NewDay Anmeldelser 11.332

I’ve been with Marbles a long time I found them a great credit card better than my other card m! I had an issue which need assistance they could not have been better they helped me my problem and gave updates they where kind and caring and I found they always gave great rates after initial high rates offers are reasonable I like and recommend the card payment are easy I pay on time through the bank occasionally I pay through the month if I spend a lot as 2nd payment service is great and statements clear to read I recommend

They’ve taken over the Argos store card which used to work flawlessly.

These guys are terrible! Changed payment terms to 25 days meaning that all the direct debits which people set up will now be leaving the account earlier when they don’t have the money!

Also changed accounts to minimum payment, no doubt so they can make more money on APR charges but ‘hey, you’re paying less every month now right’

In my opinion, this behaviour falls far short of a trusted and ethical lender!

I have an Argos card. Until the switch over it ran smoothly. This month the payment wasn’t taken and it seems in the change over the DD has been deleted. No email to say payment wasn’t due until 3 days after the payment was due. So the same day a late payment fee (all still without correspondence). Not happy at all with the change over. No doubt now a missed payment will show on my credit file even though the DD cancellation wasn’t from my part. I am disgusted

Honest,helpful proffesional

Highly recommended!I have been using this credit card for years and I am extremely satisfied. I pay my balance regularly, and they increase my credit limit over time. There are no hidden fees or unexpected interest rates. I highly recommend it to everyone!

Really good company and you only get a increase if you can afford it

Easy to apply, great App Helios you keep up to date and communicate easily,

Love my Marbles card. The app is so easy to use.

A very honest , down to earth provider who will go out of there way to help you whenever you may need it well done and thanks

Easy to apply for credit card
easy use app with regular credit increases

Everything is good

Very professional efficient and friendly if you maintain your credit limit and pay on time.e the better your credit score. Helpful and understanding

Marbles is a fab card, I love using marbles, thank you for accepting me

Absolutely amazing service

Easy to make payments, increase limits automatically set and straight forward, good offers on balance transfers etc

So easy to use, and nice to have a higher limit if needed

I believe NewDay have cut their customer service reps so waiting around 10 minutes is the norm no matter what time you call. My card is now regularly blocked no matter the vendor - anything above £1000. The latest is calling today and being told ‘I’m only helping out I have to arrange a call back by someone in fraud’ When? ‘Sometime today’. Absolutely ludicrous - happy security is good but it’s crazy that legitimate customers are waiting so long to use their card.

After receiving a text to say my card had been used but not from me . They was very quick to cancel my card and issue with new one . Talk me thou the stages of it . Very polite agent

Very good service.Got it sorted out really fast.Marbles credit card are great

For decades+ as a 'John Lewis' (HSBC-provided) credit card customer, my experience was trouble-free. My credit limit suited my needs perfectly, and without exception, I cleared my balance in full every month. And not just on my credit card: I have never missed a payment on any financial commitment in my life, loans or a mortgage, and I've held a stable, well-paid job for years.

But when NewDay took over the John Lewis card management in 2022, out of nowhere my credit limit was nearly halved, leaving me with an allowance that really restricts how I use the card. Larger purchases and booking holidays are now effectively off the table. I've tried every avenue to get this increased: the app, going through John Lewis directly, and phoning up, all without success. When I eventually raised a formal complaint, I received a dismissive template response citing 'responsible lending' as the justification. The suggestion that lending to someone with my financial history is risky is a joke, tbh.

Looking at other customer reviews here, I see that my situation is far from unique. A significant number of ex-John Lewis cardholders have described the same experience, i.e. low and arbitrarily reduced credit limits, poorly handled complaints and frontline staff who appear unable to actually help. Gone are the days when an actual person can listen to your complaint and make a sensible decision.

John Lewis has spent decades building a reputation on trust and quality service, and this partnership with New Day is eroding both. It's time JL took a hard look at whether this arrangement is truly compatible with the values its customers expect. And it's time for me to find another credit card provider that actually considers my financial situation and history properly.