L&G Anmeldelser 30.051

They won’t cover you for mortgage protection insurance if your BMI is over 40. Absolutely disgusting and archaic measurement for how “healthy” someone is. I was horrified when I found out this was the reason they rejected us for cover.

They did a great job throughout the whole process. Kept me well informed about the status of my application at every step also provided links to where I could get additional help during the most difficult time in my life. Having made my insurance with L&G was the best decision of my life.

Customer service needs improving and back-up provided for those answering the calls who are unable to provide full answers.

Very pleased with service provided, things completed very quickly, and without any fuss

In my opinion. L & G is a Company that listens to its customers to provide the best experience.

L&G SETTLED QUICKLY

Efficient and straight forward .

I got conflicting replies from the process as to whether I had been 'educated' with regard to scams etc.
One factually realised the I had been through the laboured process, the second one denied that I had.
The right one did prevail.

I’m still
Waiting for final resolution for what this company put me through , a horrible nightmare and truly still living with it now , I have put a date down but can’t remember when it was in Feb

DREADFUL, SLOW AND UNABLE TO PROCEED SMOOTHLY WITH WHAT SHOULD HAVE BEEN A STRAIGHFORWARD PENSION

Five weeks to receive a tax free lump sum payment is unacceptable.

Asking me to complete information such as name, address, etc, that you already hold suggest you are still operating in the 1980's.

Helpful friendly colleagues willing to take time to resolve issues.

First class company and would highly recommend them

Really positive experience with customer services so far. They've kept me regularly updated throughout my claim, which has made the whole process much less stressful. When I called with a few queries, the advisor I spoke to was very personable, kind and understanding.
I’m still waiting for the claim payment, but the process has been very smooth so far. Thank you!

Oooooooooo

Polite and helpful

update in addition to my review of 6/4/2026 ref my Annuity Policy signed in 1993 with Legal & General . According to ReAssure (Part of Standard Life) they had an Agreement with Legal & General that once my Annuity was due i was to be referred back to Legal & General for a fee and for them to fulfill my Annuity Contract. I approached Legal & General as directed by ReAssure but Legal & General would also not fulfill my Annuity Contract as per 1993 Agreement i Signed with them , so something agreed between them or that affected them not to pay my annuity contract as per the 1993 Agreement, We know it was not retrospective legislation. But still neither will say what it is .?????

Claim rejected despite meeting the policy criteria. L&G have decided their own narrative that disregards objective evidence from a repututable third party to assert the claim is invalid. Complaint made to the Financial Ombudsman.

Extremely poor insurance provider.. I quote from NHS findings “ perforated bowel is a serious, life-threatening medical emergency where a hole or tear develops in the wall of the stomach, small intestine, or colon. No help given and basically the critical illness we face doesn’t seem to phase them in what is the most worrying time for my family and 3 young children.