Friendly greeting from Nic R, as wanted to advise that my bank details had changed since starting the lease agreement. No quibbles / concerns and put my mind at rest, that all can be updated once I r... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
A massive thank you to Kiera McCarthy at Novuna! Kiera is one of those people you know you can rely on whenever you need help. Whether it’s something big or small, she’s always willing to jump in a... Se mere
Excellent service from Sarah Ryder. I'd be back and forth internally and externally to try and resolve an issue regarding one of our fleet vehicles. Sarah knew what questions to ask and who to escala... Se mere
Virksomheden har svaret
Had the pleasure of speaking to Felicity today. This lease ended back in 2023, and entirely our fault the paperwork for the retention of a cherished number hadn't been dealt with properly, so the owne... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Om Novuna Vehicle Solutions
Skrevet af virksomheden
Who are Novuna Vehicle Solutions?
Our award-winning industry knowledge, coupled with our unique experience of specially modified commercial vehicles, vans, trailers and plant equipment, means we offer total asset solutions to meet your business requirements and objectives.
Our industry leading approach is recognised and we are the only FN10 leasing company to be fully accredited by the Institute of Customer Service.
Together, we make the important things happen.
Learn More Business Vehicle Leasing Fleet Management Electric Fleet Solutions Electric Car Salary Sacrifice My Novuna VehicleKontaktoplysninger
RG14 2NU, Storbritannien
- 03444 632 900
- novunavehiclesolutions.co.uk
4,9
Fremragende
6 t anmeldelser
Ingen nylige anmeldelsesinvitationer
Denne virksomhed har ikke inviteret kunder til at skrive anmeldelser for nylig, så anmeldelserne er muligvis ikke repræsentative
Har besvaret 100 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Easy and straight forward on the…
Easy and straight forward on the phone,kept up to date, The tyre fitter went above and beyond. Great service.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Andrew, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Sam was friendly and helpful
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Stephen, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
Top service from a very informative…
Top service from a very informative employee
This is very reassuring comparing to the previous company I am comparing it with.
5 star service
Thank you
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Michael, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Besvarelse fra Novuna Vehicle Solutions
Hi Heather, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
The person I talked to was extremely…
The person I talked to was extremely helpful and sorted out my request there and then.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi David, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Ash was excellent
Ash was excellent. Helpful, knowledgeable and cheerful!
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Steph, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great, quick customer service and easy to understand
I just wanted to pay my Road Fund License balance amount which Ash helped me pay very swiftly and professionally. She patiently explained the procedure for payment and how I would receive a payment receipt via email, which I received promptly as well. Great service and I have been with Novuna for over 3 years now.
1. oktober 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Parul, thanks for sharing your experience! It’s great to hear Ash made the payment process quick and easy and explained everything clearly. We’ll be sure to share your feedback with her. Best wishes, Stephen.
Lauren at Novuna was super helpful
Lauren at Novuna was super helpful, knowledgeable and made navigating a tricky booking issue simple, great service.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Richard, thank you for your five star review! It's great to hear about your experience with Lauren, we'll be sure to pass on your feedback. Best wishes, Stephen.
So quick to deal with my challenge and…
So quick to deal with my challenge and arrange everything, keeping me in the loop. Amazing
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Ian, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Handled quickly and efficiently without…
Handled quickly and efficiently without any issues.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi David, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Ash was superb
Ash was superb - efficient, kind and very polite!
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Danny, thank you for your five star review! It's great to hear about your experience with Ash, we'll be sure to pass on your feedback. Best wishes, Stephen.
Breakdown and Recovery
2.5 hours after reporting the breakdown the car was being collected and I was on my way home in an Uber. The only thing was them being unable to deliver a hire car on a Sunday. Taking a taxi an hour out of my way to collect one from Birmingham airport wasn't suitable. I was happy with the alternative of RAC getting me an Uber home.
27. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Thank you for sharing your experience. We’re pleased the RAC team were able to find a suitable alternative and get you home safely. We really appreciate your understanding. Best wishes, Stephen.
Excellent service
Easy, straightforward communication with answers delivered in seconds.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Karolina, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Knowledgable staff and easy to deal with
Fair prices, good customer service and easy to deal with. Professional staff who are knowledgeable and helpful.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Damian, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Sam was very pleasant and dealt with my…
Sam was very pleasant and dealt with my query quickly.
30. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Ryan, thank you for your five star review! It's great to hear about your experience with Sam, we'll be sure to pass on your feedback. Best wishes, Stephen.
I found Nicola was very helpful and…
I found Nicola was very helpful and understanding of my situation.
23. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Dominic, thank you for your five star review! It's great to hear about your experience with Nicola, we'll be sure to pass on your feedback. Best wishes, Stephen.
Great customer service one phone call…
Great customer service one phone call and it’s all sorted
14. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Leek, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Clear and concise
Clear and concise , friendly and informative to deal with.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Mr Wallace, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Service Advisors were very welcoming
Service Advisors were very professional, experienced and welcoming. They were able to complete all the work on the car in a timely manner whilst keeping me informed. Special shout out to Chase.
25. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi Gurpinder, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Hassle free experience
The garage communicated directly with Novuna which meant I only had to take the car in at a certain time and then pick it up when ready approx 1 hour.
No hassle what so ever. Excellent service from Novuna and the relevant garage.
29. september 2026
Uopfordret anmeldelse
Besvarelse fra Novuna Vehicle Solutions
Hi John, thank you for your five star review! It's great to hear about your experience. Best wishes, Stephen.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.