Norfolk Designer Gardens Anmeldelser 

681
•
TrustScore 4.5 ud af 5

4,5

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Se, hvad kunderne siger

Bedømt til 5 ud af 5 stjerner

The table was delivered with good communication and met expectations . Packaging was good and assembly simple. The item is attractive and looks solid. Only problem was one of the supplied dowels br... Se mere

Bedømt til 5 ud af 5 stjerner

Excellent service ordered product anticipating having to wait a couple of weeks for delivery. Three days later received call indicating delivery next day. Bench arrived very well protected in pac... Se mere

Bedømt til 5 ud af 5 stjerner

Great customer service! Our garden table suffered a bit of an accident in the warehouse and we were given instead a slightly bigger and better quality version of the same model free of charge. The tab... Se mere

Bedømt til 1 ud af 5 stjerner

After ordering there was No update on the delivery. It simply arrived without any warning. Fortunately my neighbour was at home to take charge of the delivery. Each chair was strapped to a separate pa... Se mere


Virksomhedsoplysninger

  1. Butik med havemøbler

Skrevet af virksomheden

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Kontaktoplysninger

4,5

Fremragende

TrustScore 4.5 ud af 5

681 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Bed kunder om at skrive en anmeldelse

Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ

Har besvaret 73 % af deres negative anmeldelser

Svarer typisk inden for 1 måned

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,5

Alle anmeldelser

(681)

280 anmeldelser inden for de sidste 12 måneder

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Bedømt til 3 ud af 5 stjerner

Need to communicate better

Very good product. Very nice staff, especially delivery driver but no one told me when i
ordered that delivery would depend on when they had a full load for my part of the country. This is understandable but i should have been told at time of ordering.

28. juni 2026
Norfolk Designer Gardens-logo

Besvarelse fra Norfolk Designer Gardens

Hi David, thank you for taking the time to leave us a review and for your comments.

We really appreciate the feedback and will take it on board as we continue to improve our service.

Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Bedømt til 1 ud af 5 stjerner

I brought a chair from you a few weeks…

I brought a chair from you a few weeks ago , it was flat packed but it didn’t have the screws or dowels , I rang up many times to ask if they could send some in the post , but nobody sent them so , I will not ever recommend them , they just don’t care about customers once they’ve got their money, and to think I was going to buy another three, not now of them . So I have a chair flat packed which is no good and I paid few hundred pounds for , terrible service . .

27. juni 2026
Norfolk Designer Gardens-logo

Besvarelse fra Norfolk Designer Gardens

Hi Mrs Brewster, we’re really sorry that your chair arrived without the screws and dowels needed to assemble it, and that you then had to chase us to try and get this sorted.

We’ve reached out to you directly as we’d really like the opportunity to put this right and make sure you have everything you need.

Apologies again for the inconvenience caused.

**Norfolk Designer Gardens**

Bedømt til 4 ud af 5 stjerner

Slightly longer delivery time than…

Slightly longer delivery time than expected and not the best at communicating, but not bad either and absolutely worth the wait. The table I bought is gorgeous. Beautifully crafted and excellent quality. Would def buy again from this seller

21. juli 2026
Uopfordret anmeldelse
Norfolk Designer Gardens-logo

Besvarelse fra Norfolk Designer Gardens

Hi Patricia, thank you for your review. We’re really pleased to hear that you’re happy with your table.

We’re sorry the delivery took longer than expected and that we didn’t keep you updated as well as we should have. We completely understand how frustrating it is having to wait without knowing what’s happening.

We really appreciate your feedback and we’re working on improving our delivery communication so customers are kept better informed throughout.

Thank you again for choosing Norfolk Designer Gardens, and we hope you enjoy your table for many years to come.

**Norfolk Designer Gardens**

Bedømt til 1 ud af 5 stjerner

A tough business to deal with when a…

A tough business to deal with when a defective item needs replacing, lack of communication and false promises. You have to keep chasing them to get it resolved.

19. juni 2026
Norfolk Designer Gardens-logo

Besvarelse fra Norfolk Designer Gardens

Hi Rob, we’re really sorry for the frustration you had with your order and for the lack of communication while you were waiting for this to be sorted.

We’re pleased to see that you’ve now received your cushion and that the issue has been resolved. We appreciate your patience while we got this sorted for you.

If you feel your experience with us has changed now everything has been resolved, you’re of course welcome to update your review.

Thank you again for your patience.

Norfolk Designer Gardens

Bedømt til 5 ud af 5 stjerner

Product ticked all my boxes

Product ticked all my boxes, easy to assembled. Delivery was punctual and I was well informed. Two cushions slightly damaged, one phone call and staff very helpful and friendly, replacement cushions promptly delivered. Friendly,helpful and happy experience.

19. juni 2026
Bedømt til 5 ud af 5 stjerner

Great company to deal with

We very recently ordered the Kensington Heavy duty extending Table and 8 chairs. I'm always a bit wary of ordering expensive items from a company new to me, so had a read of the reviews here and decided to purchase.

Ordered on the 18th June (Thursday), despatch confirmation the next day, and delivered by the carrier the following Wednesday.

Very prompt service for was was a big, bulky delivery. The table and chairs are also of a very very good quality indeed. We are very pleased with our order.

18. juni 2026
Uopfordret anmeldelse
Bedømt til 3 ud af 5 stjerner

Teak outdoor coffee table

I ordered a teak coffee table earlier this year. I was called by the NGD owner? who was really helpful explaining that table was delayed due to closure of Straits of Hormuz. I could either have my money back or wait for the table to arrive as soon as possible. As it was an important item, I agreed to wait for the table. I chased up the company several weeks later via email. I had a response to explain table no longer available but I could have similar design at price I had paid. I agreed to this and waited to be given a delivery date. A short time later I received a text to say my table would be delivered within 30 mins. Luckily I was at home to receive it. The driver delivered the boxed table and proceeded to assemble it on new ceramic tiled pathway. Not only was he rushing but he split one of the legs, got wood glue on 2 of the slabs which he then proceeded to try to remove with orbital sander after sticking and screwing table leg back on. It was a mess. I was reassured that I could keep this table but he would also return with a new one 2 weeks later. After 2 weeks I rang the company and was told it would be delivered by a different driver in 2 weeks. The day arrived and the table was delivered, boxed up and the driver left saying he wasn't going to assemble it which is what I expected. He took the repaired table back. My husband has since assembled the table and teak oiled it so it looks lovely.
Although this is a neutral review, the table is a different design to the one initially ordered but matches the bench I have, in shape and I was given the option to cancel the order.
The man I spoke to each time on the phone was always calm, polite and reassuring and tried to help get this delivery sorted.
It is a really robust table which I'm happy with.
Be aware, that if you need to phone NGD company with an enquiry or concern, the phone lines are switched off at the weekend and you can only speak to the owner if you have his number.

2. juni 2026
Norfolk Designer Gardens-logo

Besvarelse fra Norfolk Designer Gardens

Hi Elizabeth, our sincere apologies for the issues you experienced with your original order and for the inconvenience caused while everything was being sorted.

We’re really glad to hear that you’re happy with the table you have now, and we appreciate your patience while we worked to put things right.

Thank you for your feedback and for giving us the opportunity to resolve the issue.

**Norfolk Designer Gardens**

Bedømt til 5 ud af 5 stjerner

Beautiful Bistro Set

Easy ordering, prompt delivery from a lovely friendly delivery guy. Beautiful quality Bistro Set fits perfectly on my small patio area and already enjoyed a few lunches on it 😊

Was so pleased with the service recommended to my brother who ordered a bench 2 weeks ago.. but sadly not yet received, hope he doesn’t have to wait too much longer 🤞

10. juni 2026

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