Phoenix LifeAnmeldelser 

Phoenix Life out of respect owe me an explaination as to how and why they failed to switch funds requested more than 7 months ago and to this day still deny me this information. I have absolutely no confidence in them managing my pension!

Very good understanding very helpful

Understanding, friendly and professional.

Very friendly and helpful customer service

everything explained to me perfect whilst on the phone. very experienced staff,who you could fully understand. received correspondence back within a few days. I would fully recommend phoenix life to anyone.

After 5 mins going through security, then awaiting transfer to an Agent to deal with me, I am advised "all our Agents are busy, we will put you down for a Call -back within the next 1-5 days!!!".
This happened twice
Ridiculous, I cannot be glued to my desk for 5 days with all this Pension paperwork from which I wish to draw 25% and an Annuity, I have to go to work, shopping, dog walking etc
After 5 days I tried contact again and was given a VIP Customer Services telephone number. Success, went through all the security again with Agent who is emailing the drawdown forms in the next few days. That was 5 days ago - still waiting.
Suspect the few staff they have all Work From Home & Pheonix happily sitting on our capital!!

I contacted you regarding my brother's passing so I don't expect to get an email addressed to him asking how his experience was. Unacceptable and no consideration for the family.

The customer care team were very helpful with my enquiry and I will be in a better frame of mind.To decide what to do with my pension next.

Was supposed to be getting an up to dated
Valuationon my pension and still waiting

Terribly slow! Will not use email for correspondence [unless great pressure applied in telephone conversations], insisting on using Royal Mail - [5 - 7 days to deliver]. Any action requested has a 2 week response time and nearly always fully used. So expect 3 weeks between a request and a repsonse.
Requests frequently not actioned correctly e.g. request for overdue [and out of performance time] P60 forms given a previous 12 month financial summary - not the same as the tax year! Or, 6 out of 7 annuities created wrongly that took months and months to correct.
Achingly slow to buy my annuities - think around 2.25 years + refused to allow 7 savings plans to be used to buy a single annuity.
Disasterous. Avoid if possible!
This has to go to the Financial Ombudsman Service

I think i made it clear in my email the situation surrounding the policy and my request in regards this policy, The deadline of july 17th is fast approaching and as far as i am aware, little progress has been made in rescuing the decline in this policy.

Very friendly member of staffs Very good company to invest am happy

Still waiting for a reply to my letter dated 18th June which stated that there was no justification forthe proposals you had nade. Most of the UK financial services have been, and still are, performing well. Your proposal of £6368 premium for a benifit of £108,174 , showing drop of over £ 71,000 benifit, is totally out of order and unreasonable. We have been custome of your for such a very long time, I cant be bothered to check , and I do feel that under all these circumstances, this current proposal is very much out of order.
I look forward to your prompt responce and hope that you will ammend your proposal to more logical, industry related, values.
Yours sincerely ROY MADDOX

Your company is making it difficult, to claim my monies, after all these years.

It takes a long time to receive information and call back assurance by a senior personnel at the call centre did not happen. Furthermore ,there is a lack of personnel with knowledge on policies placed under Trust.

Was waiting for call back,never happened

I haven't received anything from you to be able to continue with claiming my fash