Outway Anmeldelser 

Merci! Excellent service

The service was quick & efficient! I was extremely impressed with the customer service. I had ordered 4 pair of socks and had also ordered the Mystery socks. The system added an additional the Mystery item Free to my invoice making it look like I should have received 6 items. When I contacted customer service, they responded very quickly and explained what had happened. I understood and was ok with that but because the Mystery socks came in the same pattern as another pair I had ordered (which is against the spirit of Outway), I was sent another pair for Free in a different design. I have never experienced such quick & thorough customer service. I love the socks! They are comfortable, don’t slip around in your shoes, wash beautifully & look great.

J’adore cette marque de bas . En premier se sont les dessins qui mon attirer mais aujourd’hui en plus d’avoir les plus beaux graphique je sais qui on aussi la meilleur qualité et confort . Je l’ai porte chaque jours autant pour le travail que pour le sport . Les bas respire beaucoup et tienne très bien en place . Fini les bas qui descendent car tu va courir .
Il offre un super service très rapide , amical et courtois . J’ai fait faire une commande specialiser par l’équipe et le service était numéro 1 et professionnel. Merci beaucoup et chapeau à l’entreprise

Customer service was great - once a human got involved.

My order seemed to be taking forever and when I contacted Outway, "Bob" the AI bot responded, letting me know the order was on its way. After another two weeks went by and I reached out again, they were quick to address the issue. Turns out, USPS lost my order and within a couple of days of my reaching out, they had dispatched a replacement order, did not charge me and even apologized for the experience (something most companies don't do).

I have only had the socks for a few days but so far, so good. Fun designs and the fit is good. We'll see how they wear but no complaints at all.

I am editing my review to be transparent.
I originally gave this review a 1 star. (See original below- that is unedited). However, afterwards customer service contacted me and they were VERY sympathetic and really wanted to learn more of why I had the issues I did. (This edit was not in anyway prompted by customer service, this is my real feelings after having spoken with the company). Comfort is very subjective, the styles I chose just didn’t work for me.

These socks are AWFUL. The athletic socks handle sweat terribly, definitely not made for feet that run hot. The crew length merino socks are SO uncomfortable where the sewn in logo is. I can’t stand the feel of a sewn seem rubbing on the back of my calf all day, it’s horrid. Also not great for moisture, my smartwool socks are 1000x better. I’m so disappointed I bought these for the price they are.

Amazing service, I did a mistake with my order and the team helped me fix this Even if it was my fault. Best service I’ve received in a long time. And the socks are amazing, very good quality and super vingt for running. Also really nice design. 100% satisfied!

J'ai eu besoin de faire affaire avec le service à la clientèle suite à une erreur de ma part et tout s'est très bien passé. Service rapide, facile et courtois. Réponse à mon besoin au delà de mes attentes. Qualité du produit irréprochable.
Merci à Aiko pour le suivi tout au long du processus!

J'ai reçu une mauvaise commande. Le service à la clientèle exceptionnel a retourné ma commande dans un délai de moins de 2 jours, tout à fait gratuitement et je n'ai pas eu à me soucier de retourner la commande erronée. Outway me l'a offerte gratuitement. Je vous recommande fortement ces produits, tant pour leur qualité que suite à mon expérience avec leur service à la clientèle.

I love the designs. They're so much fun, a super colorful addition to my running gear. I keep ordering more and more of them. Love the crew version, light weight. Great experience with their support team.

I had an issue with one of my compression socks. I reached out through their automated agent. Shortly after, Maria from Customer service followed up and immediately arranged a replacement. The process was quick, and genuinely outstanding. The socks themselves are great, and with service like this, I’ll definitely be returning for my next pair.

They immediately contacted me regarding a comment I had about durability of the stitching on a new pair I had recently ordered - offered full replacement and checked back in regarding service. 2nd time I’ve worked with their customer service team and they’re always pleasant, professional and prompt.

Fantastic quality of athletic socks for the price paired with exceptional customer service. Andrew responded to my inquiry right away and again, followed up after my order was received. I would recommend them to my friends. Super impressed!!

I ordered three different types of socks. I love the compression socks. As a multi-sport athlete, I highly recommend these socks for recovery. They are comfortable with just the right amount of compression. When I ordered the wrong size of ankle socks (I recommend sizing down if you're on the smaller end of the sizing chart or have narrow feet for non-compression styles), the customer service team was amazing. They helped me get the right-sized sock and checked in with me every step of the way. They replaced the socks that were too big and were very friendly! 10/10 would recommend and will definitely be buying more compression socks!

Solid company with quality products. Excellent customer service. Had an issue with a lost order in shipping and Their customer service dealt with it promptly. Love their socks and highly recommend them !

Received the socks and they were too small although I based myself on the sizing chart. Sent out an email to customer service because I couldn't go through with an exchange directly on their website. The people from Outway who I talked to were awesome and resolved my issue very quickly. I had the new socks on my feet within a week. Definitely recommend.

Customer service is the best and the socks are gorgeous comfortable and a perfect size. I have small feet and many sports socks are too big. I’ll be buying these for every runner friend.

Great company to deal with.

I accidentally put in the wrong address for the order and they immediately contacted me when they realized something was wrong. Afterwards they sent a replacement order, free of charge and the customer service was very friendly.

Love the socks too!

Amazing customer service! Went above and beyond to make sure I received my order. The socks are very soft, cozy and my feet and ankle feel great. Love the socks and so excited to wear them for my upcoming marathon!

Got the wrong order... Ah mistakes happen sometimes. What differs from a good experience and a bad one is how the error is handled. Sent an email with photos of what I had recieved mentioning that it wasn't what I ordered. Same day answer. And a few days later I had my correct order. Thanks Maria