Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Se mere
Selvom vi ikke verificerer specifikke påstande, fordi anmeldernes meninger er deres egne, kan vi godt betegne anmeldelser som "Verificerede", når vi kan bekræfte, at der har fundet en forretningsinteraktion sted. Læs mere
Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere
Se, hvad kunderne siger
Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Se mere
Virksomheden har svaret
Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Se mere
Virksomheden har svaret
Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Se mere
Virksomheden har svaret
Virksomhedsoplysninger
Skrevet af virksomheden
Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.
Kontaktoplysninger
Unit 3, Brassmill Lane Trading Estate, BA1 3HZ, Bath, Storbritannien
- help@moose.co
- moose.co
4,3
Fremragende
2 t anmeldelser
Ingen anmeldelsesinvitationer registreret
Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative
Sådan bruger denne virksomhed Trustpilot
Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.
Great all round experience def recommend
Great communication, fast delivery great info, great scooter
9. august 2024
Besvarelse fra Moose E-Bikes & E-Scooters
awesome feedback, thanks so much Tammy!
Lovely service when dealing with…
Lovely service when dealing with warranty
14. august 2024
Uopfordret anmeldelse
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks so much for the feedback, we try and make warranty claims as smooth as possible
Best customer service
I received my scooter, and it's in great condition. Although there was a delay with the delivery, I contacted customer support, and they were very helpful in explaining the issue. They also assisted me with a problem I had connecting my scooter to my phone, and now everything is working perfectly.
12. august 2024
Uopfordret anmeldelse
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks so much Wade, the whole process was a pleasure 😊
Great service, but..
I was very impressed with the service and speed of the basket, but was disappointed when the security tag was still attached.
31. juli 2024
Excellent service
Excellent service, great item and best price.
Bryony was a real help sorting out my order.
Would certainly recommend.
7. august 2024
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks so much for the excellent feedback- we're glad you think so!😊
Besvarelse fra Moose E-Bikes & E-Scooters
aww thanks so much Gary! 100% recommend you asa customer 😆
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks Angela, perfect for all this sunshine! :D
Poor packaging and customer service
Though the escooters are refurbished they would still need to be treated an packed properly.
Mine was just put in a big box where one of the reflectors broke (probably during the delivery process) and probably other scratches occurred (can't double check which ones are new or were already there).
Quite disappointing.
5. august 2024
Besvarelse fra Moose E-Bikes & E-Scooters
Hi Miguel,
Many thanks for your review although we do apologise for the issue you experienced.
We have been in touch with you to present you with some solutions to get this resolved. We look forward to hearing back from you soon and ensuring we sort your issue asap.
Best wishes
Moose Support Team
Nice bik
Smooth sale although fed ex didn't deliver on the appointed day and failed to keep me undated .
Moose we're fine .
6. august 2024
Besvarelse fra Moose E-Bikes & E-Scooters
Hey Michael! Thanks so much for the 5 stars 🤩 and cheers for understanding that our courier's schedules aren't always something we can control!
Besvarelse fra Moose E-Bikes & E-Scooters
Cheers Tracy!
I made an enquiry about a feature on…
I made an enquiry about a feature on one of their electric scooters! I had a speedy reply from Joel at Moose. My query was answered to my full satisfaction. Very happy with their friendly Customer Service 5*****.
🙏
8. august 2024
Uopfordret anmeldelse
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks so much Rachael! We're glad we could sort it speedily for you ⚡️
Great Customer service
9. august 2024
Uopfordret anmeldelse
Besvarelse fra Moose E-Bikes & E-Scooters
Cheers Hiromu :D
So happy with my purchase …
So happy with my purchase and the customer service is the best I have had will definitely buy again from these
7. august 2024
Uopfordret anmeldelse
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks so much Stuey! That really means a lot
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks for the five stars Clement!
Great customer service and after sale care 110%
I had faulty charger and they responded fast and sent me a replacement straight away there diamond service is amazing and I’m one happy chappy Gary.
5. august 2024
Uopfordret anmeldelse
Besvarelse fra Moose E-Bikes & E-Scooters
What awesome feedback Gary! Three diamond customer!! :D
Thanks to Moose bikes
Thanks to Moose bikes. I am very pleased with my 1st ebike
Good on price and product.
31. juli 2024
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks to you Steven! Glad you're loving it
Besvarelse fra Moose E-Bikes & E-Scooters
Cheers Tom! 😊
Besvarelse fra Moose E-Bikes & E-Scooters
Awesome, hope to see you again!
Staff all very helpful
30. juli 2024
Besvarelse fra Moose E-Bikes & E-Scooters
Thanks for the five stars! :D
Dette er Trustpilot
Alle kan skrive en anmeldelse på Trustpilot. En anmeldelse er ejet af personen, som har skrevet den, og vedkommende kan derfor redigere eller slette den til enhver tid. En brugers anmeldelser bliver vist, så længe vedkommendes konto er aktiv.
Virksomheder kan bede deres kunder skrive en anmeldelse ved hjælp af automatiske invitationer. Denne type anmeldelser handler om reelle oplevelser og markeres "Verificeret".
Læs mere om andre typer anmeldelser.
Vi bruger en kombination af dedikerede medarbejdere og avanceret teknologi til at beskytte vores platform. Find ud af, hvordan vi bekæmper falske anmeldelser.
Læs om anmeldelsesprocessen på Trustpilot.
Hér finder du 8 tips til at skrive anmeldelser.
Verificering kan være med til at sikre, at det er rigtige mennesker, der skriver de anmeldelser, du læser på Trustpilot.
Det kan påvirke TrustScoren, når man tilbyder incitamenter i bytte for anmeldelser, eller når man kun spørger bestemte kunder, og det er imod vores retningslinjer.