Highly recommended!I have been using this credit card for years and I am extremely satisfied. I pay my balance regularly, and they increase my credit limit over time. There are no hidden fees or unexp... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
I love my Aqua Credit Card. It's pain free to apply and the customer service is faultless. I particularly like the fact that they don't just keep upping your credit limit, which can be tempting for so... Se mere
Virksomheden har svaret
Great card to be linked with also great credit limits that can be lowered if u wish. Actual customer service is very good staff are understanding and very helpful would highly recommend.
Virksomheden har svaret
Excellent card and services very handy and app easy too use. Interest rates high however you can pay amounts you wish. Before date due .Excellent highly recommended.
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Kontaktoplysninger
7 Handyside, N1C 4DA, London, Storbritannien
- 020 7160 8800
- newday.co.uk
4,2
God
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Upgraded to Gold Card (offering…
Upgraded to Gold Card (offering cashback), great App too & excellent for building your credit journey. Would recommend highly.
16. april 2026
Besvarelse fra NewDay
Hi, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.
Card design needs updating
I get some good balance transfer offers and my account is easy to service. I think it's about time the card design was updated and also the removal of embossed digits. Marbles is the only card I have like this now. I can't understand why my card has such a short expiry date. The APR is on the high side considering my credit score is excellent, but then I primarily use the card for balance transfers.
16. april 2026
Besvarelse fra NewDay
Hi Pete, thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this. Thanks, Michelle.
Easy to use.
16. april 2026
Besvarelse fra NewDay
Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Besvarelse fra NewDay
Hi Ricky, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Discrimination
I raised a complaint about being discriminated against by one of NewDay's staff members on their Aqua credit card mobile app live chat facility.
The staff member alluded to a note on my account stating I was unable and in capable of managing my finances due to my severe visual impairments, which I naturally took great exception to as I have never ever said, inferred, or implied that to be the case whatsoever.
My complaint based on this act of discrimination was not upheld.
Due to my complaint not being upheld, it appears NewDay actively encourages discrimination and stigmatism against visually impaired people such as myself.
I am apoplectic with anger and disappointment.
How bloody dare they discriminate against folk with sensory issues and assume because of this, it is automatically thought you cannot manage your finances!
17. april 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hello Stephen,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I would like to pass your concerns on to our Specialist Team to review. I've sent you a private message and if possible, please may you provide:
- A reference number (your account number or postcode)
- Your email address
- Your phone number
- Your full name
We hope to hear from you soon so that we can investigate these concerns in more depth. As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate.
Take care,
Claire
Not serious about dealing with credit card fraud
When i suffered card fraud from my john lewis/waitrose card, i spotted the fraudulent debits within an hour on the app, but Newday had no fraud line open on a weekend.
Then after i reported the case the next day, & wanted to speak to the Fraud department to explain how how realised the fraud had been carried out, they refused to speak to me directly.
Then their system was unable to identify the time of the times of the fraudulent debits.
So Fast reporting exact details to the police about the method used by the dishonest bar staff in the gastropub were hampered.
Then they were their own “judge & jury” about my complaint & after a prolonged period fobbed me off with a letter excusing themselves.
Abysmal customer service in my opinion, & not serious about tackling credit card fraud!
11. januar 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hi John,
This is not the level of service which we aim to provide at all, and please be assured that this feedback will be passed on to the relevant team for further review. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however like to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience.
Kind Regards,
Josh
Payment can be take 10 days before the direct debit date.
Direct debit payment day might be 14th of the month but in the small print it says they can take the payment up to 10 days beforehand!
15. april 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
So easy to use and the application was…
So easy to use and the application was easy to navigate. Always kept updated. Payments are easy made and personally I have no complaints
9. april 2026
Besvarelse fra NewDay
Hi Mrs Mcneilly,
Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊
Best,
Stephanie.
Besvarelse fra NewDay
Hello Joy. Thank you for taking the time to leave us a review. We're excited to have you on board 😊Best, Audrey
Best card for everyone who wants to buy…
Best card for everyone who wants to buy something
9. april 2026
Besvarelse fra NewDay
Hi Zahid, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Good service and very good card to use…
Good service and very good card to use everywhere
9. april 2026
Besvarelse fra NewDay
Hi Malika, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Besvarelse fra NewDay
Hi Zuleika, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Great fast efficient safe and protected…
Great fast efficient safe and protected from
Fraudsters
A professional fast and efficient service Thankyou
9. april 2026
Besvarelse fra NewDay
Hi there, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Besvarelse fra NewDay
Hi Aderonke, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Besvarelse fra NewDay
Hi Joe, you can activate your card via your Online Account Manager, or you can activate it via your app. If you experience any issues in doing so, please call us on 0333 220 2532 and we'll be able to assist. Best, Elan
It’s good to serve the nation
9. april 2026
Besvarelse fra NewDay
Hi Muhammad, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Very good company
Very good company, very accommodating, good Apr rates and easy to put money back onto card
9. april 2026
Besvarelse fra NewDay
Hi Terry, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Service is great friendly helorul never…
Service is great friendly helorul never a problem
9. april 2026
Besvarelse fra NewDay
Hi David, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Besvarelse fra NewDay
Hi Simon, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
My experience is great
9. april 2026
Besvarelse fra NewDay
Hi Saiqa, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.