i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote. The lease payment includes... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told... Se mere
Virksomheden har svaret
I’ve had a very positive experience overall. Everything has been handled professionally and efficiently, and communication has been clear throughout. Any queries I had were dealt with promptly, wh... Se mere
Virksomheden har svaret
I recently got a puncture by driving into a concealed kerb stone. Luckily near home. Phoned Arval for recovery and tire replacement and they were great. Handled everything professionally and politely... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Oplysningerne kommer fra forskellige eksterne kilder
A part of BNP Paribas Group, we provide unrivalled customer service in the car and vehicle leasing sector for customers of all sizes.
Kontaktoplysninger
Whitehill House,, SN5 6PE, Swindon, Storbritannien
- 01793 887 000
- info@arval.co.uk
- arval.co.uk
4,3
Fremragende
6 t anmeldelser
Har besvaret 92 % af deres negative anmeldelser
Svarer typisk inden for 24 timer
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Three weeks on from requesting a…
Three weeks on from requesting a manager call back and still nothing!
Great at taking your money, awful customer services and support.
Do yourself a favour and spend your hard earned money with another company who care!
24. april 2026
Uopfordret anmeldelse
Failed collection, poor communication, and ignored complaint
I had a very disappointing experience with Arval.
A vehicle collection was arranged, requiring me to remain available between 8am–6pm. As a self-employed individual, I took a full day away from work to accommodate this. The driver did not attend, and I was not contacted proactively at any point.
I had to call at 14:47 myself to request an update, at which point I was informed the collection had failed.
I raised a formal complaint, but this was dismissed without properly addressing the loss of earnings or the lack of communication. I then followed up multiple times and formally escalated the complaint, including copying additional departments, but received no response at all.
The lack of accountability and complete breakdown in communication has been extremely frustrating. I would not expect this level of service from a company of this size.
I have now been forced to escalate the matter externally .
Very poor experience overall.
27. marts 2026
Uopfordret anmeldelse
Been our van providers for years great…
Been our van providers for years great company
9. april 2026
Uopfordret anmeldelse
Very Poor customer service
Arranged the collection of my car at the end of the contract, collector Anglia did not arrive sent a msg 3 days later saying they would not collect on the agreed date, Tried repeatedly the contact Arval returns dept and customer services thay just fobbed me off, don't trust this company, their staff are unbelievably incompetent. Will never use them again.
13. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
We’re really sorry to read about your experience and understand how frustrating this must have been, particularly at the end of your contract. The issues you’ve described around the agreed collection date and the lack of clarity afterwards are not the level of service we aim to provide, and we appreciate you taking the time to raise this.
To allow us to look into this properly and understand what went wrong, we’ve sent a request for some additional information (including the vehicle registration) via Trustpilot to the email address linked to your review. Once we have this, we’ll be able to investigate with the relevant teams and make sure this is resolved.
Overall great experience.
31. juli 2025
Charged for item which are not longer supplied with new vehicles
When my vehicle was returned they tried to bill me £500 for a spare key and a service book I was never supplied with the vehicle, they must have known this as audi service is done on audi database and the vehicle was only supplied with 1 key due to the chip shortage In 2022 what a rip off
13. marts 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Hi Claire, thank you for providing the additional information.
We can see that someone is dealing with your case, we have made them aware of your review and a member of the team will be in touch.
Best wishes
Lack of communication from Arval
Throughout the whole experience of leasing a car from Arval, communication was a large problem. I found it very difficult to get any information.
Issues I had with the delivery of the vehicle were never resolved as they just ignore all correspondence.
several questions I asked during the Lease period were never answered.
At the end of the Lease, when they took an additional payment from my employer that they were not entitled to, they point blankly refused to talk to me.
If this is your only way to get a Salary Sacrifice car, then I wish you good luck.
The 1 star is because I was unable to give no stars.
20. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you for taking the time to share your experience. We’re sorry to hear how frustrating this has been and that you felt unsupported throughout your agreement with us. This isn’t what we aim to deliver, and we appreciate you raising these concerns.
We’ve sent an email to the address linked to your Trustpilot account to request some further details. Once we have this information, we’ll be able to locate your lease and ensure your points are reviewed with the appropriate teams, including the matters you’ve mentioned around queries, delivery concerns and the final charge.
We do want to look into this properly and make sure the issues you’ve highlighted are understood. If you can respond to our email, we’ll take things forward as quickly as possible.
Thank you again for bringing this to our attention.
Poor customer care
Feb 26 had required a tyre replacement through out maintenance package purchased. The incorrect tyre fitted, now 17th April and 7 visits from a tyre company organised by Arval and still no tyre. Incorrect tyres ordered, tyre suppliers not arriving. Arval don’t care, they don’t call back. They even said it’s fine to drive on the tyre fitted. I asked why tyre I have and they couldn’t tell me. The car is now parked up not being driven still paying the monthly fee. Yet they can’t even get a tyre replacement right. Left reviews on X that are now being ignored, told on the 17th April they will call back and no call back.
20th April 2026, Tyre fitter arrived with yet again the incorrect tyre, Arval Tyre line aren't bothered refusing to escalate to a manager, and the tyre line agent is very dismissive.
17. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Hi Gareth, thank you for providing your contact details. We have passed these on to our Customer Service team and a member of the team will be in touch.
Best wishes
Excellent customer service
The standard of customer service is excellent, very professional, helpful and polite,from day 1 when I got my car in September 24.
Always happy to help and advise with any queries I had.
Thank you
2. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you very much for sharing your experience with us. It’s great to hear that you’ve felt well supported from the very beginning of your journey with your vehicle and that our teams have been able to help whenever you needed guidance.
We truly value your kind words and will make sure they’re passed on to those involved. Thank you again for choosing Arval.
I’ve had a great experience with Arval…
I’ve had a great experience with Arval through my salary sacrifice car scheme. Communication has been excellent throughout, and the team are consistently professional, responsive, and genuinely supportive whenever needed. The whole process has felt easy and well‑managed. Highly recommended.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you for taking the time to share such positive feedback. We’re really pleased to hear that your journey with Arval has been smooth and reassuring from start to finish.
Knowing that you felt looked after and confident throughout your salary sacrifice experience means a great deal to us.
We’ll be sure to pass your kind comments on internally, and we truly appreciate your trust in Arval.
EV leasing
i lease an EV through salary sacrifice . Arval have a wide range of vehicles available with clear pricing and their online catalog is easy to use when obtaining a quote.
The lease payment includes serving and insurance so there are no hidden costs.
Excellent communication from Arval, dealership and delivery company.
1. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you very much for sharing your experience. We’re delighted to hear that the salary sacrifice process felt clear and easy to navigate, and that the range of electric vehicles and transparent costs met your expectations. It’s especially great to know that the inclusive package helped keep everything simple, with no unexpected surprises along the way.
We’re also really pleased that the coordination between our team, the retailer and the delivery partner made for a smooth and well‑communicated journey. Thank you for choosing Arval, and we hope you enjoy many miles in your new EV.
I purchased my vehicle off arval at end…
I purchased my vehicle off arval at end of lease. Arval were awful and I will not go anywhere near them again. I spent 120minutes on hold trying to speak to someone. They charged me road tax 1 month after id purchased my van. They charged me rental costs even though I was told there would be no extra charge after my contract end date, as they said I could have a grace period for a few days while the finance company and arval sorted funds. This delay was not my issue so I was unfairly charged.
Good morning arval, yet another 344 has been taken out of my account this morning thanks for that! My reg is JO11 RDG. I hope you will contact me as soon as possible.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you for sharing your experience. We’re sorry to hear about the frustration caused during your end-of-lease vehicle purchase, including delays, unexpected charges and the time it took to reach us. That’s not the experience we want customers to have.
We understand your concerns about being charged after being advised a short grace period would apply, and we’re sorry this wasn’t resolved more smoothly. We also apologise for the time you spent on hold.
To help us investigate, please could you update your Trustpilot review to include the vehicle registration number. This will allow us to locate your agreement and review the charges raised, after which our team will be able to respond directly.
Avoid - sharks in suitS.
I got a vehicle with these people through Pink Lease (who were great, now called Total Motion). The contract started in December 2025, within the contract I was charged 3 months ahead therefore told I did not need to pay until February. However, these people took it upon themselves to try and charge me then threaten me with negative file entries if I did not pay them again. You cannot speak to a person, because they are allergic to answering the phone, unless you have 50 minutes to wait for someone to answer the call. When they do, they are cocky and arrogant with little knowledge of the case.
i have written a formal letter of complaint and will wait to see how long before they learn to read that! they have been paid and on time. I now seek a better lender.
15. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you for taking the time to share your experience. We’re really sorry to hear about the frustration and upset caused, particularly around payment communications and the difficulty you’ve had getting through to us. That’s not the level of service we aim to provide.
We understand how concerning it is to feel challenged on payments when you believe everything has been paid correctly, and we appreciate you raising this formally so it can be reviewed in detail. We’re also sorry to hear about your experience when trying to contact us by phone and how those interactions came across.
To allow us to look into your agreement, billing history and the concerns you’ve raised properly, we’ve sent you a request for some additional information via Trustpilot. This will be delivered to the email address linked to your Trustpilot account. Once you’ve responded, our team will review everything fully and come back to you directly.
Thank you again for bringing this to our attention. We do take feedback seriously and will use this to help improve both our processes and customer experience.
Delivery agent kept me informed at all…
Delivery agent kept me informed at all times of arrival time. Once here gave me a thorough talk on new vehicle.
27. august 2025
Besvarelse fra Arval UK
Thank you for your feedback. We’re pleased to hear the delivery agent kept you well informed and took the time to walk you through the vehicle on arrival. We’ll be sure to share your comments with the team
Easy contact & issue\query resolved
25. september 2025
Besvarelse fra Arval UK
Thank you for your feedback. We’re pleased to hear that getting in touch was straightforward and that your query was resolved quickly.
Top marks!
Helpful, friendly, professional team that did well to answer all questions and fill requests.
6. oktober 2025
Besvarelse fra Arval UK
Thank you for your kind feedback. We’re really pleased to hear that the team was friendly, professional, and able to support you thoroughly throughout the process.
Your comments are much appreciated and will be shared with the team.
Well managed through by Mario
Mario was great through the process. Some confusion and delays caused by Mercedes issuing revised carbon performance criteria for the key during the order process but we got to a good outcome thanks to Mario.
4. august 2025
Besvarelse fra Arval UK
Thank you for your feedback. We’re pleased to hear that Mario supported you effectively throughout the process and helped achieve a positive outcome.
We appreciate your patience around the changes introduced by the manufacturer during the order stage and will be sure to pass on your comments to Mario.
Leaser beware!
Leaser beware!
This company automatically pay parking fines on vehicles leased to you - accepting full liability on your behalf with no communication, when they should not be doing so. To add insult to injury, they charge you an exorbitant admin fee to pay the fine.
Edit to respond;
You have already “investigated “ this using your own apparently impartial review team.
You, as a company should not be admitting parking fine liabilities to a private parking company.
14. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Hi Eddie,
Thank you for taking the time to share your experience. We’re sorry to hear about your frustration and appreciate you raising these concerns.
We understand how unexpected handling of a parking notice, along with an administration charge, can feel disappointing. Our processes are designed to manage statutory notices efficiently, but we recognise that the way this is experienced by customers is equally important.
To allow us to fully review what has happened in your specific case, we’ve requested some additional details via Trustpilot, which have been sent to your registered email address. Once we receive this information, we’ll make sure it’s passed to the appropriate team to investigate thoroughly and provide a clear response.
We value your feedback, as it helps us review our approach and identify where we can improve communication and clarity for our customers.
Dreadful company
Dreadful company. I have leased cars before but no company as bad as this. Communication is so bad. Unexpected charges. The final straw was when I returned the car in perfect condition to be charged £299 for the most minute scratches on the bumper. Fair use policy eh? Shocking . I only do 4k miles a year , female driver. Car was immaculate. I appealed and was declined and they send straight to debt collection. Glad to see the car going to see the back of them . I will lease again but if Arval are involved I will run a mile.
10. februar 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Thank you for sharing your experience. We’re very sorry to hear how dissatisfied you feel and understand how upsetting this situation has been.
We appreciate how strongly you feel about the vehicle return and charges raised. To allow us to review this properly, we’ve requested further details via Trustpilot, which have been sent to your email. Once we receive this information, we’ll ensure it’s directed to the appropriate team to look into the matter.
We value all feedback and we're sorry to hear that your experience did not meet expectations.
Great service from Jacqui Probets in…
Great service from Jacqui Probets in team Sunbeam… she was very patient with me and supported me in selecting a vehicle for my work. Great communication and no question was unanswered. I really recommend Arval and definitely Jacqui!!!
10. april 2026
Uopfordret anmeldelse
Besvarelse fra Arval UK
Hi James,
Thank you so much for the great review and lovely comments which we will be sure to share with Jacqui.
Have a good day
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
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