Arval UK Anmeldelser 5.522

Had multiple cars from Arval over many years. All is good until you need customer service. Appalling response, any issues then you are locked into a huge amount of time trying to get through on the phone.
They have taken large amounts of money from my account and when i eventually got through (1st April 26) their invoice data they sent me does not even closely match what they took from my account. Having sent them a breakdown of figures ten days later I am still waiting for a response.
Now been listening to their hold music for 28 minutes, so have given up! Next step will be to cancel the direct debit and wait for them to contact me.

This is the third 1 star review as Arval is absolutely disgusting to use. I have had a massive complaint against them anything they can't explain away is ignored and swept under the carpet. I almost died and have lost my income yet these inhuman disgusting people want me to pay them over £1700 to take the vehicle back which was actually delivered in breach of the contract as I was in hospital fighting for my life when it was delivered. I am now dealing with loss of job, serious injuries and PTSD but this means nothing to this vile company. PLEASE AVOID AT ALL COSTS THEY HAVE NO COMPASSION AND WILL JUST TRY TO SQUEEZE AS MUCH BLOOD FROM YOU AS THEY CAN.

Just to add as they have replied. The complaint was closed without everything being investigated properly. The car should not have been delivered as I didnt take delivery as i was fighting for my life in hospital. Complaints said and I quote this was a very serious accusation (it is not an accusation it is a fact as has been proven to regulated collections department at Arval) and would need to be investigated. She then proceeded to have this signed off without any investigation whatsoever. I have all of the emails to prove this. So no you have not checked my account properly and are just as bad as complaints trying to avoid and cover up serious complaints. I have had to edit out the members of staff names I used even though I have email proof of everything and their names in them. This is Arval clutching at straws to tey and cover this up and get the review removed. They didnt even attempt to explain the serious contract breach just tried to get it removed. Laughable and typical of this disgusting company.

For anyone considering using Arval and Pike & Bambridge (P&B), please reconsider.

After agreeing a lease in July 2025, a month later a fault occurred with my new car. It was agreed between Pike & Bambridge and Arval that the repair for the fault would be covered by Arval in writing as per the lease agreement.

Once the repair was completed on the car, I was charged for this by Arval in August 2025. After highlighting this to both P&B and Arval, I was informed that this was an error and that I would receive a credit for the repair. This was confirmed in December 2025, but the credit never arrived. I’ve been chasing this regularly since the start of 2026 with little to no response from the team at Arval. The only update I receive from P&B is that they’re chasing Arval and have no idea if or when I will receive my money back.

It is now April 2026 and this has still not been resolved and both parties are now completely ignoring me.

Due to issues that I’ve experienced, as well as challenges others have also encountered within our company, we’re looking into other providers.

Awful customer service, please avoid using them!

I received my Hyundai Ioniq 6 in June 2025 on a Business Lease. The car arrived with a fault from Day 1 and needed a new computer.
After 3 different computers in the car, the fault still remains and Arval have done nothing to support me in fixing this problem.
I am now waiting for a different computer which will be the 4th one the car has had.
All they say is that I have no rights due to it being a business lease and I can't return the car.
The aftersales support is none existent.

Stay away from this company. Alot of hidden charges which are not told to customers at the start.

Extremely poor complaints department that shows no value for customers and doesnt offer any gesture of goodwill. Dont waste your time making a complaint.

Awful, awful service. I requested a early termination and was given a rough figure and signed a DocuSign. Then I received a bill for much higher so asked for an explanation or breakdown, no one could give me one. The vehicle was collected on 20/02/26 and they proceeded to take another two payments for March and April! I called regarding this and no one has a clue! cancelled my direct debit and sent a complaint on 18/03/26 with no acknowledgment what so ever. I then receive a email from collections for the early made up figure of early termination of contract. What ever figure it is we have paid more than the early termination was! they owe us!!! avoid at all costs. I will probably have to go to Financial ombudsman when the time has lapped because they are that awful.

I am writing to formally raise a complaint regarding the collection of my vehicle, which has been handled in an extremely disappointing and unprofessional manner.

I arranged for the vehicle collection over six weeks ago and received confirmation via email on 25 February that the vehicle would be collected on 2 April. Based on this, I planned my schedule accordingly.

On 2 April, I called to confirm that the driver would be arriving as agreed. Despite it already being 1:30 pm on the scheduled collection day, I was informed that no specific time slot could be provided. I was also told that the driver would contact me directly; however, I did not receive any call or update whatsoever.

Instead, I have had to be proactive in chasing this matter myself, which is completely unacceptable.

As a direct result of this failure, I had already cancelled my insurance over a month ago to ensure it ended on the agreed collection date. Due to the missed collection and lack of communication, I have now been forced to purchase temporary insurance at the last minute at a cost of £136 to provide cover until 10 April, as I have no certainty as to when collection will now take place. This has caused additional stress, inconvenience, and unplanned expense, which I expect Arval to reimburse in full.

Furthermore, as I will be leaving the country on 5 April, I have had to make alternative arrangements and ask a friend to be available to handle the vehicle handover on my behalf. This has added further inconvenience and complexity, entirely due to your failure to carry out the agreed service.

This situation has caused me significant stress and disruption at an already challenging time, and the lack of communication and failure to follow through has fallen well below any reasonable standard of customer care.

I would like you to:
• Urgently confirm when my vehicle will be collected
• Provide a full explanation as to why the agreed collection did not take place
• Clarify why no communication was provided despite assurances
• Reimburse the £136 cost of the temporary insurance
• Confirm what steps will be taken to prevent this from happening again

Absolutely pathetic, poor customer Service. I was so organised now this has caused me extra stress and anxiety due to the poor communication around handover. The worst part is you’re actually liable for the car if they don’t pick it up so I had to purchase a temporary insurance. Do not lease from them!!!

Rachel is very help full and friendly,

I’ve been leasing with Arval for the past four years, and the experience has been consistently excellent from start to finish. Their service has always been reliable, professional, and easy to deal with, which made the whole leasing process completely stress-free.

What really stood out to me was my most recent interaction with their team. I spoke to a gentleman who genuinely took the time to understand my situation when arranging the vehicle collection. Not only was he incredibly helpful and accommodating, but he also went the extra mile by waiving an additional charge, which I truly appreciated.

It’s rare to find this level of customer care and flexibility, and it made a lasting impression on me. Based on my experience, I will definitely be leasing my next car with Arval and would highly recommend them to anyone considering a car lease.

Major safety issues with breaks and steering locking. The car has now been in the garage almost 10weeks in total which is almost half the time we have had the vehicle. First fault caused by a recall that delayed the arrival of vehicle. Extremely poor customer service by Arval I have had to do all the chasing and been on hold for excessive amounts of times getting no where.

I am extremely disappointed with my experience with Arval UK.

From the very beginning, the process lacked transparency and proper communication. I was clearly told that nothing could be done until the vehicle was delivered. However, after delivery, I was then told that documents were missing from the broker — which I later confirmed was not true.

Now I am being asked to wait an additional 10–15 days for the agreement to become active, something that was never communicated to me in advance. Had I known this, I would have made completely different arrangements.

To make matters worse, I have a long-planned family trip to France on 3rd April and urgently require the VE103 certificate to legally travel. Due to Arval’s delays and poor coordination, my entire trip is now at risk.

This has been a very stressful and frustrating experience. Unfortunately, both before and after signing the lease, I felt like I had no visibility or control over the process.

I hope Arval takes this feedback seriously and improves their customer communication and internal coordination.

If I could give zero stars I would. The brand new car needed several repairs in the first year that you wouldn't expect on a new vehicle. Every customer service interaction is like pulling teeth. Even the official complaints department are like robots with standard phrases they churn out. An absolutely awful experience. My advice to anyone would be, if you're thinking of leasing a car, don't. If you do, don't choose Arval.

EDIT after contact from Arval asking for more information: I have already been through your complaints process to be told that brake discs corroding within 7months then again less than a year later is normal wear and tear. I'm not parking the car underwater and I disagree.

I requested an early termination quote as I'm more than willing to pay to be shot of both this car and yourselves but guess what? I've been sent a blank form with no quote details on it. Surprise! Looks like I have to chase something up yet again. I'm leaving this review up to warn others of what they might encounter.

Sincerely disappointed that having already paid a significant amount for repairs to our vehicle prior to end of lease collection (as per the fair wear and tear guidance which we shared with the garage completing the repairs) that we are still being charged for items described as ‘damage’ which I absolutely do not agree with. I am really disappointed with this and would not therefore use Arval again or recommend to family or friends.

The whole process from ordering the vehicle upto delivery has been smooth. The communication was on point at every stage.

Hire vehicle was quickly arranged while my vehicle was being repaired. Arval staff were most helpful over the telephone.

Very friendly staff, great service and easy to deal with when there are issues. Recently got the tyre changed. It was very easy to book. Regular communication to keep me informed and give reminders.

I was very surprised at being allowed to test drive the S07 on my own. I was away for ages! I wanted to lease the vehicle and didn't think they'd take my car in p/x so that was a real gamechanger.
I collected the car at a time to suit me and the dealership were very helpful and accommodating. They'd set up as much as they could (a lot of it is down to personal preference) which was very handy and gave me less things to figure out with the car's info screen.
Overall, a good experience and very good customer service.

I got a new Volvo EV from Arval via my employer (Capgemini UK) and generally speaking it has been painless and easy. The worst bit was the driving test-esque bits you have to do. If I'm honest this was patronising to do as an experienced driver (10+ years with a clean sheet) but perhaps my company insists on this.

The actual car delivery and communication was excellent and was done directly with the Volvo dealership in Derby. As part of my EV lease I got a complimentary charger install, which was a massive boon. I did have to chase Ohme on this (referred via Volvo) more than expected but it was done within a week.

The car itself is perfect and I've not (yet?!) had to use the Arval helpline but it's very convenient having insurance, etc. all just included as part of the package.

In conclusion, I had no choice but to use Arval for my company car, but I'd recommend it for those looking to lease an EV via salary sacrifice.

Really organised approach and good communication

Quick and efficient