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Moose E-Bikes & E-Scooters Anmeldelser 

1.792
•
TrustScore 4.5 ud af 5

4,3

Scooterforhandler
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Af hensyn til platformsintegriteten scannes alle anmeldelser på vores platform – verificerede eller ej – af vores automatiserede software døgnet rundt. Denne teknologi er designet til at identificere og fjerne indhold, der overtræder vores retningslinjer, herunder anmeldelser, som ikke er baseret på en reel oplevelse. Vi er klar over, at vi måske ikke fanger alle problemer, og du er velkommen til at gøre os opmærksom på det, hvis vi har overset noget. Læs mere

Se, hvad kunderne siger

Bedømt til 1 ud af 5 stjerner

Very poor after sales service Had an issue and following their advice which went completely wrong they ignored my numerous emails. Business Telephone numbers also do not work either. Seems they are... Se mere

Bedømt til 5 ud af 5 stjerner

Ordered my first ever E-bike at the top of my small budget, had a couple of chips so was a bit disappointed on new bike day. Joel was amazing, explaining the policy and doing what he could to make sur... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Ordering and delivery is expected excellent. Had two scooters now from Moose.com and bought in good condition but is as good as a new product. Only ever had 1 issue and was resolved after sending one... Se mere

Virksomheden har svaret

Bedømt til 5 ud af 5 stjerner

Bought a pure escooter from moose for my sons birthday, condition said fair but it really was in better condition than I thought. Everything works as it should and a slight issue with pin code was swi... Se mere

Virksomheden har svaret

Virksomhedsoplysninger

  1. Scooterforhandler
  2. Cykelbutik
  3. El-motorbutik
  4. Butik med brugte cykler

Skrevet af virksomheden

Moose is the UK's largest E-Scooter and E-Bike Refurbished retailer providing trustworthy & cost-effective solutions to your transportation needs. Moose is an offical Approved Pure Electric reseller using genuine parts to refurbished all of their electric scooters. All their electric bikes and electric scooters have passed through a rigerous 97-point checking procedure and sold complete with a warranty to ensure they are ready to ride.

Kontaktoplysninger

4,3

Fremragende

TrustScore 4.5 ud af 5

2 t anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen anmeldelsesinvitationer registreret

Denne virksomhed har ikke inviteret sine kunder til at skrive anmeldelser, så anmeldelserne er muligvis ikke repræsentative

Sådan bruger denne virksomhed Trustpilot

Se, hvordan deres anmeldelser og bedømmelser indsamles, vurderes og modereres.

4,3

Alle anmeldelser

(1.792)

0 anmeldelser inden for de sidste 12 måneder

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Virksomheder på Trustpilot må ikke tilbyde incitamenter eller betale for at skjule anmeldelser. Anmeldelser repræsenterer individuelle brugeres meninger, og ikke Trustpilots mening. Læs mere
Bedømt til 1 ud af 5 stjerner

They refused to pay full refund for scuffed goods

I have given them 1 star only because it's not possible to give zero.

I ordered a bicycle helmet. Described as new.

There were clear scuff marks on the helmet...as though it had been sold, returned, & re-sold as new.

I made it clear I was returning on the above grounds.

I paid my own return mail

Moose paid a partial refund

When I challenged this, Moose claimed I was returning due to "a change of mind".

What a disgrace Moose is.

Buy from them if you don't mind supposedly new goods that look like they are someone else's returns.... and partial refunds

13. august 2024
Moose E-Bikes & E-Scooters-logo

Besvarelse fra Moose E-Bikes & E-Scooters

Hello Paul,

Thank you for taking the time to share your feedback, and I'm sorry to hear about the negative experience you had.

I've had a look at your order and I'm pleased to let you know that your order was already fully refunded. It appears that there was a slight misunderstanding with our returns system, which resulted in the deduction of postage fees. This occurred because the system processed the return as a change of mind because it didn't fit, whereas it was actually due to the scuffs as you have mentioned. Additionally, we provided a pre-paid label for your convenience, so the fact you posted this on your own accord may not have been properly registered in the system.

Please accept our sincere apologies for any inconvenience this may have caused. We truly value your satisfaction and hope for the opportunity to make it up to you in the future!

All the best,
Moose.

Bedømt til 2 ud af 5 stjerner

Scratches on frame of scooter

The box arrived and when I opened it the frame of the scooter was scratched in a couple of areas. Due to the bubble wrap not completely covering the unattached pieces. Maybe rough handling in transit. So I have to admit to being disappointed to receive it with scratches.

14. august 2024
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Besvarelse fra Moose E-Bikes & E-Scooters

Hi there Bridie,

Thank you for your feedback, although I'm sorry to hear that you feel it has been only a two-star experience.

We're glad to hear the scooter arrived all good! As for the scratches and the 'used' feel to it, we can see you ordered a 'fair' condition scooter which is actually our lowest condition grade:

​Fair Condition - 501km+: Pre-loved with moderate use and expected age-related marks. These will include visible scratches on the frame and wear on the tyres. They are all fully checked and serviced with loads of life left in them!

I will kindly remind you that these scooters are refurbished, hence the incredibly low prices. We refurbish all of our scooters to a 'like-new' condition, the only thing we can't spruce up to new though unfortunately is the cosmetic damage and the mileage.

Since reading your review, we have reached out to try and resolve this for you. Unfortunately, we were unaware that you were dissatisfied with this, so we'd love the opportunity to sort it out!

We hope to hear from you soon.

Kind regards,
Moose

Bedømt til 5 ud af 5 stjerner

Cycle to Work

I did my cycle to work scheme with moose. Very good, quick response and assistance choosing the bike and accessories from Bryony.

19. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Really good 👍 bridey went through…

Really good 👍 bridey went through everything I needed to no about buying one
The one I bought was there new models that you can't fit any accessories to so I wasted money customer service was good but I didn't realise how heavy the new one is

18. august 2024
Bedømt til 5 ud af 5 stjerner

I've now bought two scooters both good…

I've now bought two scooters both good grade one however has some scratches on the bottom I contacted moose within 10 mins I got a response from a women called bryony she gave me the option to replace or partial refund I took the refund option fantastic customer service.

9. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

Brought my partner a pure air advance…

Brought my partner a pure air advance scooter and was a little sceptical at first. I do feel I have to say how easy and quickly it was delivered. It came and I'm honestly impressed at not just the price, but the condition of the scooter. I'm already planning on getting another for myself.

14. august 2024
Uopfordret anmeldelse
Bedømt til 5 ud af 5 stjerner

First class service

First class service, excellent customer relations, got the job done within minutes. Thankyou so much.

14. august 2024
Uopfordret anmeldelse
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Besvarelse fra Moose E-Bikes & E-Scooters

First class feedback!!! Cheers Emma 😊

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