Royal London Mutual Insurance Society Limited Anmeldelser 5.732

Communication is horrendous!

1st call December 2025, request to surrender policy, "we will send you surrender anount via post " nothing received even after calling thereafter weeks later!

10th April
As per above, apologised again
" we will send via email so no further delays " checked my junk & inbox for a week, still nothing received!

A week later, had to wait over half hour to speak to someone, who finally sent the form via email, though was NEVER advised at ANY point I could stop payments with immediate effect and still keep the policy, though noted it was in the small print!

They reply you can tick this option on the form, yet there is NOT an option on the form sent as she sent a form to surrender, so asked for further information/documents that offer this, yet no reply again!

I demand to be compensated as the "evasive responses" shocking communication just causes further delays so you can debit our account and causes further stress!

Great service and easy to apply for a draw down policy im very happy with the service i recieved thanku ....

The service from Royal London is second to none.Their response to my request was promptly & proficiently carried out to my instructions.Thankyou for your efficient & well performing products & service.

The customer service from Nicole was very professional, courteous and friendly.
She pointed me in the right direction and is forwarding me the appropriate information to help me make the right decision going forward.

I have had a pension plan for a number of years with Royal London and have always found any member of staff that I have had to speak to helpful however, today I had to make a call where the query was beyond the norm and I thought it would be complicated! However, Scarlet Chamberlain who handled my call explained EVERYTHING very concisely, very clearly and made the whole process simple and straightforward. I would always recommend Royal London as I have always found the company very good to deal with and my pension well looked after I would also add the staff are very helpful and kind and today Scarlet was excellent I hope that Scarlet is rewarded somehow for her positive attitude, her enthusiasm, her commitment and kindness and her professionalism she is a huge asset to Royal London and well done to whoever trained and manages Scarlet this is a great team. Thank you everyone at Royal London and especially Scarlet you did yourself proud

I have had a pension plan for a number of years with Royal London and have always found any member of staff that I have had to speak to helpful however, today I had to make a call where the query was beyond the norm and I thought it would be complicated! However, Scarlet Chamberlain who handled my call explained EVERYTHING very concisely, very clearly and made the whole process simple and straightforward. I would always recommend Royal London as I have always found the company very good to deal with and my pension well looked after I would also add the staff are very helpful and kind and today Scarlet was WOW I hope they bottle her attitude, her enthusiasm, her commitment and kindness she is a huge plus to Royal London and well done to whoever trained and manages Scarlet this is a great team. Thank you everyone at Royal London and especially Scarlet

After a long wait on the telephone, both colleagues at Royal London I spoke with her polite, helpful and professional dealing with my request

Really friendly service. Made it very clear & easy for me

Michael was very pleasant on the phone and made me feel at ease , especially when I said I was leaving work and retiring early due to health issues. He was efficient and very helpful, not only making the transaction easy to do, but helping me sort one of my other accounts out, by putting me through to a lady to help with that account, she was also very helpful. He offered me support all the way through . He is very good at his job and If I need to call again , I would definately ask to speak with him for help.

Kate Leech (Retirement Team) was excellent: supportive, caring and patient. Due to illness, I have cognitive difficulties, so she was able to guide me through the process. Thank you so much!

Adviser Kiara was informative and helpful regarding my pension enquiry. But this lady was kind and listened to me. Royal London should know that Kiara is a great ambassador for them

Excellent engagement with Katie Crawley on the telephone, with swift follow up email.

Debbie was absolutely brilliant, took the time to talk me through everything. I would recomend them.

Process seemed to be fairly straightforward but I do not see why it takes so long from application to receiving funds.
Also I can not see my new account in the app.

Royal London do what you want them to do within there designated time frame what you know about in advance, keep you informed about everything

Royal London Pension is one of the best, and the staff are always helpful with any queries I have.

The wait in the telephone queue was quite short before I was put through to Rhona. Rhona delivered the information very clearly and explained any points that I was not aware of.

Polite helpful.conversation with Michael Blackburn.

Absolutely fantastic customer service, so easy and very helpful. Thank you.