Highly recommended!I have been using this credit card for years and I am extremely satisfied. I pay my balance regularly, and they increase my credit limit over time. There are no hidden fees or unexp... Se mere
Virksomheden har svaret
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
They’ve taken over the Argos store card which used to work flawlessly. These guys are terrible! Changed payment terms to 25 days meaning that all the direct debits which people set up will now... Se mere
Virksomheden har svaret
Who I spoke to was very helpful no problem at all but I still cannot go any further than I was it keeps sending me back to the beginning
Virksomheden har svaret
I love my Aqua Credit Card. It's pain free to apply and the customer service is faultless. I particularly like the fact that they don't just keep upping your credit limit, which can be tempting for so... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Kontaktoplysninger
7 Handyside, N1C 4DA, London, Storbritannien
- 020 7160 8800
- newday.co.uk
4,2
God
11 t anmeldelser
Bed kunder om at skrive en anmeldelse
Denne virksomhed inviterer sine kunder til at skrive en anmeldelse, uanset om den er positiv eller negativ
Hos Trustpilot er indhold fra rigtige mennesker i fokus. Denne virksomhed kan dog også anvende vores AI-svarværktøj, som hjælper dem med at skrive svar.
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
My experience is great
9. april 2026
Besvarelse fra NewDay
Hi Saiqa, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
MARBLE CARD THE BEST AND SUITABLE CARD I HAVE EVER USED?
Marble card has been so much beneficial for me. It’s there for me when I need to use it? Marble has given me so much and many ways of using it? I am very grateful for the marble card without having it, I don’t know how I would have done? Thank you so very much. 🙏🏾😍
9. april 2026
Besvarelse fra NewDay
Hi Lucinda, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Really good app and easy to use
Really good app and easy to use. Been with Aqua credit card for more than 5 years now . Would highly recommend based on my experiences.
9. april 2026
Besvarelse fra NewDay
Hi Edward, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 best, Elan
You helped me out when most needed
You helped me out when most needed. so thank you and keep up the good work
9. april 2026
Besvarelse fra NewDay
Hi Daniel, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Besvarelse fra NewDay
Hi Graham, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
Besvarelse fra NewDay
Hi Aileen, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
What’s important for people to know.
I am very grateful for the options to repay back and being able to shop daily with this card.
9. april 2026
Besvarelse fra NewDay
Hi, Thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Aqua are an amazing team I would…
Aqua are an amazing team I would recommend them to anyone thay keep you well informed about your account and you can build your credit score to.
9. april 2026
Besvarelse fra NewDay
Hi John, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
I have been trying to activate my card…
I have been trying to activate my card for months now but you have my number down wrong. Trying to get hold of someone who can sort my phone number out so I can activate my card is near on impossible. I have been waiting for ring backs for weeks and weeks and nothing happens. I can't even cancel the card as you have the wrong phone number for me
9. april 2026
Besvarelse fra NewDay
Hello Barry,
I’m very sorry to read that you’ve not had the experience you expected with us, I appreciate the time you’ve taken to write the above. With regards to what you have mentioned, I have passed your concerns on to our Specialist Team to review.
As this is a public platform, we’re unable to discuss account details over here, which I trust you appreciate, and the team will be in touch with you in due course. Take care, Claire
Never had a problem at as ll super easy…
Never had a problem at as ll super easy to use recommend to anyone
9. april 2026
Besvarelse fra NewDay
Hi Paul, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Very professional and accommodative
9. april 2026
Besvarelse fra NewDay
Hi Bharat, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
Second time I have telephoned Newday re…
Second time I have telephoned Newday re my AO account I have no access to it and rely on monthly statements of what due which is very confusing I try and change password but need account number which I don’t have it’s in account online the annoying customer service send a passcode which I repeat back then a series of questions the the answers to on in my account the account I can not get access to I would not recommend this company as they are obstructive and I do not know how much I have paid or my true balance Due to them I have stopped using AO sad
Update just telephoned the number Newday give me on their rely and I get the same run around and also refused access to speak to a supervisor give my address and then lady had check to tell me she didn’t here it and to repeat it at this point I had enough of been messed about by Newday don’t tell me to telephone and you will sort it when you obviously have no intention to and supervisor refusing to speak to me sums it all up
10. april 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hi Gerard, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team again on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
I have just been notified that my Argos…
I have just been notified that my Argos card is going to be moved to Newday. I am delighted to hear this news. I
have other cards with Newday and I am so pleased at the ease of making repayments. This ensures I retain a good credit score. Their customer service is excellent, so thank you once again Newday.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hi Pauline, Thank you for your 5-star Review! We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Statement date changes without notification
My wife and I both have individual John Lewis credit cards which are ‘managed’ by NewDay. This month we’ve just noticed the statement date on both cards has been amended without warning and despite managing our finances to ensure sufficient funds are in our bank to pay our respective cards a £800+ transaction was on this month’s statement although we had planned it to be on next month’s. The change of statement date caused this and fortunately we had funds in our a/c to pay the balance it came as a shock! Also the statement date was30th March and was received in the post 7th April saying payment would be taken 9th April (ie today). We will not use these cards again and will use our other cards, ie Tescos, M&S.
9. april 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hi Michael, I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 175 9829 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Best, Elan
Shockingly poor service on phonelines. Complaints ignored
Bought some white goods from AO.com on 6 month interest free which was great. Set up and creation of account all went smoothly. However, AO price matched a competitor and so refunded me money for the goods. This meant my DD needed to be changed.
NewDay didnt do this automatically so I rang to ask they did it, which they agreed.
This didnt then happen so I massivley overpaid. I rang again when I could see it on bank ready to be taken out to be told repetedly I was wrong and the right values would go out.
It then did go out incorrectly so I rang to ask for refund and them to correct DD and they couldnt understand issue - wanting to set new DD rate at way more than it should have been. Only after arguing, saying they'd breached the DD guarantee, did they eventually agree to refund.
In the end, I logged a complaint, and they rang to say it was all sorted and would close the case. I asked, but they didn't until the next statement was out (3 days later), as they'd mentioned that would be what would tell me if it had worked or not. They ignored this and closed anyway. Next statement came out and it had old DD value on and I got a letter saying I'd breached the T&C's of the plan and so had been removed from 0%! Rang back and told they'd look in to it and complaint would be reopened. Ignored :(
21. marts 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Good Afternoon,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. We work hard to give all our customers a great experience whenever they contact us or use our services.
I’m sorry we didn’t manage that for you this time. Please be assured that this feedback will be passed on to the relevant team.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you. Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience.
- Kenith
Worst company took over
Worst company took over, called Pulse, after Amazon sold it off, and then banned me from buying anything, but demanded payback with 34% interest on top! Totally corrupt and criminal loan sharks I ever had in my life!!
7. april 2026
Uopfordret anmeldelse
Besvarelse fra NewDay
Hi Stuart,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 or via chat in the app (More > Help & Support > Contact Us > Contact Details) at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon.
Best,
Stephanie.
Besvarelse fra NewDay
Hi Taswar,
Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊
Best,
Stephanie.
Great when struggling for credit but…
Great when struggling for credit but when things improve you don’t improve the interest rates which are extortionate
2. april 2026
Besvarelse fra NewDay
Hi Paul,
Thank you for taking the time to leave us a review. I would like to thank you for your feedback as we are always working to improve and develop our services, and customer experience is at the heart of this.
Best,
Stephanie.
Sneaky practice to entice to get into debt
Never missed a payment and ALWAYS pay double.I was given a credit increase last year and the minute I used it the interest was put up a lot.They used the reason I had mismanaged my account.The sooner I pay this card off the better.Disgusting practice to entice me into debt then charge me more interest.
2. april 2026
Besvarelse fra NewDay
Hi Markita,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team. Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to look into this for you.
Best,
Josh
Excellent product very helpful Personal…
Excellent product very helpful Personal Finance to run daily basislife maintenance
2. april 2026
Besvarelse fra NewDay
Hi Ejaz, thank you for taking the time to leave us a review. We're excited to have you on board 😊 Thanks, Michelle.
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.