ReAssureAnmeldelser 

My 3rd call with Monica was very helpful and hopefully dealing with my request and waiting to hear within 10 working days!!
My 1st call was never returned.
My 2nd call was not handled well and the person was not very cooperative or helpful in any way whatsoever!!!.

The gentleman that dealt with my query was patient, fully advised what I needed to do next and was polite.

Been with Reassure years but their new phone system is rubbish! 28 minutes i have been hanging on! They sent me out an unreadable cheque that I could not do online so took to bank 6 miles away to be told they cannot process it either! Had tax deducted for the first time too! What on earth is going on here??

Lucie was fantastic in every way. Knowledgeable and friendly.

The gentleman i spoke with was very knowlegable and polite, caring and sympathetic to my situation. Thank you.

Coercion: Compelling an unwilling person to act against their own best interests or free will using psychological abuse, intimidation, or force

Financial distress severely impacts mental health, and people in problem debt are statistically three times more likely to consider suicide. Individuals face intense psychological distress, feeling trapped, ashamed, or like a burden to their families, which can lead to impulsivity during times of financial crisis

On your head! Patronise me more!!!!

Clear helpful advice on phone and links provided on email.

This situation is now a month old and my elderly parents are no nearer to getting money out of their policy. We’ve had numerous calls and the service has been absolutely disgusting. My parents are totally stressed out, it’s making them ill.

We have been trying to obtain policy information to assist a client for many months. Unfortunately, the initial & secondary responses from Reassure were not sufficient. I called Reassure today and spoke to Rollo who was incredibly knowledgeable, professional, and most of all, caring. He was able to obtain the information we needed quickly and went above and beyond to provide what we require in writing, without further delay. A huge thank you to Rollo for his help, he has made a massive difference and deserves to be recognised by Reassure for his approach to helping us and the client.

Fantastic service today. All of my queries were sorted efficiently and swiftly. The lady I spoke to was extremely helpful and answered all my questions. 10/10 service and the phone was answered fast even though I rang at peak time - thank you !

Hello - It is so nice to be able to communicate person to person. Chazia was so helpful and thoroughly professional. I had the greatest confidence in her. The issues I needed to discuss were worrying me and she has helped me to feel more calm and that a resolution will be reached. (name of agent either Chazia or Sharzia)

We spoke with staff who were really helpful and the phones were answered promptly without hours of delay and electronic options!

Monica was very polite & helpful. She assisted me with everything I required.

I received a letter from ReAssure earlier this week to advise that there was not sufficient funds in my drawdown pot for my regular monthly payments to be maintained. I therefore rang them to request for the remainder of my pension pot to be transferred into my drawdown pot, so the the regular payments could continue. I was specifically told that this would be done and therefore my regular monthly payments would not be affected.
Today I received a letter from ReAssure and an extract is shown below,
"In order to transfer funds from your pension pot into your drawdown pot you would need to make a withdrawal of upto 25% of your pension pot and that would transfer the remaining amount into your drawdown pot. If you need any further help please contact us again."
I am not sure what they are trying to say, but it does appear that they are contradicting what they told me on the phone.
Unfortunately, I have another pension with this company, which I am not making any withdrawals from yet. I am not prepared to deal with this company again, so I will be transferring my second pension to another provider. ReAssure are extremely difficult to deal with, making requests for payments is very complex and in general terms they have been incompetent every step of the way.
I have given them a one star rating, which I consider to be generous, since there is no option to give anything lower.

Lauren was extremely helpful and has hopefully sorted out a long and frustrating process (two parts of which were reassure’s error ) of putting our policy in trust. Anyway many thanks and fingers crossed .

Tyler was extremely helpful, efficient and polite, he provided all the information I needed and I felt he was engaged in the call, he spent time looking for historic information and clearly his product knowledge was good

Raj C was polite & helpful

Very pleasant and extremely helpful. I wish all customer services teams in all companies was like this.