrier failed to deliver the item as promised on Friday. We were in the house all day,but despite FedEx claiming to have called, we informed them that th... Se mere
Virksomheden har svaret
Used this company on several occasions and If the items you require are in stock they are dispatched very quickly. It’s worth taking time at the point of ordering to check current stock as if one part... Se mere
Virksomheden har svaret
A completely arrogant company which is totally self serving and is not in the least customer focused. My product issue was made to be my problem with no wish from the company to be helpful or unde... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Founded in 2016 to deliver exceptional service and delivery of parts and accessories for caravans and motorhomes, PRIMA Leisure provides a comprehensive aftercare service for Bailey customers and retailer network.
Kontaktoplysninger
Bristol, Storbritannien
- 0344 326 4000
- info@primaleisure.com
- primaleisure.com
4,3
Fremragende
8 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Good service fast delivery but £50 for…
Good service fast delivery but £50 for 6 plastic letters is extortionate don't know how this is justifiable.
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi Graham,
We appreciate your feedback regarding the pricing of our products. We understand your concerns and are always reviewing our costs to ensure fair value for our customers.
Kindest regards
PRIMA Leisure Customer Service Team
Great service
Ordered a fridge part for our Dometic fridge freezer. It came in good time too. Really pleased.
1. juli 2026
Besvarelse fra PRIMA Leisure
Hi TJ,
We're so pleased the fridge part arrived quickly and met your needs. Thank you for sharing your positive experience with us!
Kindest regards
PRIMA Leisure Customer Service Team
Item was not fit for purpose.
Item was not fit for purpose.
Impossible to fit as the adhesive did not allow for re-positioning.
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi William,
We are sorry to hear our product did not meet your expectations. If you have an questions on the fitment of your window graphic, please email us at info@primaleisure.com.
Kindest regards
PRIMA Leisure Customer Service Team
Communication poor waiting time for…
Communication poor waiting time for parts diabolical you feel as if you’re intruding not a happy customer with a £90,000 new motorhome 👎
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi Alan,
We sincerely regret the communication issues and prolonged waiting time for parts you experienced. We understand your frustration, especially with a new motorhome, and we are actively reviewing our processes to improve.
Kindest regards
PRIMA Leisure Customer Service Team
Reasonably priced items and well…
Reasonably priced items and well packaged arrived on time excellent service
9. juli 2026
Besvarelse fra PRIMA Leisure
Hi Trevor,
We're so pleased to hear that you found our items reasonably priced and well-packaged, and that your order arrived on time. Thank you for acknowledging our excellent service!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Sam,
Thank you for your review! We're delighted to hear that your delivery was quick and that you had a positive experience.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Thank you for taking the time to share your positive experience with us. We are so pleased you were happy with our fast service!
Kindest regards
PRIMA Leisure Customer Service Team
My parts arrived on time and fit well
6. juli 2026
Besvarelse fra PRIMA Leisure
Hi Ann,
We're so pleased to hear that your parts arrived on time and fit well! Thank you for sharing your positive feedback with us.
Kindest regards
PRIMA Leisure Customer Service Team
Professional & friendly
Professional & friendly. Massive wide stock range, including old discontinued items. Extremely rapid delivery. Reasonable prices.
8. juli 2026
Besvarelse fra PRIMA Leisure
We are absolutely thrilled to hear that you had such a positive experience with us! It's wonderful to know that you found our team professional and friendly, and that our wide stock range was helpful. Your feedback is greatly valued!
Kindest regards
PRIMA Leisure Customer Service Team
Items not received
Items not received. Prima leisure needs to change it’s delivery provider !!
8. juli 2026
Besvarelse fra PRIMA Leisure
Hi Kerry,
We are very sorry to hear your items have not arrived. We are actively looking into our delivery services to prevent this from happening again.
One of our team has raised a replacement order for you, and this has already been dispatched. You should be receiving it within the next 2-3 working days.
Thank you for your feedback, we always appreciate it.
Kindest regards
PRIMA Leisure Customer Service Team
Very well packaged and three days…
Very well packaged and three days earlier than told brilliant should have brought one years ago thanks
8. juli 2026
Besvarelse fra PRIMA Leisure
Hi David,
We're so glad to hear your item arrived well-packaged and ahead of schedule! We appreciate you sharing your positive experience with us.
Kindest regards
PRIMA Leisure Customer Service Team
Ordered new tap for caravan but…
Ordered new tap for caravan but unfortunately was marked so was exchanged for correct one.
Slow original delivery and exchange item was delayed no reason given arrived to late for holiday.
29. juni 2026
Besvarelse fra PRIMA Leisure
Hi Andrew,
We are sorry to hear about the issues with your tap order and the delivery delays, especially as it impacted your holiday plans. We understand your frustration and appreciate you bringing this to our attention. We are reviewing our delivery processes to prevent similar situations.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Gary,
Thank you for taking the time to review us, we appreciate your positive feedback! We are so pleased that you were happy with our excellent product and efficient delivery.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
We appreciate your positive feedback! We are so pleased you were happy with our product and the fast delivery service.
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Julia,
Thank you for letting us know of your recent experience! We appreciate your positive feedback and are so pleased you were happy with our great products and quick delivery!
Kindest regards
PRIMA Leisure Customer Service Team
Quick delivery
The part arrived quickly and was exactly as it should be. Not some fake counterpart. Thank you.
30. juni 2026
Besvarelse fra PRIMA Leisure
We're so glad to hear the part arrived quickly and met your expectations for authenticity. Thank you for your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
New Battery Charger
Item was at the best price arrived within two days and solved my problem so all great.
Thanks
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Allan,
We're so happy to hear that our item arrived quickly and was exactly what you needed. Thank you for sharing your positive experience!
Kindest regards
PRIMA Leisure Customer Service Team
Bailey caravan parts
As we live in New Zealand and own a Bailey caravan its great to order parts that are no longer available here. The order was quick to process and deliver. We'll definitely be back for more
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Lucy,
We are so pleased to hear that we could assist you with obtaining the caravan parts you needed, especially given your location in New Zealand. We appreciate your kind words about our quick processing and delivery. We look forward to helping you again in the future!
Kindest regards
PRIMA Leisure Customer Service Team
Besvarelse fra PRIMA Leisure
Hi Rosemarie,
We appreciate you taking the time to share your feedback with us. We're so glad to hear that your order arrived quickly and was well-packaged!
Kindest regards
PRIMA Leisure Customer Service Team
Quick and efficient delivery
Quick and efficient delivery for parts urgently required, got the Caravan repaired in no time.
7. juli 2026
Besvarelse fra PRIMA Leisure
Hi Thomas,
Thank you for taking the time to share your experience. We're delighted to hear that our quick and efficient delivery helped you get your caravan repaired in no time. We appreciate your positive feedback!
Kindest regards
PRIMA Leisure Customer Service Team
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