The table was delivered with good communication and met expectations . Packaging was good and assembly simple. The item is attractive and looks solid. Only problem was one of the supplied dowels br... Se mere
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Se, hvad kunderne siger
Excellent service ordered product anticipating having to wait a couple of weeks for delivery. Three days later received call indicating delivery next day. Bench arrived very well protected in pac... Se mere
Great customer service! Our garden table suffered a bit of an accident in the warehouse and we were given instead a slightly bigger and better quality version of the same model free of charge. The tab... Se mere
After ordering there was No update on the delivery. It simply arrived without any warning. Fortunately my neighbour was at home to take charge of the delivery. Each chair was strapped to a separate pa... Se mere
Virksomhedsoplysninger
Skrevet af virksomheden
Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!
Kontaktoplysninger
Sunnyside Farm, Golf Links Road, Morley St. Peter, NR18 9SU, Wymondham, Storbritannien
- 01953 660845
- info@ndgonline.co.uk
- norfolkdesignergardens.com
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Har besvaret 73 % af deres negative anmeldelser
Svarer typisk inden for 1 måned
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Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
⭐⭐⭐⭐⭐ Excellent Service & Beautiful…
⭐⭐⭐⭐⭐ Excellent Service & Beautiful Teak Garden Furniture
We recently bought the Kensington Heavy Duty Teak Wood 6-Seater Outdoor Dining Set online from Norfolk Designer Gardens Ltd, and we’re absolutely delighted with both the furniture and the service we received.
After ordering online, we called and spoke to Tory about delivery schedules. He was extremely helpful and suggested their installation and more personal delivery service, which we’re so glad we chose.
Communication throughout was excellent, with regular updates by email and text. Darren, our driver and installer, contacted us the day before delivery and again when he was about an hour away.
On arrival, Darren delivered the furniture directly into our back garden, carefully assembled everything and even dressed the dining set ready for us to use. He was polite, prompt, skilled and very knowledgeable. He also took the time to recommend the best products for preserving and looking after the teak, as well as suitable covers for protecting the furniture when we pack it away after the summer.
The Kensington set itself is beautiful, solid and extremely well made, and looks fantastic in our garden.
Thank you to Tory, Darren and everyone at Norfolk Designer Gardens for such friendly, professional and personal service. We love our new garden dining set and would happily recommend you!
Jayne & Arthur

Besvarelse fra Norfolk Designer Gardens

Besvarelse fra Norfolk Designer Gardens

Besvarelse fra Norfolk Designer Gardens

Besvarelse fra Norfolk Designer Gardens
good value
Iam pleased with the quality of the chair and the overall price was very good

Besvarelse fra Norfolk Designer Gardens

Besvarelse fra Norfolk Designer Gardens
Very pleased with the product but…
Very pleased with the product but didn’t have any notification when it was arriving, it was propped up by my garage door.

Besvarelse fra Norfolk Designer Gardens
Poor, unresponsive customer service, nice table
Table is very nice, but despite countless efforts both via email and on social media they failed to send or even give me details of the missing seat cushion. Having paid over £1.000 for the product I would expect more responsive customer service. My suggestion would be to tone down your marketing spend and up your customer service spend. The product speaks for itself but the service really undermines it.

Besvarelse fra Norfolk Designer Gardens

Besvarelse fra Norfolk Designer Gardens
I waited a few weeks for my steamer…
I waited a few weeks for my steamer chair. Impossible to get through on the phone to ask about a possible delivery date. Phone number is unobtainable. No response to email. Eventually I got a call back. Pleased with the chair but the cushion very poor quality. Too thin and cheap material

Besvarelse fra Norfolk Designer Gardens
Excellent experience buying from NDG
There's great range on offer with detailed descriptions and specs.Stock availability is clearly displayed as are expected delivery schedules. Prices are very competitive and in almost all cases better than competitors. I had to upgrade my order to 'express' due to a last minute travel committment and my request was processed very smoothly with my table and chairs set arriving the following day. I'm very impressed with the quality and looking forward to many years of use. Can definitely recommend Norfolk Designer Gardens.

Besvarelse fra Norfolk Designer Gardens
No communication
Placed an order 4 weeks ago and have had no communication from this company. I’ve emailed twice requesting a delivery date but no reply received. Not impressed.

Besvarelse fra Norfolk Designer Gardens
Lovely high quality bench
Lovely high quality bench, easy to order delivered in 2-3 weeks, Easy to assemble very pleased no complaints

Besvarelse fra Norfolk Designer Gardens
My table and chairs were damaged upon…
My table and chairs were damaged upon delivery, despite emailing the same day with images of the damage, I received no communication, until I phoned 10 days later. It’s now been over three weeks and the only update I have been given is that a repair & or replacement at their earliest convenience. In a month’s time summer will be over!
Not what you’d expect when you’ve spent almost a £1000.

Besvarelse fra Norfolk Designer Gardens

Besvarelse fra Norfolk Designer Gardens
Brilliant company great experience
Brilliant company. I live on an island where many places will not deliver. I wanted a memorial bench and found the perfect one at Norfolk designer gardens not only was delivery free but it came fully assembled. Tracking was great had a phone call from delivery company with preferred date and delivered with care from a delivery driver who took it straight into my garden. Thank you 😊

Besvarelse fra Norfolk Designer Gardens
Comfortable "Cambridge" Garden Bench
It was easy to order the Cambridge bench online, but I really liked that I was able to telephone and speak to someone about my order and delivery.
When it arrived, it was expertly assembled onsite and we are delighted - it looks great in our garden and is very comfortable, with the added benefit of flat arms which give the option of a place to put a drink without the need for a table!

Besvarelse fra Norfolk Designer Gardens
A very accomplished guy that delivered…
A very accomplished guy that delivered and put the table together. Useful tips on keeping the table in good condition.
The product itself is very nice but I…
The product itself is very nice but I have a damaged chair and I am not getting any response from the company about how to sort this out. I have been over 5 weeks now with no communication despite several emails
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