Outway Anmeldelser 

J’avais commandé, une bonne commande de bas, et je n’ai jamais reçu cette commande, et tout de suite (à peine une heure après avoir contacter le service à la clientele, on m’a pris en charge, renvoyé une nouvelle commande, et ils m’ont même fait des suivis à savoir si j’avais bel et bien reçu la nouvelle commande, tout un service !

Je recommande !!

The costumer service was amazing. The quality of the socks is wonderful.
I greatly recommend

The initial socks I purchased were too small. After inquiring about swapping them out for another pair, the immediate response was to ship me larger replacement socks at no extra charge. This was not necessary and very much appreciated. The socks fit great. I love the look and feel. The designs are very cool. I am very satisfied with the customer service.

Love the socks these guys make, the material is very comfortable and they're durable. Colours and designs are super fun and unique. Just as good as the product is their customer service team, I had to contact them about an order, and they responded promptly and helped me with what I needed, it was super easy. I'm always happy to support a great Canadian company and I will 100% continue to order from them.

Great experience with customer service. I made a mistake in my order and they corrected it before sending me the socks. The socks look good and feel great.

Thank you!

Great product great customer service awesome company

I had a little trouble with my order (not the companies fault, it was my fault). I reached out to customer service. Aiko replied right away and sorted it all out for me. Really amazing customer service!!
I absolutely LOVE these socks. I use them on all my hiking trips. They don't leave me with blisters. They are super comfortable and breathable. I have 8 pairs!!!! I will be buying more.

Love the look of these. I would say if you’re at the upper end of a size range, take the next size up. I had a slight problem with the merino wool socks and their customer service were fabulous. I would highly recommend as my family loves them.

Dino

J'achète ces bas depuis plus de cinq ans. J'ai eu un problème avec les grandeurs et je n'ai jamais eu un tel service après-vente. Immédiatement après mon courriel, j'ai reçu une réponse et j'ai reçu une nouvelle commande avec des bas d'une autre grandeur tout à fait gratuitement. J'adore ces bas et encore plus depuis cet excellent service.

i had bought 3 pairs of socks to try them. the one i have used most got a hole in the toe after about 3 months so let the company know. They promptly sent out another pair and advised they were sorry for the problem i encountered. Now i am 100% satisfied again.

Un bon service et un retour des plus simple.
Merci

This was my first order with Outway. They got it big-time wrong. Not even close to what I had ordered. I reached out to them and they agreed that a mistake had been made. They bent over backwards to make it right. Outstanding customer support! I wish more companies would follow their example.

The customer service was fabulous. I had an issue with my first order being lost by USPS and the Outway team was very supportive and personally reached out to make the situation right. When my package arrived I was impressed with the quality and I love the fun colorways. I love a thinner athletic type sock with enough stretch that will hold up to repeated washings so they remain comfortable and easy to put on. These hit the mark. The length option is awesome as well so you have variety for the activity, situation, or season. I will be buying more.

My first pair of compression stocking didn’t fit. They sent me 3 more pairs which unfortunately still didn’t fit. The then sent me 3 pairs of their athletic socks which are great. I’m disappointed their compression socks don’t work for me and wish they had more sizing options. The best customer care I’ve ever received from a company.

Had ordered socks on April 23th and they never came. This was not OUTWAY’s fault but the delivery carrier Dragonfly ( they are really bad) that did not bother delivering them. I let OUTWAY know the socks did not arrive and after a few exchange with their AI Assistant ( not a fun of AI at all as it was telling to wait two more days on two different occasions) and the Andrew (a real human)came to my rescue!! He put an order out for delivery and gave me updates on delivery times. I did receive the second order on May 13th and it was a pleasure to deal with Andrew and Maria. Love the socks and have ordered several pairs over the years. I recommended to Outway to change carrier as Dragonfly has really bad reviews in my area and is not a trustworthy company…

Spent $115 on socks, the delivery partner they use “go bolt” refused to buzz into the apartment building and put them in the mail room, or the parcel locker. They left the package outside. I went downstairs after being told by delivery driver that he won’t be buzzing in. Package was stolen within 2 minutes.

Put $115, nothing to show for it. Will never order again.

Update: despite sending Outway a photo of the delivery confirmation this order “is marked as in transit and not delivered” I was asked to check tracking information again. Tracking information shows as delivered.

Update2: Outway reached out and sent a replacement order out. Still using gobolt. Hopefully I receive it this time. I appreciate the customer service still need to find a new delivery partner.

I have been buying Outway socks for years and love them. I most recently bought some of their lighter weight ones which developed holes when worn.

I sent them a note on their website and could not be more pleased with their response, which was prompt, personalized, and helpful - all one could ask for in a situation like this.

They replaced the socks within 2 days and followed up to make sure they were received and that they were to my satisfaction.

They stand by their product and deliver exceptional service.

I love the sock’s very confortable and so unique. Very please.

I had a delivery problem and the support service immediately found a solution for me, then followed up very closely to ensure that everything would be resolved. The service is excellent.