Orange Luxembourg Anmeldelser 

This has been by far the worst customer service experience in my entire life. The internet has cut off for no discernible reason eight (!) days ago and I have been in touch with customer service since - to zero avail. It took them a solid day to suggest turning the device off and on again. Another day to suggest a reset - both of which I had already done by then. Went to the store in person 2x. Both times, the issue was not fixed. 8 days into this sh*tshow, they bothered to inform me that there was a wider issue at play that Orange had at that point known about for some days... and evidently didn’t bother to tell anyone. At this point, I am seconds away from going full-blown Karen...

The closing subscription processs is really slow

Je met une etoile car je ne peux pas en mettre 0 ou moins.
Facturation douteuse
Service nuls
On me facture 135€ le déplacement d'un technicien pour un problème (on marche sur la tête), je n'ai pas été tenu informer de cette facturation en avance.
Je suis chez Orange car en France, j'en étais satisfait mais à Luxembourg, il faut purement et simplement les fuir. Je cherche maintenant à résilier. Ce n'est plus possible

Je suis chez orange Luxembourg depuis 2ans, je décide de résilier ma ligne mobile qui n’est plus engagé, on me parle de préavis d’un mois alors que je quitte le pays , je ne trouve pas ça normal du tout , bien content de quitter orange .

Service client qui ne répond absolument jamais. Un service par téléphone devenu payant.
Je ne recommande pas cette entreprise.

The worst mobile operator in Luxembourg. Possibly even the worst in the whole Europe.
Their support is either non responsive or rude or they don´t speak English.
Mobile network is oversaturated. With speed test i get like 4 mbps.
Constantly being overcharged with invoices.
At the end i´ve canceled all my contracts with them and moved to Post luxembourg

Un service client incapable de trouver une solution pour une connexion internet qui ne fonctionne pas depuis presqu'une semaine, sachant que le travail se fait principalement de la maison.
Bonne occasion pour mentionner les facturations douteuses régulièrement pratiquées.

The network having issues is one thing, it is technology and this can happen...but what is totally not acceptable is when it is not fixed within the SLA they have implemented. I have been in touch with them (every day) for 2 weeks for my internet connection and nothing happened, they would not even call me back - i called them every day. After 2 weeks i was told they can't do miracles (duuuhhh!) and i have to wait...They should know that receiving a service you are paying for is not called a miracle but just business...
I cannot block my payment because they update their standing orders every month and create a new one (is that even smthg they can do???)
I tried email as well... guess what happened? :) nothing, right.

Absolute worst customer service I have ever experienced. Phone line does not work for many days and they over charge you.

Worst experience with an internet operator ever, and I lived in 4 different countries and moved countless times. More than 5 weeks to get internet (I still don't have it, so still counting), mistakes after mistakes on the technology to be used (oh yeah you have coax so we'll send the installer, installer comes, well no you don't it's fiber so we'll have to tell orange and they'll tell us to come back; like what the hell?!), have to go multiple times in a shop because phone customer service sucks so bad, waiting literally for 2 hours to get served each time, it's a shame, these people should lose their license to be an internet provider, it's close to a scam.

Service client inexistant aussi bien par téléphone, email et dans leurs boutiques !!! Sur facturations multiples jamais expliquées et inexplicables car le système de suivi ne marche pas. À cuire absolument !!!

My prepaid option got 300 minutes, after a few min and 3 sms the 300 were gone. It happened more than 1 time, this is a complete scam!!!!!!

Before internet was installed we were promised a 4G modem as a temporary solution. The modem never worked and now that we need to work from home we were told by Customer Service: it's a problem with the air box and we can't do nothing about it.

It's called lying.

Very bad customer service, unexplained random charges on two separate occasions, the last one was supposed to be rectified by the 'technical team' within 48 hours but of course nothing happens.

If a customer manages to topup(working only inside Orange network), the credit disappears without being used. The site functionality has discrepancies and suggest a rogue site.

Comment appeller le fait de continuer à faire payer un forfait mensuel de 10 euros pour un gsm alors que l'appareil est entièrement remboursé après 24 mois? Une seule idée me vient à l'esprit : escroquerie !
A fuir malgré des tarifs attractifs.

Que dire D`Orange Luxembourg!! Un vrais désastre et une manque de professionnalisme incroyable...a fuir

J'ai mis une étoile parce qu'on ne peut pas mettre moins.
Ils sont incompétents,cette entreprise ne devrait même plus existé.

Je suis avec Orange depuis toujours, ils ne me laissent jamais tomber et leur service à la clientèle est meilleur que tous les autres!

Many problems with this guys, network, client service etc... A really disappointing