Phoenix LifeAnmeldelser 

Prompt and everything confirmed at all stages thank you

Can’t believe I can’t speak to anyone about me retirement options. Someone will reply 3-5 working days

Telephone person was very helpful and polite

Staff were considerate and very professional in their approach. They were extremely helpful and polite. Big thank you to everyone I spoke with on the phone

No app for my pension.
Still waiting for info.

Failing to progress my pension after taking over Abbey life Orinal request made 2009

Pension ran from 1st October 1967. Sambrook and Partners 302303

I have been unable to find out what my portfolio is worth. I have received a refund and my monthly dd has now stopped! I do not wish to cancel my policy and yet I no one seems to be able to answer my questions. I was promised an email and have not received any communication back from you.

Agent was helpful and knowledgeable with all the questions I had and forbthebone point they didn't know they quickly found the answer while I was on hold.

I’ve had the product for over 40 years. It’s more than doubled in value. I’ve dropped a couple of stars as I have sent off documents to change address and update to my married name. Whilst they’ve actioned the change of address, my maiden name is still on the paperwork, and I’ve not been told yet if they’ve received another copy of the relevant documents. As the review was sent to my maiden name- I suspect not.

I finally got the information I needed after paperwork going missing 6 or 7 months ago.

Maybe if you've not had a reply after a month or two try contacting the client again rather than waiting for them to contact you.

When I contacted them everything went smoothly.

I was treated very respectfully,the agent I spoke to understood my issue and was very helpful pointing me in the right direction,his help put my mind at ease,he was very polite and courteous,he was very informative and explained the next stage,thankyou so much for having staff that are extremely good at what they do

Very helpful and friendly people,very
Professional and knowledgeable adout
my pension and my options.

I found the offer of ten days before I will see any paperwork not very good or quick enough

Dealing with your company has been shocking to say the least. Incorrect information has been given both through letter correspondence and verbally. Information that I requested be sent to me did not appear meaning I had to phone again (another complaint - trying to get through to speak to someone has amounted to hours of my time when added up). My email address was given and repeated several times to different customer service employees, still no response. Eventually Isaac, the last person I spoke to managed to get the form through to me by email with 10 minutes! I was expecting a call from someone with regard to the situation with my pension but none within the five working days as explained to me. I would prefer to receive the small amount of pension you are holding in my name rather than take out an annuity and would sever any ties I would have with your company.

The second lady I spoke to was very empathetic and understanding

Call handlers are very good but why can’t I access my pension info online yet.It’s been like this for ages.
Surely in this day and age this should be achievable.